Never heard about Alto until this morning. First time using Alto, and used it to get from car dealer to work (a 12 minute drive if you're moving slowly) (Sewell has some kind of deal). Car ordered at 8:38 am at Sewell Infinity on Lemmon. App indicated the car would be there by 8:45 but did not get there until 9:02; however, the app did keep constantly informed on the driver's whereabouts, and it was rush hour. When the vehicle came, it was everything you want a drive-share vehicle to be. Friendly driver, immaculate clean vehicle. Water bottle & umbrella. Privacy shield from front to back seat. Chargers. Apparently other amenities I did not understand. So, why the "3" and not some "4 or 5? the entire ride was a sales-pitch on Alto. Apparently its a drive-share but you have to pay a membership to use it. It's not like you pay a membership price and you now have an oncall driver. Nope. Rather, you pay the membership for a better service but you also pay for each ride - and a premium amount for the service (though members get a 30% discount). The service you pay for is really the knowledge that you are avoiding the hit-or-miss nature of Uber or Lyft. read more

The app and communication for this rideshare is terrible. The driver went to the wrong place and when I tried to text or call, the app kept telling me that it could not go through. Then I tried to call Alto and a recording kept telling me that their call volume was too high and that I needed to call back later. Eventually, the app told me the ride was canceled. So, I tried to order a new ride. The app kicked me out! It said too many attempts made on this account. No kidding! I was not able to get back in and of course they're not answering their phone to help me, so what to do? I paid $200 for the year and had two rides. The first was fine, but this second was so bad that I am going back to Uber Black. read more

I would love to recommend Alto, but I cannot. Their cars are sparkling clean, and their drivers are vetted. Their BILLING is outrageously unregulated and confiscatory to the point of extortion! I have paid for several years of monthly "membership fees," only to face unbelievably bizarrely high surprise billings! I recently had to cancel my membership over the most outrageous case of overbilling I have seen in my over 60 years of life. EVERYTHING about this service is great....except the unreliable and ridiculous billing. I have used Lyft Silver recently with great, predictable, safe results. Use Alto if you have money to burn and don't care what you are spending....OR you pay no attention to the ethics of the billing scenarios with companies with which you have transactions. read more

Alto is my go to car service when visiting Dallas, Houston, Los Angeles and Miami. Drivers are courteous, professional, helpful and very accommodating. Vehicles are clean, comfortable and they have water and charging cables available. The price is reasonable and equivalent to Lyft and Uber Black but higher quality of service! read more

Alto - ALTO Vehicle - CLEAN! - Car Share Services Near Me - Dallas, Texas

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No way to reach a live person or any way to report an issue with a really late pick up. Just a recording with no assistance. I was a charter member and have been recommending Alto - NO MORE! read more

Have enjoyed the clean cars and professional drivers. Only once or twice is the driver not knowledgeable. I recognize wait times at DFW for pickups are difficult so i rarely use ALTO when returning from a trip. But now, I'm having difficulty with pre-scheduled rides disappearing from the app. SOMETHING is wrong BUT, the customer service is appallingly bad. 1) Pre-scheduled rides 'disappear'; 2) you can't get a simple copy of a receipt; 3) read more

If you want a ride share company that is reliable and accountable, this is not the one. First, even at DFW airport, you have to wait 20 to 30 minutes for a ride, often sent from cities like Plano or Frisco when their dispatch is only 10 minutes away. Cars are not there or available. Second, even with a prescheduled and confirmed ride, they often cancel you last minute due to cars "not being available". What's the point of a prescheduled and confirmed ride if they are NOT going to have a car for you? Last, they have no accountability. When something goes wrong, there is no phone number to call, no email to send an SOS to, no nothing. And try to get in touch with their Founder on LinkedIn .... he is as equally unresponsive. Great concept, but their service stinks, and after all, service is the name of the game!!! read more

