Sooo...the day after I wrote this, I recieved a phone call from the manager. He said he had been given my information by the girl i spoke to on the phone. He apologized for the whole situation, and said even though I signed the contract, he did not want to charge me for a service I wasn't happy with, and he refunded the 150.00 they took from my account. I was not expecting that, i figured i was just out the cash, but he went out of his way to male the situation right, and that deserves recognition. He even offered me a credit if I decide to use their service again. I probably won't, since it didn't work for me, but it was one more piece of him trying to make the experience better for me, and it definitly did. read more

Troy A: Sean Rathbone did an absolutely outstanding job!! He was exceptionally professional and thorough. He also noticed that we have a child under the age of 12 months and immediately notified us that it would be best to return when we could be out of the house for a minimum of 2 hours. This kind of thoughtful service is the personal touch that every company should provide. Sean did an awesome job!! read more

I signed up for a recurring plan and then canceled after the discount price was over. However, they still kept coming without notification and while I wasn't home and sending me a bill. I finally had to request a written email cancellation confirmation and wait on the phone until I got it to ensure they would cancel my service. My advice to you is not to sign up on any type of recurring plan and don't pay with a credit card or else they'll keep coming without even knocking or calling just so they can charge you. I also don't think what they do is worth the price. All they do is spray along the base of your house. It literally takes them 5 minutes. You could buy something for a fraction of the price at a hardware store and do it yourself. read more

The worst coustemer service I have ever experienced. They also lock you in to a year contract. The service, well they don't kill bugs. If that's what your looking for I recommend looking for some one else. read more

Don't bother with this company. They continue to come and bill you even AFTER your contract is up.

We have always had nothing but good service from Alterra Pest Control. Yesterday we found a live rat in our stairwell. I called them and although they were booked for the day, they had a technician in the area and sent him right over. In a matter of just 10 min their professional Daniel Mantels had contained the live rat and had it out of here. Thank you Alterra! read more

I received my first treatment from Alterra today. Jordan A was friendly and professional. He did a great job explaining exactly what he was doing and what we should expect in the coming weeks. Stars may come or go depending on our experience with the service... read more

Signed up for a 1 year service. Did not notice any significant change in the amount of pests that were to be controlled. The last treatment was last week. Charged $99.00. The tech spent maybe 5 minutes and we did not see any spray actually being applied. Very expensive for a lack of service and they do get you with a year contract. $500 wasted in my opinion. read more

Beware of deceptive representation. I was to have them spray. They came today saying I signed up for monthly spray. Thank god I wouldn't pay with credit card yesterday like the salesman wanted. I had said quarterly and wouldn't pay until service was performed. I refused to let them spray read more

I had a good experience with the sales person, but I found that the same thing wasn't offered that he was selling. I was told they would spray down the bottom 3 feet of my house to kill any spider webs etc. Didn't happen. When I asked about it he said oh we do that the next appt. Greg was my service guy and good at explaining things, did a good job. However the ant problem we have didn't go away. So I called to do the "free retreat", and he showed up to do my paid one month service. It had been only 2 1/2 weeks. The previous technician had told me how important it was to do a service between 4-6 weeks because of the egg cycle of spiders. I told him that this was just a retreat, he said to call the office and they would take care of the bill. When I called the office, no one answered (which has happened 3 times I have called), so I left a message and no one called me back and the charge went on my credit card. Not only that, only 2 days after the second spraying I found a huge collection of ants in my house again. So I called again this time talking to Mari, and she seemed annoyed and put out that I was asking to have the charge taken off. She said we can just schedule as a retreat. Well this is fine if they do the whole house. And what about the spraying of the whole bottom 3 feet of my house. So far I am not super impressed. I still have bugs after 2 sprayings, the office staff isn't super nice or accessible, and things aren't happening that I was told was going to happen. read more

