I came for a wash and left with 2 flat tire on a tow truck and no answer from eclipse as to what…read morethey are going to do about it . Happened on Friday night but they can't tell anything Monday . After reviewing cameras tires were already going flat .Just a bad coincidence since they went flat so quickly had to happen on road just before entering lot. Changed from 1 to 5 star because I have been a member since opening.

BEWARE! DO NOT USE THIS CAR WASH! We took our vehicle to Eclipse Car Wash in Edwardsville, IL. Upon…read moreentering the wash, they had a difficult time with the conveyor belt and mentioned it wasn't working properly and had to shut down the process to "fix" it. Once in the wash, the machine cracked our windshield - there was zero damage prior. Upon exiting, we stopped and showed the employees the damage. They had us submit a claim form and said they'd get back to us. Fast forward, they sent an email stating they weren't liable and went into a diatribe about how this is how "tempered glass works" (Windshields aren't made of tempered glass, they are laminated glass). When I pushed back and told them I expected them to fix it or pay our deductible they refused.I contacted my insurance company and they said that the deductible is $250 and it could potentially raise our insurance rates if I file a claim. They refuse to take responsibility. I have contacted the Attorney General, the Better Business Bureau, and will make sure to tell everyone to NEVER EVER TAKE THEIR VEHICLE TO ECLIPSE CAR WASH OR ANY OTHER CAR WASH THEY OWN (they own many). Buyer beware - this is NOT how you do business.

They do a fantastic job on all 3 of my vehicles. I drop it off in the morning and pick it up a few…read morehours later. perfectly detailed. I recommend them to everyone.

Did another fine job again, I only get my car cleaned once a year. For $65 to do the car inside and…read moreout and the trunk was perfect. They even put my new mats in for me. They will also do the backseat dog covers as well.

Worst car wash experience ever! They have certainly went…read moredownhill. I was there around 1130a and the only car getting serviced. Had to tell the guy to re vacuum, I could still see stuff on carpets, clean the review mirror, clean the passenger side wheels (they were gray), vacuum out the back, and more I've already forgotten. My windshield still has spots on it and so does the front of my car. I'm so disappointed! They used to be my favorite full service car wash, but I will never go back there again!

My first visit to this location and find myself a fan of Waterway Car Wash. They offer somewhere…read morearound a half dozen locations around the St. Louis area. Not only a car wash, but also a fueling station is included. What I found to be one of the more positive aspects of the business are their gas pricing through Waterway Fuels. I'm sure it's a draw into their wash, but it worked for me needing a fill up coming off the road. I encountered a friendly staff person who assisted me with payment of the wash and a ticket. Also, one of the aspects of the business that I've never seen at any other car wash before is a bug prep area. Again, perfect coming off the road with lots of bugs. It's an area right before you enter to scan your ticket. The prep area offers brushes, squeegees and plenty of soapy water. My ticket scanned with no issue and the wash overall was pretty good. They also offer self-serve vacuums which I skipped this time. An overall clean operation with strong service was my take away. I'm sure that I will return next time in town.

Great value per cost and great value to keep the car clean. I subscribe monthly for two cars and…read morelove it.

A clean car makes for a happy driver…read more It's a totally automated service, but there are friendly staff members to guide you into the pull-thru auto wash. When you first arrive, you'll have a variety of packages to select from to make your car shine. You can also, do various add-ons to make your vehicle shine even more. After your ride thru the auto wash, there are many vacuums to use and clean the inside of your ride. Best thing about that is, they are FREE. In this day and age, we rarely get anything free, so take advantage and get that debris off the floor. The packages are priced reasonably and they have a club membership you can join, too. The prices are so reasonable, that at times I just get the cheapest one when my car just looks a little dusty. If you need to give your car a bath, drive to the Gorilla and take a ride thru their auto wash.

Their gate on the members lane fell off and hit my car a month ago and they are trying to blame a…read morenon existent previous car for it. Their district manager has a voicemail that is continually full and doesn't answer his phone or Email. Apparently they don't intend to fix my car. I provided an estimate of repairs the day after the incident. Very poor customer service. As a matter of fact it is nonexistent!

Great service. But, my opinion I think the wash and soap should be better for club members and…read morepaying customers. But, the overall is great.

