Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

This is the best solution for all your senior living needs. Veronica is such a darling and has the…read morebiggest heart. She treated my family as her own and did not stop until we found the best place for my grandfather. She still visits him to this day! She is very professional and listens to all your needs. I would recommend this company to anyone looking for help with senior living options. I had no idea what to do when my grandfather slipped and fell alone in his home. I knew it was time to get him to a safer place with other people his age and friend staff. Veronica did an awesome job!

From the owner: North Star Senior Advisors is dedicated to providing a guided path to senior living. Our…read morecomplimentary senior placement / transitional services are dedicated to helping you find a home for your loved one. We don't run your personal information into a database and send to a list of providers, instead we take the time to meet with you and assess your current situation as well as learn about your care needs. Our service is FREE to families searching for a senior living for their loved one. If you own an assisted living facility or adult family care home and would like information about being a part of our network, please contact us for an appointment. We would love to refer clients to your community!

I can not say enough good things about this facility. My brother has been there for over 6 months…read moreand I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays. The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public. The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility and could not have found a better place.

I would like to begin with no matter when it is time to place your loved one in an assisted living…read morefacility (ALF) and need memory care assistance, this is a very difficult time. Now, I would like to tell my story of choosing Encore @ Avalon Park memory care assisted living. My grandmother had been living alone for many years after the death of my grandfather. Time and realization slowly crept in that she could no longer do Day to day living expectations, such as using her appliances, driving, paying bills, remembering to shower. My mother moved in with her part time and thing were good for awhile then her Dementia slowly got worse and sundowns was kicking into all time highs. It was time to make another change and adapt with our new grandma/mom. She came to live with me for just about 2months. In these weeks it became apparent that us family just wasn't equipped or educated enough to be able to give the best care my grandma. This was very difficult to accept but as looking and making appointments for ALF w/memory care doing walk throughs discussing financial cost, it became clear that Encore was offering the best of the best. I ended up having to make the decision on my own, as other family members couldn't cope or realize grandma's mind wasn't what it use to be. Despite being the same person, she also was a new person with a different reality that is hard to understand. Dementia is a horrible disease that takes from your loved one and you. Now, after many visits to ALF, I walked into Encore with my mind made up that it was too expensive, too corporate and really just not sure why I was giving them my time. I am so thankful I gave them a shot! I walked in started my tour, being polite but when the various staff could tell I was already done with the "look at how great Encore was" Starse (pardon misspelling) she looked at me and asked "what are your expectations and tell me your concerns". I was completely honest and had voiced everything. She didn't just listen to me, she told me the truth on transitioning on scheduling and then showed me around, introduced me to other staff members and nurses. Our tour was cut short, due to needing to get back home to my grandmother. Starse, told me to call anytime, come back with or without appointment, bring my grandma to hang out for the day get a feel for the place because she understood the decision making and TRUST I was instilling. A few weeks went by, prayed and came to deciding to go with Encore. My grandmother has been at Encore, her home, since October 2017. She is thriving there! Yes, she still has difficult days as expected with dementia but her quality of life expanded! Encore offers all sorts of "perks" for lack of better term, they have fantastic physicians that makes weekly and as needed appointments with each resident, cardiologist that makes in house calls along with thrive behavioral therapies, dentistry that comes in house for dental treatments. The staff is more than staff!!!! They are like family. They treat residents and my grandmother with the utmost respect, love & dignity! The safety of each residents well being is top priority. They have a very well put together schedule for our loved ones to keep their minds and body active. They have events that include us nonresidents to encourage a more family oriented atmosphere. Weekly "field trips" with residents to get them out and about in the neighborhood. Scheduled activities with the community and schools. I can go on and on about how wonderful Encore truly is! But what is most important to know is that I found the perfect home for my grandmother that can gives her a better quality of life while suffering from dementia. It is a very hard pill to swallow to admit when you can't provide and give what your loved needs but it feels good to know Encore has the training, staff & LOVE that is given to my grandmother and all residents daily! They gave my back my relationship as a granddaughter/grandmother and my kids have the chance to actually be kids with their great grandma! I thank god daily for Encore and giving them the chance!!!! A huge thank you to Maria and Monica for always being there for me and the hard work you do. It is truly a gift that you and all of Encore has given me back! I hope my testimony gives you what you need in this trying time. Give Encore the opportunity to give you back your relationship with your loved one!

I had heard of this place before but never had a reason to visit until now and I was very…read moreimpressed. The property is beautifully laid out, with the assisted living and memory care unit located in the last building for a sense of privacy and calm. Check-in was quick and modern with an AI system that scans your name and takes a photo for added security. Each area is clean, organized, and secured with locks. Inside, there are inviting gathering spaces for games, activities, and entertainment, and the rooms are designed to feel like home rather than a facility. One of the most thoughtful touches I noticed in the memory care unit was the personalized photo frames outside each resident's door, often showing them with a spouse or in their younger years. The atmosphere was warm and welcoming, with a pleasant scent throughout the building. During my visit, I saw residents enjoying themselves in different ways--some were watching TV, some resting peacefully, and others actively engaged in activities. Everything about the environment made me feel confident in the level of care and dignity provided here. If I were looking for a place for my own family, I would feel at peace choosing this community. Honestly, I could even see myself living here without hesitation.

