This dealership must be hit or miss for service. My most recent visit here was a big miss…read more Scheduled factory service, and it was not inexpensive; fuel service, tranny service, axle service, oil change, cabin and air filters and more. I got the car back from service and at first, everything seemed okay but a day later I noticed the idle was off just a little, it wasn't a steady idle that I was used to, and the car stalled when I put it in reverse. I couldn't figure it out, so I assumed it was related to the fuel service and would have to work itself out. Day 5 after the service appointment the check engine light came on while getting on the highway to head home from work. Now I'm suspicious that something was not put back together correctly when it was returned to me after the service. Because I'm now leery of the techs at the dealership, and they were going to be closed up for the day anyway by the time I got back home, I went to "The Zone" to have them do the diagnostic. The diagnostic comes back with the trouble code "P0174 System Too Lean (Bank2)" and the suggested fix is to replace the mass air flow sensor. The guy at "The Zone" has me pop the hood, shows me where the mass air flow sensor is, and has me start the car. With the car running he was able to pull the wiring harness away from the sensor with no effort and he looks at me and says - that should not have happened and plugs the wire harness back in so it is secure and suddenly the idle becomes normal. I shut the car off and then he proceeded to point out to me the air filter housing is not correctly put back together, and not only that but it's also broken. Broken? How is that possible? Nobody has been under this hood since I bought this car except... the techs at the Team Chevrolet Creedmoor dealership. The guy at "The Zone" basically fixed the trouble code on the car for for free, reset the check engine light and asked if I wanted to order a Mass Air Flow sensor just in case it has gone bad. I felt like I don't really need the sensor and the car is running/idling much better now that the wiring harness is securely plugged back in. To be fair, the car was in a very minor collision recently and sustained some bumper and headlight assembly damage, but based on the location of the that damage, that very low speed bump should not have broken the air box or popped the wiring harness clip on the mass air flow sensor loose. The car had been running fine after the collision. So yes, the service from Team Chevrolet Creedmoor could have been better. Someone could have told me the air filter housing was broken, or maybe, if they had accidentally broken it, just let me know and be apologetic, let me know the part is being ordered and they'll fix it. If they are adamant they didn't break it, at least let me know it's broken and should be replaced. In addition, the car seemed to be hastily put back together after the service and steps were missed, one of which caused the car to throw a check engine trouble code. I did call the dealership and left a message asking the service manager to return my call to talk about the feedback I have. As of the point of originally posting this review, the call had not been returned. I get that dealership service departments can be stereotyped and demonized with a broad brush, some are deserved, others not so much. This was an experience that seems to support that "bad rep" stereotype. I won't say I'll never go back to this dealership, but at the moment and in the moment, I find it difficult to believe I will return here for service. EDIT: I did get to talk to the service manager and she was very apologetic about the trouble I had with the vehicle and she has offered to make it right with a service voucher. She thanked me for the feedback as it is a training tool for the service technicians about what to and not to do with a person's car.

After previously writing a bad review I now have had a better experience. Perhaps it was the chaos…read moreof changing ownership or even working out the kinks whatever the issue was Team Chevrolet fixed the issues and made for a better experience. The staff are friendly and attentive to your needs and the shop is clean and welcoming. I was also impressed with the level of honesty that the mechanics had. Thanks Team Chevrolet for fixing the kinks and making your shop better

Have trusted this business for the past few years and received excellent customer service and work…read moreevery time! Justin and his crew are very efficient and quick to respond with diagnosis and fixes. They always go the extra mile to make sure you are treated well and taken care of. Highly recommend their services! And a big thanks again for your previous work on my family's vehicles!!!

Recently had an oil leak. I was able to have it looked at & repaired quickly & efficiently. He also…read moreprovided regular updates. I can really appreciate his professionalism & he is very knowledgeable! I won't be going anywhere else for anything car related!

Travis did a great job! I highly recommend this business. Very professional and honest. I am very…read morepleased with the work. They even brought me to work, and they bought my car to me when it was completed. What a convenience that was. Travis, many blessings to you and your business.

These guys came to fix my bumper. The color didn't match. The clear coat kept running so it took…read moremultiple attempts. When they were done I had clear coat all over my window. For the amount they charge they are really stingy about only doing what you mention.

Very friendly service and much cheaper than what I've paid before!! Would definitely recommendread more

Have had multiple transactions with these guys and they always have been super friendly, honest,…read moreand timely. Their repairs are top notch and they do not charge you for extras that are not explained. I trust them implicitly. Thank goodness there are businesses like these that you can trust because not only do I not know anything about cars... I don't want to have to.

Outstanding service and professionalism! The estimate was quick and with all the necessary…read moreexplanations. Any cost overruns during repair were negotiated and settled before proceeding with work. Job was completed on time with perfect quality. This shop definitely knows the business, they are extremely knowledgeable, respectful and friendly.