Updated review. My neighborhood Car Wash…read more This location has gotten busy. Air fresheners and towels are a treat if you can snag one. Power wash and water force and dryer in the wash is still good. Vacuum suction can use maintenance at some stations. In my opinion this franchise is still an overall good value. Membership prices are available on their website. Budget friendly for sure.

Stopped by to get a car wash. I ended up getting a membership as i wash my car a lot, and to help…read moresave money. Getting through the non members line was a pain, as i sat there for quite a while as the customers with the memberships kept coming and going through the line. The vacuums were working perfectly, and majority of the vacuum bays were surprisingly empty for it to be a busy day.

A good place to get your car washed while traveling…read more While visiting the O'Fallon, Missouri area, we decided to stop at Waterway Carwash to clean the car after several days of traveling. The location was easy to find and offered both fuel and a car wash, making it convenient to take care of both at the same stop. We filled up with gas first before heading through the wash. Since this was our first visit to a Waterway location, we weren't familiar with how everything worked. The wash itself was straightforward, and after it was finished, we pulled into one of the vacuum and detailing spaces to wipe down the car. A staff member politely informed us that we had parked in an area reserved for VIP members and directed us to the appropriate area for standard customers when we were pretty much done. It was an easy mistake for first-time visitors to make, but the employee handled it professionally and courteously. The facility itself was very clean and well maintained. The vacuum and detailing areas seemed well organized. The prices also seemed very reasonable for the services provided. Overall, we had a good experience despite our brief confusion about the parking areas. Between the clean facility, courteous staff, reasonable prices, and convenient location, I would recommend this Waterway Carwash to fellow travelers or anyone in the O'Fallon area looking to give their vehicle a good cleaning.

So, I am the guy who reads others' reviews before writing my own. I was kind of let down by…read moreothers' negatives. My review is going to be positive. I liked the experience even though I am not a machine wash kind of guy. The reason I did this is because this is my father in law's car. He doesn't keep his car up that well. I work in a shop and was going to take his car in for an emissions inspection and the car was gross inside, spilled soda, MaccyD's bags, an unopened Dr Pepper, change all over the center console where there was spilled soda. I am rambling, anyways, I couldn't drive in a germ ridden so I took it to Waterway. The place is amazing, the pricing for the full service was great, I even got a ceramic style protectant which made the windows water repellant. The young lady asked if I wanted the trunk cleaned as well, I said no, I didn't even want to know what that looked like if the interior was in such grossness. They asked after the car bath if I wanted any attention to certain parts of the interior. I said yes, please really clean the center console. They did a stellar job inside and out. I like that the wheels were even very well cleaned (the design has a lot of spokes which is kind of hard to get in between, though they cleaned them well). Very good pricing, very attentive and courteous staff, very nicely laid out outside couches and indoor waiting area, I like that they have greeting cards as well (my brother just passed away and I was looking for a sympathy card for my sister in law). All in all, I highly recommend, you can't go wrong.

Always a great wash. Had one automatic wash shutdown but that was due to my oversized tires. I…read morecalled and received a token for another wash. Great response from the owner. Highly recommend this auto wash.

I can understand WHY your phone is constantly busy, the machine at your car wash are TERRIBLE! At…read moreabout 10:45AM today February 23rd 20121 I used your car wash! IF that is what you call it! I paid the $11.00 fee for the BEST wash available that was supposed to DOUBLE WASH my Colorado Pick-up truck and CLEAN THE TIRES! WELL, not only did the tires NOT get cleaned, neither did the TRUCK!!! NOT only that but there was soap left on the truck as the information lights told me to PULL FORWARD......to EXIT the car wash! I had to stop at a self service car wash on my way home, just east of Highland, IL to wash the soap and DIRT off the TRUCK I HAD JUST PAID $11.00 to have SUPER DELUX WASHED, INCLUDING TIRES!! What a joke!!! I suppose if everyone is as disappointed with their results you will NOT be in business long enough to even receive this REVIEW!!!! I will continue to call the number provided to contact you 618-344-4891 until some one answers the phone, which at this point I have my doubts that it will ever happen! VERY DISSATISFIED CUSTOMER!!