Like all start-ups, Alto started out looking to impress potential investors and potential clients with reliability and excellent customer service. But like start-ups looking to cash out or headed toward closure, things have gone really downhill. DON'T sign up for an annual membership...even those at the "Founder" level get unacceptable service, particularly around billing issues, and automatic renewals regardless of attempts to cancel around renewal time. Paying for Alto is a waste of money. read more

I am a Founding Member who has been with Alto from the beginning. Long ago I abandoned Uber and Lyft in favor of the benefits of Alto. And as a loyal customer I maintained an annual membership with Alto. Recently when I moved out of the Dallas area to a community that was not served by Alto, I requested a refund of the portion of my annual membership (9 months) that was not used. Alto's response: "We are not able to issue a refund" and "You will still have access to your member benefits until March 2026". Needless to say, I am most disappointed with Alto's position. Any vendor is able to issue a refund on a credit card charge. Alto has obviously chosen not to although according to the User Agreement, Alto does reserve the right to issue credits or refunds at its sole discretion. read more

The hope was that it would be less invasive than Uber. It was not. Every vehicle records you visually and via audio. The driver talked more than we could hear the radio music. It was an uncomfortable drive. Also, too difficult to get a car outside of the city. 30 min wait. and high prices. Overall I deleted the account and app. read more

I signed up with Alto on 2024 because it seemed like a good alternative option to Uber. I paid the $99 membership fee (which I still think is an unnecessary cash grab) and had a handful of pleasant rides in the Dallas/Fort Worth and Miami areas. Then I noticed that Alto started pulling out of several markets that I travel to - DC, LA, and others. They also seem to have limited service in Tarrant County (I live just east of DFW Airport, in Tarrant County). After months of not using Alto, I received an auto-renewal charge of $99 for another year of membership. Well, I immediately canceled my membership and have disputed the credit card charge. Alto **should** have sent an automated email a few weeks before the renewal alerting me that it was coming. Better yet, auto-renewal shouldn't be their standard default setting. But by sheer luck, I saw the charge was pending the day after it was reported on my credit card account. Obviously, no one should be made to pay for a service they do not use. And if anyone from Alto is reading this, you guys REALLY need to prominently show on your website how to contact you. So here it is. Alto's email is support@ridealto.com and the telephone number is 888-307-0174 (which is only answered M-F between 8 AM and 7 PM). read more

Safe drivers, clean cars, every time. Water and phone chargers, vibes. Superior on demand rides.

I am quite familiar with how to drive around Dallas. I have lived here for 25 years and I've gone to this doctors office every month for many many years. I am not able to drive after the appointment so that is why I hire Alto to take me to and from. I live by LOVE Field and the route should have been mockingbird east to tollway to 635 to Hillcrest. The driver took me completely out of the correct direction and continued to tell me that the map was the best and it was not! He took me from My Home to Harry Hines north (as I am asking him to turn around). Then to Regal Row to 35 to 635. I told him numerous times over and over OK if we are going to go this way take the express route onto 635 east. I do not want to get in traffic. We approach the exit and I reminded him yet again take the express route Walnut Hill exit to 635 Xpress and he ignored me and passed the exit continuing to tell me that the map is correct, this was complete nonsense and significantly delayed me for my doctors appointment , as we got into a traffic jam on 635. We finally arrived at the Hillcrest exit and he wants to take some weird side street alternative route and I said no go forward to the light at Hillcrest and turn right....again... He's saying the map is correct so we get to the red light he is first and just sits there and does not turn right. No oncoming traffic whatsoever. This entire issue would never have happened if he took the correct route and followed my instructions. I have never ever had an Alto driver to be so rude and disrespectful. Disregarding my instructions. I was miserable. The trip direction should be under my control and not your ridiculous GPS that is incorrect and inaccurate, Or a driver who has the attitude and demeanor that he is going to do what he wants. I am ill and this exacerbated the situation out of control I was in an absolute panic that I am going to miss the only appointment available today , and that is why I called Support while on board. My blood pressure skyrocketed and when I finally arrived at the doctors office, they were shocked. My health was compromised today. This experience was completely out of character for Alto and I am absolutely disappointed in the driver's performance. I do not recommend him to remain on board with you. This driver needs more than consultation or reprimand. He needs to be removed. He would never have a job with me or anyone that I know. I also had a conversation with my return trip driver who took me on the absolutely correct route home and she said the other driver just does not know Dallas, and the GPS is often inaccurate. I agree 100% People will forget what you said people will forget what you did, but people will never ever forget how you treated them! Be very assured, I am going to be talking with Mr. Coleman about my experience today. I expect and insist to be provided with the excellent service that I pay for, going forward. Remember, the customer is ALWAYS right!! read more