Pest Control that can't control pests! They came out over a year ago and we signed an agreement, big mistake. At first we were happy with the service, for about a week. We didn't see any spiders for that first week, but then we started to see them again as well as huge hornets. Called for a re-service and were told it would be a week before they could come back, and they would only come on a Saturday. Over the next year we had to call for a re-service every other week, mostly because it took them a week to come back out. They would only send a technician on Saturday so we would have to wait at home for them to show up. At one point we had a hornets nest in our attic vent and were told we would need to call back for re-service with a ladder. The call was placed, tech showed up without a ladder. Then the tech told us they weren't allowed to use ladders. Another company's sales man stopped by while I was outside and as a courtesy got rid of the nest. They never charged us but asked us to consider them if we ever changed companies. The final straw came the other night, I went to use my grill only to find close to a hundred hornets swarmed all over the cover and back porch. Called Alterra and left a message to call back ASAP. The next morning they told us that they couldn't come out for at least 3 days. 3 days with out the use of our back yard, not going to happen. Called the other company and they came out the next morning. We dropped Alterra that moment, called them back and told them to cancel all our services. Fortunately we are no longer in our contract with them, and have no contract with the other company. Hopefully we will have better luck with the new company. read more

Finally fulfilled my obligation and fired the company today. The application products seems to be effective against the spiders and ants that we had around parts of the home, but their operations have a lot of tightening up to do. The scheduling started out okay at the beginning, but after a while became more of a pest than actual pests. There were several occasions where I received a notification that a tech would come out the next day, but no tech. Or...a notification that a tech came out, but couldn't gain access to the yard (even though someone was at home) so they rescheduled again. The final straw was receiving notification that a tech would be out the following Monday (after rescheduling a few times), but when I called to postpone the application due to finances they disregarded my request and applied then charged me anyway. Now I'm curious to go talk to my neighbors and see what kind of experiences they are having. read more

Josh N came through our neighborhood selling service contracts. I have a "no soliciting" sign on my home and Josh was quick to point out he read the sign but was told by my neighbor to come by anyway. I let him proceed and was intrigued. I am not a fan of the pricing scheme, but initial and follow up treatment was discounted with referral credit. I agreed to sign a contract. Jared Anderson showed up the next day to perform the service. Jared was not only on time, but 10 min early. This really impressed me. Jared ran through the treatments and took note of the areas I wanted treated thoroughly. Jared performed all treatments quickly and thoroughly. Jared was respective inside my home and outside. I have nothing bad to say about Jared or his service. The bill Jared showed me at the time of service had been adjusted higher than what I initially signed with Josh. The follow up treatment was marked back up to full price instead of discounted pricing. I made Jared aware of this and he was quick to adjust the invoice without issue (I showed him my copy with the discounted price to validate). Time will tell if this company honors their discounts or not, but as of treatment today I am happy with services rendered. read more

We've been in contract with Alterra for about 7 months now, and I do not recommend this company AT ALL. Sales people were charming, and made promises about free re-servicing between quarterly treatments. That much is true; they will come back between treatments, but they HAVE to, because the job they do is shoddy. -During late summer/early fall, I had to call for additional treatments FIVE times between quarterlies. Two weeks after the quarterly, I found a black widow spinning a web on our front porch, and a young one building a web on the leg on my kitchen table, after we had been sick and out of the kitchen for two days. I had to call several times to get someone out, and the person who answered the phone didn't seem at all concerned that I had a black widow web where my preschool kids were playing. I ended up spraying the porch, garage, and house myself before they bothered to come out, and found a half-dozen large spiders (jumping, wolf, and widows) just in the garage. This was all less than a month after a quarterly treatment. My children literally were not allowed outside for a few months because this company cannot do their job correctly. -I found out Alterra uses a cheap spray, so since what they were using wasn't working, I called and asked if they carry a better brand, which is also kid-safe. They do, but it is only available on request, and you have to call the manager and request it. And they only use it inside. Also, the technician flat-out lied to me, saying it was $700/gallon. I can buy a gallon's worth on Amazon for half that, AND it's a super concentrated amount, so there's no way buying it in bulk is as expensive as he let on. Another company in the area uses the better spray for everything, inside and out, and their prices are similar. -If I don't direct the technician, they do the bare minimum. The guy is literally there 10-15 minutes, working on the outside and garage, then leaves. We have a decent-sized house, and a large yard. There is no way 10-15 minutes is going to cut it. And it obviously doesn't, considering how many spiders and bugs we keep finding. So, I've had to start specifically requesting they spray the rocks, and all around in the garage, and even the porches, because they'll spot spray otherwise. -One final frustration is that they schedule treatments without asking about timing, and then they don't show up. So I spend entire days at home waiting for a technician to come so I can let him in the house. For our latest quarterly, they emailed a day for service, and no one showed up, and no one notified us. So I called them, and they set another day a week out, which no one showed up for again. Then, with no apology whatsoever, they emailed again, with a time that we planned to be out of town. I cancelled. Then, while we're on vacation I check our bank account and they showed up that day and charged us. I called again and the office girl said he must have just sprayed the outside, and did I want the inside sprayed? Of course I want the inside sprayed! There's no way just doing the outside is worth what we're paying. So, she set up another time for a "re-treatment." So frustrating! And that is just ONE typical interaction I've had with this company. I will be canceling the service as soon as our contract expires. This has been so horrible I'm seriously considering just purchasing the spray myself and doing it myself. read more

