2/10/26 - I'm visiting my parents and scheduled my annual eye exam here since I'm about to run out of contacts. Huge mistake. I've never experienced something this dismissive and rigid at a doctor's office. I drove over 30 minutes for a 9:00 AM appointment in an area I don't know well. The building looked run down, with no clear signage or obvious entrance. I likely would have arrived at 9:06 or 9:07, but I spent extra time just trying to find the door. A staff member and the doctor arrived around the same time as I did. No one offered help. I checked in at 9:08. A younger male staff member was polite. Wendy at the front desk did not greet me and immediately said they would not see me and that I needed to reschedule. No attempt to help. I was told I was required to arrive 15 minutes early to complete forms, which was never clearly communicated. They had already called for my insurance information and could have mentioned this. They also could have sent forms electronically like most offices do in 2026. When I asked about the 10-minute courtesy window, she confirmed it exists. I arrived at 9:08. By their own policy, I was within that window, yet she insisted everything would be pushed back. The office was nearly empty. Staff were still arriving. The doctor who I'm pretty sure I was supposed to see arrived around the same time I did. The time spent arguing could have been used for me to complete the forms. It was clear there was zero flexibility and by the office logic I would have been waiting over 30min to see the doctor if I arrived at 8:45am to fill out forms. I will not reschedule, and my mother, an existing patient, will not be returning either. If you value your time and basic courtesy, consider going elsewhere. read more

Great optometrist with unforced management errors. I scheduled my appointment a year ago. I received reminder messages from just last week. I went to my appointment today and the doctor was out for the day. I was the only person on the schedule and they didn't even call to cancel. The person at the front desk saw my name in the appt. book and didn't notify or reschedule me. They let me waste my time off work. They are undermining a great optometrist. I respected my appointment. You know the rest. read more

Just came back from the last time I was here. I probably won't stay with Alvernon Optical. I was running a bit late so I showed up about 4minutes after the time I was supposed to be there. When I came in I was told my paperwork was lost. They only had the paperwork from my previous payment for my glasses before. Makes sense because it has to do with money. Redid the paperwork. Wendy was very lovely, albeit looked a bit flustered because she couldn't find my paperwork. Once she helped me made a comment saying how unfortunate to be me kinda thing because she couldn't find the other paperwork telling me how much my copay would be. Dr Tetrault was very good. He helped me with my vision issues and told me the doctor before tried to over correct my vision. Happy is it fixed now. Now comes with getting the actual help after my prescription. Up selling like crazy. Asked if the anti-glare was the same in each tier and was told no. Which doesn't make sense to me because the other guy who helped me before showed me picture differences but, I guess he gave me wrong information before? Wanted to switch down because my glasses ended up scratching because I dropped it once. So guy who was helping me responded it all depends on how you take care of your glasses. True, but don't try to imply that I don't because I dropped it once and now I'll be losing out on all protection. Made me feel like I'm ridiculous for saying I got a scratch. I ended up buying a top tier coating for my glasses because I needed a computer anti glare but the guy who was helping me wasn't going to go over the option because he just assumed I was going to keep the same additional stuff on my lens. He kept pre-filling out the options on the paperwork when I still had questions. When I would ask questions it seemed like he didn't really know. I don't work in the industry so when he started to explain coating and material of lens and how they make a difference. I don't really know the specifics just wanted a yes or no. Even at the end when I asked if I could put a deposit he had to ask someone else and still didn't answer me. I had to ask "so is that a yes"? Still ordered my glasses because this is one of the only places in Tucson that lets me keep my frames (with an additional charge and the guy helping me told me it would have been more like if I hadn't done it before and received the plastic lens measurement). Didn't want to go through with canceling everything after being there for about an hour. Tried to places under the same name and it's about the same subpar experience. Three stars for the doctor. When my new lens come in two weeks, I'll be asking for my documents and find a different place. read more

Alvernon Optical - Tim has been working for this company for what it seems like 25 years. Says on his name tag. Ask for him! - Eyewear & Opticians Near Me - Tucson, Arizona