I cancelled my Alto membership and deleted the app over 18 months ago and your company has continued to charge me. Shit company with terrible customer service. read more

I would actually use 0 stars. after a fairly good experience overall, one driver has ruined it. Verbally abusive and disrespectful. extreme sexual discrimination. cancelling membership read more

Try it out to drive for this company. They are automatically directed for men only, when I tried out for my driving test. As nice as he was would never even give me time to adjust my mirrors.Or instruct me how to start the car. He told me to get in and start the car and go. Therefore I had no time to get ready for anything. Obviously the only one mail drivers. Not saying anything bad really. However i've worked for lyft for over a year. I've had amazing reviews. Just because I'm a female and attractive.I'm not good enough to drive for them. read more

Annoying Amazon Prime videos. Service sucks and can't get anyone on the phone or email. Smells like poor people's Christmas. Blacklane.com read more

Excellent service, reliable and the drivers are professional. They have their own fleet of cars.

Please STOP using the creator for commercials. His voice is creepy and does not encourage me to believe Alto provides safe rides.

I've tried via membership for two different periods. I quit the first time because although the service, cars and drivers are great, they almost NEVER have cars available to members. I've been left waiting for a half hour multiple times in central Dallas and had to pivot to Uber. I just tried again for a time-sensitive ride to the airport (including re-starting membership for advance reservation). I guess I had an old card in there and payment didn't go through. Did I get an alert? A text? A call as a paid member? Nope. Just an email. If I hadn't been rooting around for another message, we would have missed our flight. We'll never use them again. A shame, because the concept has promise. read more

As a semi-retired degreed professional, I thought ALTO would be a great source of additional income. Most of the interview is AI generated. I was accepted as a candidate and was given the option to select a time for a driving test. I selected my time. Driving test day, I showed up 15 minutes early for the test. Sat in their office with one other individual and waited for over an hour only to find out that they were cancelling the driving test for the day because the instructor needed or wanted to go home. They asked us to return the next morning. I left their office and ran a few errands before heading home. During the drive home, every warning light in my Lexus came on. My car stalled and I was unable to get it restarted. I called roadside assistance. Concerned that I would be unable to attend the rescheduled driving appointment, I sent three text messages to the instructor and called and left two messages. I received no response from ALTO until this morning, an email advising me that since I missed my driving test, I was ineligible for a driver role with their company. Fine. Hire the guy that was there with me for a driving test that could not stop talking about his criminal record history and concern he would not get a driver's job due to his record. He was not a citizen and already had a record. If that is the caliber of people you are looking for, go for it and good luck. read more