So disappointed that I'm in a year-long contract with this company. The spiders, bugs, ants, and wasps are worse now (after two "treatments") than they ever have been before. Red flags I ignored and am now kicking myself over: They ignored my no soliciting sign, the required a CC to be kept on file, they required a year-long contract, AND they said they need a year to properly "rid" my property of bugs. Ortho and Raid are 100 times more effective than the "treatments" given by this company. Future customers beware! read more

We had been seeing an increase of ants and earwigs in our house, so I called to have everything looked at and evaluated. Stephan Klatso came by and was extremely professional. He walked me through everything he was doing and explained how it would fix our problem. He genuinely cared and was very good at keeping us in the loop. We could't ask for a better technician. read more

We just had our initial spray by Dan P. He was very courteous and professional. He thoroughly explained the initial process as well as the quarterly treatments and costs. He showed up on-time and greeted us with a smile. Looking forward to seeing the impact on our current bug situation. Thank you! read more

You guys are excellent. It's been a year that I've been using your service and you people never disappointed me. Be it professionalism, dexterity you always reach up to the level of perfection. And James you are simply the best. He knows what and when should be done-very knowledgeable, knows how to deal with these shitty pests. The knowledge of sprays, oils everything he knows it much much better. In person too he is very friendly and generous and his services are always good. I'd strongly recommend to use their service. read more

A new customer with Alterra. We have come to them by way of another program not doing so well for us. Sean and Jacob seem to be very nice young men who are very respectable. Sean let me know everything he was going to and spent about 1/2 hour at our home. Even took off shoes when entering our space. I hope all goes well with this company. I will update in the future! So far all is good! read more

I cannot express enough how many problems I have had with this company. They never call to set up my quarterly appointments. They send a mass text message the day before and say they will be there between 8am and 5pm the next day. I have called and complained about this multiple times requesting that they call me to schedule appointments. This was never done. My second quarterly appointment, they scheduled with the text message, and I wasn't home. The tech called and left a VM saying my gates we locked but the side gate could open just enough that she could get through it. I have three very large guard dogs and on each side of the fence I have a sign, for this exact reason, stating "Beware of Dog" and "Guard dog on Premise." I called back immediately to yell at her and told her my dogs would attack if she tried to enter my backyard. Obviously, this is rocket science. My third quarterly appointment they changed my address to my dad's and couldn't find my account (after 9 months of using them) and kept asking me if I was calling the right bug company and continued to tell me I didn't have an account with them. It took them 45 minutes to figure out and the whole time the girl had an attitude. Right now I called two week early for my last month and final quarterly service and the rude receptionist asked what kind of services I needed since I didn't have my quarterly until the 24th. I was amazed she asked this question since obviously I am calling because I have bugs in my house. She was discourteous and put me on hold for almost 5 minutes when she got back on the line she said they could "squeeze" me in but they still have to come out on the 24th because they DO NOT bump up quarterly services. I thought that was ridiculous. Then she said I would only get a two hour window since I was a last minute appointment and there is no time range of when they will be at my house. I asked when the next service was and waited for a response. Silence. I waited about 15 seconds before saying "hello?" No answer. This ill-mannered girl put me on hold without even saying anything. Simply, this is a terrible company to do business with. Save yourself money and stress. Call another company! read more

