This is the most honest auto shop I have ever been to. I took my car in to have my AC fixed and my…read morepassenger side window repaired. Isaiah and the team were super transparent throughout the whole process. Everything is documented in their website/app with videos and technician notes from the full diagnostic, and they constantly provided updates via text message every step of the way. There were no attempts to upsell whatsoever. During the diagnostic, it was noted that my serpentine belt should be replaced, so I went ahead and had that done as well. As for the passenger window, I had originally taken it to another shop over five years ago, where they charged me roughly $1,000 to fix it. I ultimately declined the repair at that time, but recently decided to finally address it. Little did I know, the previous mechanic had done a poor job, leaving behind a mess for someone else to deal with. The team here spent days carefully inspecting and diagnosing the issue, and I honestly felt bad for how much time they dedicated to it. In the end, they were able to successfully repair the passenger window motor. The very next day, my driver's side window stopped working. Isaiah and the team immediately told me to bring it back in. They ordered the necessary parts and replaced the master switch, completely free of charge. I was honestly shocked. That kind of integrity is rare, and it means everything as a customer. Thank you so much to Isaiah and the entire team for such honorable and outstanding customer service!

Finally, a shop that lives in the 21st century! This is my neighborhood auto shop where I do my…read moreyearly maintenance. Every time I come here, the experience is seamless from start to finish. It starts from making an appointment with their virtual assistant. It made scheduling and communication incredibly efficient--no playing phone tag or waiting on hold just to get an update. What I appreciated most, however, was their honesty. We've all been to those mechanics who try to upsell you on a "fluid flush" or "belt replacement" the second you walk in the door. Sunset is the exact opposite. They performed the inspection, gave me the facts, and didn't push any unnecessary services. It's rare to find a shop that prioritizes integrity over a quick upsell. Pros: * Tech-Forward: The virtual assistant makes booking and updates a breeze. * No Pressure: Truly felt like they had my best interest (and budget) in mind. * Efficiency: They value your time and get you back on the road fast. If you're tired of the typical high-pressure mechanic experience, give Sunset Auto Care a shot.

Amazing service. Top notched. They have good parts and excellent customer service. This is a go to…read morepart store. Don't hesitate to contact them.

Suck customer service . Their talk as they don't need customer . The way they're talked as don't…read morewants to help . Not friendly . Would like to give 0 stars.

honest & kind, old fashioned & down to earth…read more my truck had this grinding noise. i first had it diagnosed by a SF city's legacy business auto repair shop. they said because noise travel everywhere, so they can't say for sure its source. after advising me to change several parts unnecessarily, eg, axle shaft, etc, the grinding noise persisted. they failed to find its origin. next, i sought help from a Costco's auto program repair shop. they showed off to me how they make use of misc fancy, allegedly expensive diagnostic tools. yet, in the end, it was a waste of time. then, i sought help from Powell's Hydramatic. Sam simply rolled up his sleeves and manually break the relevant components apart. within hours, he pinpointed the source of the grinding noise being the failed propeller shaft, even showed me the heavily grinded parts. therein lies the strength of Sam, old school, he could grasp the problem by understanding how all the parts work as a whole via his 70+ years of experience, and hands on approach to the problem. appears to be a hobby shop for Sam, he still has that spark of curiosity in solving automotive mechanical problems. decades passed, yet he likely is still very much that same young apprentice who first came across Hydramatic transmission when GM first introduced it, not swayed by the greedy and bureaucratic corporate culture of prevalent auto repair industry. and Maria is honest, caring, and resourceful in getting parts for her husband's mechanical hobby. Sam and Maria are honest and competent. and very convenient too to visit because their shop is just 5 minutes walking distance from 16th street Bart station.

What a great experience. Maria was absolutely wonderful -- kind, patient, and genuinely pleasant to…read moretalk to. You can tell she really cares about customers. I brought in my 2005 VW New Beetle Convertible, and the whole process was smooth from start to finish. The shop itself is calm and quiet, almost like a library -- very different from most auto shops. I was given clear information, no pressure, and everything was explained in a straightforward way. Customer service was excellent, no hidden charges, and the car was handled with care. Overall, a very positive experience. I'd definitely come back and recommend them to others.

Bruce and Duncan were great to talk to about my car. They were able to get the work done on my…read moreKarmann Ghia in a timely manner. The cost was very reasonable as well! Thanks guys!