This IS NOT the service you want for rides to and from the airport if you need to be on time or don't want to wait at the airport. This was a great company a couple years ago, but has become very unreliable to date. Blacklane or even Uber Black are far better options for a couple bucks more since a licensed limo driver will track your flight and meet you at baggage. First issue was when Alto was to pick us up at the airport. They were already late and we were waiting at the curb. We got a driver and communicated with him as he was on the way in. Just when he drove up, Alto switched to another driver 17 minutes away. The first driver stopped right in front of us and he said dispatch changed. He waited for 10 minutes for the other fare and we asked him to confirm with dispatch as that is a slap in the face of a good corporate customer. The guy who booked the ride came out and said he uses them once in a while and booked while on the ground. To make matters worse, his wife would be waiting for the luggage, which is at least 10 more minutes at DFW. To further slap a in the face our driver changed again another 15 minutes out. We got an Uber black in 5 minutes after feeling spit on by this company. OK. Let's give them one more shot. Booked to the airport and 22 minutes late. Driver switch and 2nd driver was taking another customer from Ewing at the time opposite direction. They don't have enough drivers, the dispatch is wrong as need to ensure airport bookings take priority, even cab companies do this. And if you want to talk to a live person for customer service, good luck. Glad to pay 4% more for Blacklane to/from airport as they have never let us down, even picking up from cruises, which Alto wouldn't do in Florida where they are also located. Alto Drivers used to be proud and a lot of retired professionals. Not so much anymore, they seem as frustrated as we are.​ read more

Do not apply for a job here if you want to be a driver or a cleaner, they don't give a fuck about you. You are just the number to them. They hire excessive amounts of people because they know they're gonna get fired. Management puts on a fake face and smiles and pretends to care they don't. The system they use to watch you drive is overly sensitive. If they give you a paper to sign to coach you or give you a warning the next day, they will fire you. The clientele don't tip 99% of the time yet expect the best of service. The pay chart is a scam. They barely pay you for your work. read more

Car was ordered at 7:12 AM. Drivers ETA was not updating on the app. I texted the driver at 7:24 AM and did not receive a response. I waited an additional 10 minutes without any updates. I cancelled the ride and it informed me that I would still be charged. I ordered an Uber and they arrived within 2 minutes. At 7:57 AM the Alto driver contacted me saying they arrived and were outside even though I canceled the booking through the app. This was my first time trying Alto and the experience makes it seem that Alto does not value expeditious service or operate on a timely schedule. read more

Alto now charges $9.00 per mile. The 11 mile ride at 1:30 pm on a Thursday cost $115.00 with added fees. There are flights from Dallas to Houston that are less expensive. read more

I have been an Alto user for two years or more. scheduled a ride for my wife and I to DFW airport for an international flight. Driver went to the airport not my home to pick me up. Ride had to be cancelled to try and rebook another Alto. When I cancelled the trip and went back in the AP to rebook I got a message saying "we have no cars and we are busy" and to please try back in about 30 minutes. No customer service and no system to expedite a fix. Alto was super quick to charge me a trip cancellation fee but reversed it. I had to drive to airport and pay parking fees well in excess of my scheduled fare. I would give Alto no stars if I could. The average is 3&1/3 stars. they claim to be better than Uber but they aren't if they can expedite a screw up like this. No cars at 7:30 AM on a Tuesday ?? Come on Alto read more

I had several good (albeit expensive) experiences with Alto, but two weeks ago they really gave me the shaft. In advance, I reserved a time for them to pick me up to go to a rehearsal dinner. Just my luck, it began to rain. I was advised to expect the car would be at my home within 10 minutes of my desired departure time, so I added 10 minutes. I wanted to leave at 6:30, so I told them 6:20. 6:20 came, and so did 6:30; no car. No notification as to the location of the car. I called Alto and was told that they'd look into it and call me right back. I said you'd better call me "right back" because I have to be there at 7:00. Now it was 6:40, so I drove myself. I was late, but acceptably late. Alto called me "right back" at 7:05 to say that they had had a computer problem. I explained that I had had to drive myself in the rain and dark, and I wasn't a bit happy. The woman apologized and said they would be in touch the next day to make it right. I told the woman to cancel my "membership." She said that as a non-member, I would have to pay 30% more for Alto rides. I told her that wouldn't be a problem since I wouldn't be using Alto any longer. Almost two weeks have gone by, and I haven't heard a word from them. six read more

Takes forever to come and significantly more expensive than uber or Lyft. Recently became the primary ride share app for love field airport and it is always at least a 30 minute wait for them to arrive even though the apparent HQ is right across the street. And any time you need customer support or a ride no shows, they offer little to no help or reimbursement. Would not recommend to anyone read more

Today was my first time using Alto. Franchell met me right on time, she was very pleasant and professional, not to mention a very good driver. She smoothly took me from home to the car dealership in L.A. traffic in a clean and fresh car. I was so pleased I gave her a generous tip. Without a doubt, I'll re-use Alto and recommend this car service over Uber for sure. It was a great experience, I really suggest you try it. read more

Have used 8-10 times and always on time, professional driver with comfortable and clean cars. Yes it costs more, but worth it in my opinion.

