Made an appointment due to a stuck lock/latch we couldn't fix ourselves even after removing the old knobs. The locksmith was able to unstick it, but then the problem happened: he offered to replace the lock and it's twin (on another door) with like keys, and unfortunately, we said yes, go ahead. We were charged for a service call AND a huge fee for installation, AND for very, VERY cheap lock sets which he must have got for at most $10 a pair. The mark up was almost ten times that, per set. We ended up getting robbed, figuratively. If we had just left the un-stuck door open and went to the home center to buy our own locks we couldn't have been ripped off worse than we had been by the locksmith himself. I'm frankly embarrassed to say how much the total bill was for badly installing two low, low quality door knobs.
The installation was not done correctly. At all. One of the screws missing completely! We had to keep tightening the one screw every week. A gap was also left in the too small knob and air came in through the visible gap even though I told him we were concerned about that and he said he would "take care of it". The super cheap knobs he installed also started losing their finish and chipping in a few months. To top it all off, the door would no longer close when the weather changed, and I had to spend time with a dremel tool digging out bits of metal from the plate so the latch would go in. Insane. Just insanely shoddy workmanship for grotesque prices. I suppose we should have asked for a refund but we honestly didn't want this person anywhere near our house again.
Eventually I did buy new knobs at a home center for a total of about $30, nearly 1/15th of what we had spent on the locksmith. Installed them easily and they are at least TEN times better quality than the garbage he put in. So one star (as if I have a choice) for getting the lock unstuck, but obviously jeers for ripping us off.
We foolishly let ourselves get thoroughly abused by this rip off artist. Don't let it happen to you. Use ANYONE else at any price. You've been warned. read more