We are remodeling our kitchen and needed a new set of appliances. At the suggestion of our…read moredesigner, we scheduled an appointment with a salesperson. When we arrived, we learned that it happened to be the salesperson's day off. Fortunately, the sales manager stepped in and spent the next couple of hours with us, discussing our needs and helping us narrow down the many available options. Since we weren't committed to any particular brand, we had a wide range of choices. The first appliances presented to us were all top-of-the-line models. I don't necessarily have a problem with that, but I always find it helpful to compare those premium models with second- and third-tier alternatives to better understand the trade-offs. I wish appliance dealers had better tools to make those comparisons easier. It turns out that quality appliances are expensive... or at least the ones we ended up selecting! The sales manager also helped us work through all of the other details and put together a package proposal that included package discounts. Overall, we felt well taken care of. We're not sure yet whether we'll be purchasing our appliances here, but based on our experience, we would definitely shop here again.

We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

I've started shopping at Home Depot more often than I have in the past. Part of that is because…read moreit's closer to home, and part is because I like their selection of Milwaukee tools and the convenience of the indoor lumber area. My in-store experiences have generally been excellent. What I'm reviewing here, however, is a recent online order. I ordered a couple of closet cabinets for home delivery. Fortunately, I was home when they arrived and had a chance to inspect the boxes before accepting them. I couldn't believe they had been loaded onto the truck in that condition. The boxes were badly damaged and appeared to have either been mishandled or previously returned. I mentioned it to the delivery driver, who I don't believe was a Home Depot employee. Unfortunately, there wasn't much he could do beyond shrugging his shoulders. After opening the boxes, I found that the cabinets were usable. Since I planned to modify them anyway, I was able to cut away the damaged portions without affecting my project. In the end, I decided to keep them. Still, customers should be able to expect that items purchased as new arrive in new condition. Shipping damaged merchandise, especially when the damage is obvious before it ever leaves the warehouse, isn't the level of quality I'd expect from Home Depot. I hope this is the exception rather than the rule, because my overall experiences with Home Depot have been very positive.

Had a very very very bad experience....ordered a electric trimmer at the falls location. Wasnt in…read moreshock there; so they where going to ship it to me from the Northshore location. A guarantee that I would get it the same day by 8pm. Never came so called (the order was suppose to be delivered by stupid Uber/Door Dash), then the store said ok by next morning from 630 till 10am...never came. So called again...guess the order was processed to the store but the dumb uber/door dash never picked it up. So went to the falls location then and canceled the order ($250 order canceled). Even said maybe use a service instead of Uber/ door dash cause if not wanting to work the order will never be picked up. Store had nothing to say!!!!!

Just about the time I think I have my technology figured out, newer, whiz-bang technology comes…read morealong. (I'm Buck Rogers, just a coax, parallel printer and RS-232 guy lost in a Bluetooth century.) I recently upgraded a new laptop, only to find that there are no ports to connect my external drives without a dongle. (Who knew what USB Type C was?) The laptop has a micro-SD slot but my camera uses a real SD card I can hold in my fingers instead of that dinky micro card that disappears in dark carpeting, not that I'd know about that or anything. I did some research and found a device that plugs into my USB Type C slot, which is also where the power supply plugs in. The magic box provides two REAL USB slots, a real SD card slot, a dinky SD card slot, and an additional pass-through Type C slot to plug in the power supply. It even has two more slots I'm hardly likely to use, an HDMI port and an RJ-45 for good, old-fashioned wired network access. (Just in case I ever stay at the Bates Motel.) Now, with all that setup, here comes the punchline. Like most magic boxes, it ain't cheap. My usual online vendor had the magic device in stock and I could have it by Friday if I ordered it on Tuesday. Just for grins, I looked online and found out that Best Buy A) had it in stock, B) had it at my local Best Buy store for pickup, and C) it was ten bucks lower priced than my usual vendor. So, I pulled the trigger. During the Covid19 debacle, my Best Buy store has the parking lot laid out for drive-up service. I got a text message that my magic box was ready for pickup. I pulled in and followed the maze to the front door where Derrick greeted me, went back in the store, and returned with the magic box. He handed it to me, thanked my for my purchase and waved goodbye. Piece o' cake! And to boot, I saved ten bucks and got my magic box on the same day! #YelpLove