Well service has gotten worse, can't get a car from Love, even though the office is across from the airport. Drivers have twice this month scared me to death and prices are really crazy. My investment company sent a black car for me last week that was half the price of my last Alto downtown. I am done. They no longer have the quality I was coming to expect. read more

ZERO STARS Absolutely the most ridiculous company I have ever worked with. I had my meds transferred over to them due to my doctor telling me about this pathetic service. It took 2 days to even schedule delivery, couldn't deliver all at the same time so had to schedule 3 separate deliveries and days. To make a long story short.....my 1st delivery was late (the window was 7-10 PM and it arrived at 11:30 PM), the 2nd delivery never made it to my house even though they told me it was delivered. Still fighting for a refund. The 3rd delivery...driver canceled after I had just talked to them at 11:45PM. Their delivery window is from 7-10PM. Stay as far away from this company as you can. Terrible and the drivers are even worse. read more

This place falsely advertises their employment opportunities. Huge waste of time when it was disclosed that you have to be "available" to work a 10 hour shift every Saturday and Sunday! Nope! Not what was discussed or agreed to at all. HUGE waste of time and effort! read more

RIDER BEWARE - I honestly cannot say if they are reliable as a service since I only have this one experience, but they are definitely shady in their business practices. My 20-year old received a promotional gift card at a benefit he attended, and planned to use it for his birthday ride to a Mavericks game. The app stated that the promotion was for new riders and members only (see below). The estimate was $65-$80 (maybe 20-30% more than an uber), but he didn't really think much of it, because he had the gift card, and was a new rider. They charged his account $101 for the ride, and when he called them to explain that the ride was supposed to be covered with the card, they told him he had to be a member. I am usually skeptical of anything "free," but this all seemed legit to me. My husband is visually impaired and uses uber often. I would have actually explored becoming a member, but it's not something I would consider now. I hate when business take advantage of someone's trusting nature. It can't be good for the longterm. If my son learns a really good life lesson for only $100, it was worth it, but what a zing on his birthday! read more

Alto - Misleading verbiage about membership requirement. - Car Share Services Near Me - Dallas, Texas

Waited 45 minutes for a driver!!!! When I booked it showed 16 minutes!! Many excuses on getting there, locating me at the airport pickup. Rate said $127 for ride. Final charge was $187!!! Fees etc. Free hand sanitizer did not make me feel better. This is OVERATED in my opinion. For that price get a driver that shows up on time, ready to go. After a long day of travel this was miserable. My friends experienced the same wait a week later at the airport! read more

First time user. First trip was fantastic the driver opened my door and greeted me enthusiastically at discount tire. Took me a little less than a mile away opened my door at destination everything was fantastic. My return trip to discount tire the driver did not open my door and took a roundabout trip. Almost double or more mileage. Felt like a scam. read more

Worst car service ever. I had a scheduled pickup for 6pm to go to a Rolling Stones concert. Driver was well over an hour late picking us up. It was 9:15 before we got to our seats. Concert started at 7:30! The pick up was no better as they left leaving us stranded in a bad part of town. Don't use them! read more

Had pre-scheduled trip to DFW airport but no one showed. When finally got through on the phone they said they did not have any cars in the area so they cancelled. Without notifying us!!!! Unacceptable. And we are paying a premium price for the service. They did the same thing twice to my mother in law without notifying her. I recommend you find another service until they figure out the business. read more