Matt came to do our fall service. I had a few places where I was concerned with black widows having come back, so I was glad when he came to ask if there was anything specific I wanted treated. He then came back at the end to summarize what he had done and ask again if that covered all of my areas of concern. He was great! read more

I gave this 4 stars because I just had my first treatment last week. I'll review again after another treatment or two. I was impressed with the service tech that came out for the initital treatment. Mike K was polite, friendly, explained the contract terms well and presented all information clearly. If the results follow the initial contacts, I'll re-review and take it up to 5 stars. read more

Received a treatment today from Kamilla C. She was very professional and courteous. She knocked on our door, introduced herself and explained what she would do. I had some questions about their service during the treatment which she was very happy to answer. read more

I will not ever use this service again, nor would I recommend them to anyone in the area or outside of. This was a waste of $500 over the course of a year and in the end I still have: ants, spiders, wasps, snails, slugs and grass grubs, not to mention losing most of my garden to these pests. The sales guys were good and the very first guy that ever came to the house was like the bug whisperer. He spent over an hour and did a fantastic job. From then on we got various young men who knew nothing about what they were there to treat and spent an average of 12 minutes from knock on the door to sign the paper and leave. When I asked for more thorough spraying in a specific area I was told he didn't have time for that. When I asked for specific treatment for slugs and snails I was told it was too dry for there to be snails. I am so very very frustrated and I wish I could have my money back! Use this service at your own risk, but only if you're willing to back it up with your own spraying and barrier control. --------------------- Addendum (Dec 2014): I was able to work with Alterra's local director to get a refund for my last service, which I very much appreciated. I still can't say I was thrilled with my experience with the spraying itself and have spent too much time cleaning up after it, but he was very good to work with and took the time to hear my concerns and to take them back to his folks. I hope things get better with them. I would consider using them for a one time service. read more

Signed up for the year contract at a discount and wanted to cancel after the first service! The technician was completely irresponsible with where she sprayed the poison. At one point she sprayed my leg! I informed her that I had a pet door that I did NOT want sprayed directly and she doused it! They schedule appointments without asking me if anyone will be home and then want me to pay $99 for less than half of my property to be sprayed! Would not recommend to anyone ever!! read more

Lane Queen came to service our yard and home this week. Great treatment as usual! Since using Alterra, our outdoor ant problem has about disappeared. We also don't have some weird bees we used to have in our basement. Nice work, Lane. read more

I signed up for Alterra's four season pest control and all was fine until the last scheduled service. They called notifying me of the service date. I called back and left a message telling them not to come we still had a foot of snow. They came anyway, exposing my dogs to Poisons and left the gate open and they got out. I callled to complain and they said they had no record of the message but they would have a manager call me back. No call back. I called again and they had no record of either call. With this complete lack of concern and documentation for customer complaints from a company that Uses Poisons, it is not worth the risk. Do Not Use! read more

I agree with many comments that have been said. I have noticed that they do not spray 3 feet up the house foundation and they don't always look at the notes in their files. I want my house sprayed inside and out every time but I have to remind them of that each time as they tell me I don't need to be home when they come to spray. They have been really good about getting rid of the ants that we had . I don't like that we are stuck in a contract though for a year and will be out $400. My service man this last spray was great, wish I could remember his name. He was very thorough and nice. I do love that they sweep my eaves for me because there is no way I would be able to do that myself. Would I sign up for it again...no. Will I be glad to not have spiders and wasps and ants all over....yes. read more

We signed up for Alterra this summer. We have been using another pest control company and have been very happy, but the salesman gave us a great deal and they claimed to treat for more pests than our current company. We had them come right out and spray but began to see more insects and different insects than we have ever had in our home. When I got tired of seeing so many insects and spiders I would call and they'd come out for a respray. I still had problems. Finally, Daniel Mantels came out for our last respray and sprayed the inside and outside of the house. He was very courteous and assured me he would spray the house like he would spray his own. He seemed to do a thorough job. We have not seen spiders or insects inside since then, but it has also gotten very cold, so they may just have died off. Although our most recent spray technician was great to work with, when our year is up, we will go back to our old company. I wouldn't get roped into a year contract or be persuaded by their "guarantee." Having technicians just come back and respray is not helpful if they aren't actually doing any good. read more