Let me start by saying this is in regards to shady business practices. Increasing rent over…read more$2,500.00 even though we were told by staff many times for over the past 2 years this would not be the case. After 3 days of calling finally spoke to there region Manger Robert who hung up on me while discussing this and the fact that they lacked clarity in their communication. Robert's attitude was very Joe Pesci character in "The Super, Give me my money" this is very said as the staff and people here are all great and thoughtful.

I have worked with Jennifer with my own patients, and I have seen her follow through the whole…read moreprocess, there's no such thing as a difficult care. The staff at Visiting Angels are compassionate and goes above and beyond to make sure they provide the best care for your love one. I would absolutely recommend Visiting Angels for any of your private duty needs in Central Florida

I will highly recommend Visiting Angels .. they are caring people and they also listen carefully to…read morethe clients needs and they do their best all times ..

I want to give a big thank you to the administration for giving me a meeting to work on a solution…read moreto help my Mom. They listened and told me like it is. We worked together to make a plan to get mom to do her PT and join in the wonderful activities. It hasn't been easy and they Do Care about the patients. Thank you for listening and caring to help us all move forward. I really appreciate it. I also want to thank ALL the PT staff for trying to deal with my smart stubborn Mom n her crazy daughter, who refuses to give up. My Mom will walk again. Love you all

These people abused my father, but our insurance wouldn't move him because they said we couldn't…read moreprove it. The nurse Beclipps was verbally and physically abusive to my father with Alzheimer's. I've left this review 5 times, but they keep paying to have it taken down.

Much appreciation for Spring Hills Hunters Creek. The compassion, love, and human spirit shown…read moreduring the very short time my grandmother resided there, was out of this world. From Elsie and Alexa in admissions to Cheryl as resident director, to all nursing and rest of staff. In our family's heart, you have a special place!!!! Because of your many stringent precautions, this facility has not had a single resident or staff COVID incident. ZERO! If you are considering to bring your loved one here, do not hesitate. This beautiful place will admit your loved one, when so many others will not. They will love and care for their memory challenged residents and protect them dearly, no matter how extreme their mental health state is. It is worth every dollar and cent. No price tag is big enough for someone you love. We are glad we did! Thank you for reading neighbors, and God bless!

I absolutely LOVE this community! My grandma came in reluctant to come and leave her home... it has…read morebeen 7 days and she is now so happy and relieved to be safe and have things to do. When we moved they has a band playing, she has already been down for church service and a Macy's trip! They had a bit of a hiccup getting used to her medication schedule and how to handle her mood swings with her dementia, but I guess it's normal while they got to know her. She is now happy and loves coming down to dinner with her new table peers. I must say that these people held my hand through my numerous guilt attacks.... I mean, all and all... Spring Hills staff made a very hard situation a much easier one. They truly care for their residents and their family.

My father is a resident at this lovely Windermere home. He is 86 years old and suffers from…read moreAlzheimer's for the past 5 years. We were very fortunate to find this Assistant Living location close to our home that provides 24 hour care and tends to his every need. He is under Hospice care at this time and the family works with the Doctors and Nurses to coordinate the best care for Dad. All meals are home-made, well balanced, and they know all his likes and favorites. They are now family to all of us - he's treated like "grandpa". I'm available to chat if you need to connect.

From the owner: Windermere Assisted Living is Located In the beautiful Wealthy city of Windermere, which is in the…read morewest of Orlando, orange county Florida. Windermere Assisted Living is situated near Walt Disney World just 3 miles to the north. Windermere Assisted Living is your premier destination for assisted living and elderly care services in Windermere, FL, and the surrounding areas. Our caregivers provide support at our beautiful assisted living facility and can handle all your senior living needs in one place, ensuring that your loved one receives the attention and compassionate care they deserve. Windermere Assisted Living is opened to Provide qualified professional care and service to everyone who needs assistance in their daily lives, in a comfortable and secure atmosphere. Windermere Assisted living goal is to serve everyone with passion, love, dignity, and respect to an individual who needs assistance in their daily lives. We have a serving heart and positive attitude towards senior

Amazing Private Duty company. They do take long term insurance. FYI- this is not a Medicare covered…read moreservice. What First Light Provides is worth every penny. They make sure the caregivers they provide are a good personality match for their clients- they keep changing them out until things "click". I have had many patients utilize their services, and all of them have had only wonderful things to say! Need respite from caregiver duties? Need help giving a loved one a bath a few times a week? Changing linens? Grocery shopping? Safe Transport to doctors appointments? Help reminding mom or dad to take meds while you are at work? Call them!

You couldn't be in better hands. Care that is genuine and thoughtful - Karen and her team go the…read moreextra mile every single day! It is so hard to trust someone with your loved ones care and that is what makes First Light unique.