Want to love this company but too unreliable. Using employees vs contractors is a good concept, but Alto appears to lack sufficient capacity to ensure that a driver will arrive at his scheduled time. Twice have had the driver no-show at a scheduled time, once with no explanation and no response to texts. read more

Seems like a good idea at first until it isn't. To any customers reading this RUN! They don't tell customers that prescheduled rides are a premium more expensive than regular rides, estimates are very often wrong, and customer support is either outsourced or non-existent so good luck getting that membership canceled. There's also no way to tip through the app, yet a mandatory 18% gratuity is added to every trip ostensibly to provide driver benefits and incentives. Many are the times customers have had to use third party applications to tip me or other drivers, or just use cash. As an employee, I was on multiple occasions asked to work off the clock for some arbitrary task; on one occasion management actually called after I had gotten home threatening to give me a write up if I didn't clean a car that had already been cleared by a service agent and I had clocked out 20 minutes ago. When I explained the liability issue of both driving and returning to work off the clock, said manager went ahead with the write up until an upper manager dismissed it. Not a week later and I'm called into a meeting where I'm issued a verbal and written warning in the same meeting, with a pre-filled signature line backdating to the day after the incident yet the header date being the dare of the meeting. I assume this was done to fraudulently establish a constructive trail of discipline when in fact it did not exist. The discipline itself was for such arbitrary things as taking an "unauthorized short break" which was an emergency bathroom stop I communicated to dispatch... this also coming after medically documented correspondence of an intestinal issue I gave to management. The other disciplinary infraction being a negligible misunderstanding of car staging procdure they gaslit in the document to trumped up charges of insubordination. The coincidence of receiving both instances on the same day meant that I was denied a pay raise I was due for in less than a week. They already attempted to deny me this pay raise via attendance policy for two absences i had, which were medically documented and excused for intestinal issues. (This was also after I questioned why they cut our base pay outside of peak hours from $14 to $12 an hour despite a month where inflation rose 8.9% and other markets base pay is as high as $15 an hour, even if that is literally state minimum wage for the market in L.A.) Finally, it all came to a head in September when I was fired on the first of the month when all bills are due. In addition, this was merely 2 days before I submitted three days of PTO for my wedding anniversary (by Texas law, employers aren't required to pay PTO in event of termination). To further screw me, they worded the termination as an "involuntary separation of at-will employment" for a gimmick to deny unemployment benefits. The best part, I was literally fired for "violating operational procedures" by filling up the gas tank with less than 5 miles to empty, when the facility director insisted it had enough to make it back to the depot. To add insult to injury they said in the termination meeting my final paycheck would arrive via mail. It took over three weeks for me to receive it, and when inquiring about its status to Alto's HR representative, he said it was at the depot and had been there for some time. They said since I had not picked it up they had sent it in the mail and admitted essentially that the leads lied saying it wasn't there. After I still hadn't received the paper check they offered to issue a direct deposit to my account in an email, but called me to inform that because of the way direct deposit works apparently, that I wouldn't receive the money until the following Monday (it was a Friday conveniently that they called). This meant it had been almost 4 whole weeks until I got my final paycheck. Finally after I was terminated I was invited to reapply less than three days later. I accepted, naively assuming that the termination had been a mistake. I used the same credentials I had initially applied with, and made it through training, signing an offer letter, video interviews, etc. All the way up to a drive along only to be vehemently yelled at in another meeting by upper management threatening me yet again, demanding to know how I got back into their system and that I should have been ineligible for rehire "due to the severity of my infractions". I asked them since I signed the offer letter if this was a termination for unemployment eligibility and rhey simply said "we'll figure that part out on our end". The kicker, they stated that my invitation to reapply was invalid because the person who sent it no longer has a relationship with Alto, (the same person who sent my initial offer letter after I found the job via Indeed) but a quick search on LinkedIn easily proved that to be another lie. They even went so far as to edit their linked in profile after my email stating my concern over that fact. read more