I had a refraction 5/20/24. I told Dr Wanon, the optometrist, to please increase the reading strength so I could read my phone. He didn't. When I picked up my glasses on 6/10 (the lab messed up twice so my glasses weren't ready until 4 weeks), I couldn't read my phone & driving was dangerous because everything was blurry. I made another appointment with the optometrist who tweaked the far vision and increased the reading strength (I have this problem often - half of the time they believe me and do it and it's fine, the other half, they have to re-do the glasses). Again it took 4 weeks because of the lab and I picked them up 7/23. The reading problem was resolved but not the driving problem. I went back 7/25 to return them and received documentation for the credit. After two weeks when the credit didn't show up, I called and asked when they would send it in. I was told they had sent it in and to contact my credit card company. On 8/8 the credit card company set up a dispute because they said there wasn't a credit. On 8/29 I received the credit. So, 5/20-8/29, not a very good experience. read more

I have been a loyal customer for 25 years at Alvernon Optical, have seen over 5 different optometrists in 25 years. I had an appointment on 10/18/23. I walked in the office 5 min late, and the receptionist Wendy told me that I was late, I should have been there 15 min before my appointment, because there is paperwork I had to fill out. I told her that I was not informed that I needed to be there 15 min prior to my appointment time and the reminder message left on my phone did not tell me that I needed to be there at 8:45am. I did apologize for my 5 min late due to traffic. But she insisted that I needed to reschedule for another day, I cannot be seen because the 9:30 customer will be arriving soon, and it's not enough time for me. Are you kidding me that this is how you treat a 25 year loyal customer? There were times that I have to sit and wait 5 min for the optometrist, because your office is running behind. It's ok that you made the customer wait when the optometrist runs late in the morning, but it's not ok for a customer to be 5 min late. I am very very disappointed about the service and attitude. I will be taking my entire family of 4 to another optometrist office from now on. Disappointed customer, Sally read more

Optician Tracey Leckwart did an excellent job adjusting my glasses. I will use Alvernon Optical again.

I recently went in to get new glasses at Alvernon Optical at the Tanque Verde location. The Dr was very nice, took the time to check my eyes. The office service not the greatest experience from the beginning with Maria. When I first got my glasses I was not able to see correctly. I went to the office to let them know, talk to Maria again and she kept saying that there was nothing wrong with the glasses, I asked to have the Dr recheck my eyes, which he did, then had my lenses re made, I was having the same problem, I was not able to see. Went in to the office again for the 3rd time to let them know I was still not seeing correctly, a very nice gentleman helped me to get the right measurements as I wear progressive lenses. 3 weeks passed by and heard nothing, I called the office and Maria answered the phone and said my lenses were not in to give her time to research, the next day got a call from Maria the office manager letting me know they had lost my lenses that she was going to refund back the money I paid for my glasses (I'm thankful for that) but when I went in, she was extremely rude, she made me feel that I was the problem, her comments showed no empathy to my situation. No one wants to be treated with disrespect making me feel like I'm a problem and that I'm wasting their time. My eyesight is very important to me and this business should have employees that show empathy and respect. I also choose to give you my trust and business you should be grateful for having customers. I will not do business there again and I do not recommend it! read more

I went to get my prescription filled and Diane helped me out. I was on a budget and she was kind and confident helping me choose the correct glasses that would completely complement my face. I love my new glasses read more

I visited the sunrise location today and had a wonderful experience! Everyone there was very friendly and helpful. Dr Setlock was very thorough and made sure I understood all my options. I would definitely recommend Alvernon Optical and Dr. Setlock read more

I stopped in the Green Valley location unannounced with a broken pair of glasses. After a temperature check and a few questions which I found refreshing in this day and age they asked what they could do to help me. I showed them my problem and they took a chance and tried to fix. Ten minutes later they were perfectly remedied and no charge to boot. Never got their names but the man and woman in the store were great to me. I'm going back to them when needed. They EARNED my business! read more

Just to follow up. I did as the customer service email requested and sent in all my contact info. It's been over 3 weeks and haven't heard. Now I would not respond anyway. But it seems that the "we're very concerned about you" response is persiflage or smoke. read more

Bought a pair of Eddie Bauer glasses from Alvernon Optical in 2013. Within a year one of the sprung-temples broke. The frames were replaced with an identical pair of Eddie Bauer. A year later, one of the temples broke again. Initially, they refused to replace the temples, saying the frames were out of warranty. I left the store, very unhappy. My initial review of the store reflected that. About two weeks later, I got a phone call from the manager of the store, saying he had a pair of temples for me. I stopped by the store later that day, and he installed both of them free of charge, while I waited. This is an excellent example of how to save a customer, and make someone very happy in the process. read more