Everyone is super efficient and things get done fast and easy. But no one is friendly or ready to…read moreprovide help. I knew exactly what I wanted and had my questions all ready so it was a non issue for me but I would have hated to have my parents come here to come and decide which iPad to get. So if you're looking for a friendlier staff, go to Apple on bayshore.

My new gas range was delivered on time and the crew was very courteous and careful as they removed…read morethe old range and installed the new one. Cody was very efficient installing the range and explained how to use it. I appreciate that the crew works for Bergman and not a subcontractor. Happy in West Bend.

Recently bought several appliances here. One has already needed to be serviced after only a couple…read moreof months. Some employees are knowledgeable and kind but most are short, rude and have no clue what is going on with your order or the merchandise they're selling. Loved the idea of supporting a small local business, but this was not the experience I was hoping for. I would have been better off going with a larger chain who would have been more organized

Great customer service and pricing. We did some shopping around and found that Lucy's price matched…read moreand discounted the price of other stores. Sales person was very helpful but not pushy. She alllowed us time to look around and discuss our options. Will definitely go back and refer others for appliance needs.

This business was recommended to me by two customers but it fell way below my expectations.read more

Felton's is wonderful! They are very reliable, knowledgeable and responsive. They have serviced…read morevarious appliances of ours over the years and we will continue to go back to them if and when needed! Great local business with friendly staff.

I have shopped at Felton's my whole life and my parents did. I went in last November bought a…read moredishwasher and a refrigerator. not realizing these items were so new the didn't have parts for them yet. The refrigerator had a bad water leak. I'm very disappointed with the service I have gotten with the individuals answering the phone. They didn't seam to care if you didn't have a working refrigerator. The gentleman that came to look at the refrigerator was awesome All the guys that delivered installed and repaired are awesome. Because they didn't know when a new part would be made they replaced the refrigerate. Now the the compressor died. Felton's maintenance came told whirlpool the problem and determined there was freon leaking Also. Two weeks later an outside contractor for whirlpool came looked at it and said yep compressor is bad. Was going to leave and I told him to check for the leak which he wasn't going to do. I told him I didn't want him to come back to check it another day seeing he wasn't here. He detereined there was a leak and he fixed it. Then told me the compressor is on back order no idea when it will be available. Felton's give me a loaner refrigerator so I have two refrigerators in my kitchen dining area. To top it off the dishwasher I purchased the same day as refrigerator has also died control panel and the motor for discharging water died. The motor got fixed but control panel is on back order. I have two appliances that are under 6months old not working. My frustration is Felton's just say it's not our problem anymore call whirlpool I spent a lot of money on these two appliances and will take time to pay off. Thought they were different then other businesses but I guess I was wrong. Very sad and disappointed.

Scott did a great job answering my questions and getting me the best prices. i've worked with him…read moremany times.

Jeff was great to work with, and we're confident we made the right choices!…read more All high end appliances available on the floor, and informative perspectives shared by Jeff.

My wife and I walked into grand appliance not knowing what to expect and were surprised by the size…read moreof the store and selection of appliances. salesperson Doug was attentive and helpful. I would recommend it to anyone in the McHenry county area

Sales person was helpful Price was comparable to the…read morehardware stores. And large selection in all prices ranges

Beware of this place. Ordered a built in dishwasher for almost $1000.00 and put a $100 down…read morepayment. It has been almost a week and no definitive date for delivery and still cannot give one. I cancelled my order because of this lack of knowledge. Lost the $100. Think before you purchase anything from this place!!!!!!!!!!!!!!!!!!!!!!!!!!!

Exceptional service from the time we first walked into the store to the time they installed the…read moreappliances. Andrew and Clint went above and beyond!