We received our first treatment in July. The salesman told us they would be spraying all over our yard and house from top to bottom for everything from ants and spiders to wasps . He really sold us on there service. They did the initial spray (they didn't even treat the wasps nest which we had numerous ones throughout the peaks on our home) and we waited the 2 week period. The ant/spider infestation is just as bad if not worse. We called in and told them about our issues and a few days later they sent another person out to spray. He was there maybe 5-10 minutes and then left and definitely wasn't as friendly or informative as the previous tech. Now a month later, we have more spiders inside our house than ever before and the ants/spiders are still all over our yard. Our kids, as well as ourselves have frequently woken up in the morning with spider bites. Definitely regret trusting this salesman's word on the product and business all together. Would not recommend this company to anyone. read more

So far so good. I was skeptical at first after signing a one year contract for a company I knew nothing about. The salesman Dan was very professional and friendly and was offering a good discount for services. So I took the offer because I knew we were going to need exterminators sometime soon. After reading some negative reviews I was s little worried and didn't know what to expect from the company moving forward. The technician was scheduled to come by the next day between 11 and 1. He showed up at about 1130. Which was not bad to me. Jay Alba was very friendly and eager to offer services tailored to my needs and requests. He took the quoted 45 minutes to finish the job with some extra interior spraying on top of the normal exterior stuff. He was very up front and honest about the services and costs and did a great job explaining everything I didn't understand or was skeptical about. I can't speak for all the employees at alterra, but I got a good combo with Dan and Jay. read more

This company is a scam. They promise to kill all the pests yet the product does not work. Now I am divorcing and want to stop service since my husband no longer lives in the home -- they said I have to finish the contract although I never signed it. They keep trespassing on my property despite me writing letters for them to stop. I will be calling the police next time they force themselves onto my property. DO NOT SIGN UP WITH THIS COMPANY. read more

Worst experience of my life. This is the first time I have even ever complained about a company or written a negative review. The company is deceptive (acting like they are having some deal, sign you up for a year long contract and acting like they will come by twice for a fee of 150.00 to treat the house, what you are really signing up for is a 12 month contract where they come five or six times a year charging you 150+ each time they service the house), the products are ineffective (after two services and three hundred dollars later, my whole second floor was flooded with ants, the basement had spiders making homes and centipedes were all over the place) and when I called to discuss this the woman told me she would cancel my service for 100.00, told me that she couldn't help the weather (??) and hung up on me. I still have yet to receive a notification or email confirming that cancellation. All in all, awful experience. Colossal waste of time and money. read more

An absolute joke of a company. DO NOT CONTRACT with these people. Incompetence at every level. Executed an annual service contract for quarterly applications. Contract specifically listed targeted pests as ants, spiders and wasps. After my final application, I notice a pile of saw dust by my foundation. Fearing termites, I had Alterra come and check. Their tech had no idea what the problem was and refused to honor warranty and retreat. Called another pest control company who promptly identified problem as carpenter ants. Tried to discuss issue with Alterra customer service and was told that they don't treat for carpenter ants. I guess it all depends on how you define ants. read more

service pro did a good job. was on time and performed a thorough job

I had the exact same experience as another reviewer, 'Troy M. I signed up for their service at a discount, but wasn't told that if I wasn't satisfied with their service, I'd have to pay $140 dollars to have the service discontinued. I just had a baby and was having trouble with spiders and other bugs around our property, so I signed up. THREE months later, the pest problem has only gotten worse, so I called and asked for a refund. Brett, the guy responsible for my account, was completely condescending and rude. He refused to talk this out with me and basically said that I needed to make an appointment for another spraying or pay $140 dollars to cancel my account. When I let him know that I wasn't aware of this condition when signing up, he said he'd email me a copy of their contract and that he would talk to me after I'd read it, then refused to continue the conversation. I know for a fact that I never received a piece of paper with this information on it. I'm meticulous about filing every piece of paperwork with any company I sign with and this paperwork doesn't exist anywhere in my files or house. This is the worst experience I've ever had with any kind of company. Do not make the same mistake I did. read more