Happy to have found this business that specializes in working on Volkswagen vans because it's close…read moreto my house. It's a hassle to go to Berkeley to the Buslab. This was my first experience and so far so good. Just a simple cv boot replacement. I was confused on which cv boot to get. They had it in stock and installed and in less then 24 hours and I had my van back for a fair price. Worked out quite well. I will use their services again.

Great mechanic team in Sunset neighborhood. I came in for brake inspection and fluid flush, spark…read moreplug replacement, coolant flush and hose replacement for my VW Jetta. FYI-this spot does not do transmission work, but does a whole host of other car services. Making the appointment and drop off was super easy. Service was completed within the day and prices are reasonable. Tip for future visitors-avoid arriving before the 8 am opening time as the team needs the space on the lot to properly open up shop. Glad to have found Emerald and I intend to come back!

I caution if you're a woman and choose to get your brakes replaced here. Or anyone who has limited…read moreknowledge about cars. I was looking to support a neighborhood brake shop and move on from Toyota. I made an appointment for a brake pad change with a timeline where it had to be finished because I had another appointment that after. The timeline was okayed by the owner. Brought the truck in and instead, the owner ended up ordering new rotors without calling me. I called to check on the status because it was close to my needing to leave for my next appointment, and only then did he tell me he ordered new rotors and was waiting for their arrival. Said the rotors I had were rusted and needed replacing. I was taken aback because they had just been replaced at Toyota service at my last brake change and Toyota's only replaced the rotors after several brake pad changes. I questioned the owner at Emerald and he said the rust affects the braking and was adamant I needed new rotors. I should have said no right there but I wasn't sure. I picked up my truck well over an hour later than originally scheduled. I also had to rescheduled my other appointment. When getting my truck, I asked to see the rotor and he brought them out. I took photos of them. In the attached photos, the owner is holding them. You can see they are smooth and do not need replacing. The owner only replaced the rotors to make more money. That weekend I left a message for him to call me back. Never heard back so the next week I dropped in and spoke to him in person. I asked to see the rotors again, but he said they had been picked up by the recyclers. That angered me and I told him I knew the rotors were fine after speaking to other mechanics online and in person, showing them the photos of the "rusted rotors". That the rust on the other areas were normal and didn't the brake pads or the braking. That he could have gotten a customer for life instead he chose to be scammy and take advantage of a customer? He didn't say anything but looked ashamed then walked away. I was still angry and two employees came out. I told them about the rotor and they led me where I last saw my rotors on Friday. They were still there and had not been picked up by the recyclers like the owner said. Just more lies. This is not some kindly older mechanic. I had also called the week prior before making my appt and the quote given by an employee was less than what I was charged by the owner. This is not including the rotors. There were also extra additional fees added. While maybe the employee mechanic didn't know the exact charges, the rest of my negative experience with the owner makes me wonder. You've been warned. I'm going back to Toyota Service and Repairs. They may be more expensive, but at least my guy at Toyota works with me and is honest.

No frills home of one of the last honest mechanic shops in the City. Probably the reason they don't…read moretake walk in's and it's 4 plus months out for service. No BS. Just honest work for honest pay.

These guys are the real deal. Kind, knowledgeable, efficient, proactive, fair, and honest…read more Everything you hope for in a team to help maintain your Toyota. I won't let any other shop in San Francisco touch my truck at this point. World class service, quality, value, and trustworthiness. Pro tip: Schedule well in advance, they're usually booked up several weeks out. They are worth the wait.

Brought my car in after a radiator hose blew and Jack told me more about my car's engine in 10…read moreminutes than my other mechanic did in 10 years. Jack in knowledgeable, practical, precise and extremely helpful! While my regular mechanic told me he had no room that day to service my emergency, Jack jumped on my issue and had me out the door within a few hours and earned a new customer for life!

Jack is a stand-up guy. Honest. Communicate plainly. He just did some routine work for us, and we…read morehad car issues afterwards. He was very responsive, diagnosed the problem, and solved it. He recognized that, while it was a bad part, it was also something he could have figured out sooner. He didn't charge us for any of the additional diagnostic work. That's the kind of thing that creates a lifetime customer. Great work, Jack and team!

Incredibly transparent and reasonable. Showed me the broken parts that were replaced and the new…read moreparts they put in. On top of that they replaced my tail light for free. Great place. Highly recommend.

I have a small leak underneath my carpet and after numerous visits, they couldn't find it. My car…read moreis old though. They didn't charge me and were so kind. I had my oil changed recently to give them some business. I did bring them lunch from Lung Fung bakery to show my appreciation. I will definitely go back because they are honest, fast and especially kind.