The worst, rudest, most common people on this island. Unprofessional, lazy, cranky, unhappy lot of…read morepeople you would ever want to Encounter. Their hours are ridiculous, their attitude is insufferable EVEN for Comcast which is a company with the worst customer service reviews on the entire internet. How this company stays in business I do not know. I only will say this, when Apple or whomever starts a tv service that competes with the likes of this company they will be OUT OF BUSINESS. Looking forward to that day. Hoping everyone of the Nantucket office staff gets fired. Sad. Shame on you all.

It's sad that we can't leave zero stars, or better yet, negative stars. I've had comcast on…read moreNantucket for a over a decade, and never once has it functioned properly (channels go in and out, modem needs constant resetting, DVR doesn't function). If there were ANY other option, regardless of price, I would have switched long ago. The customer service is offensively unhelpful. Our only hope is that they sell this region to another, more scrupulous operator.

If I could give this company 0 stars I would. If you own a business or residence on Nantucket I…read moresuggest you avoid this company at all costs. My experience has been they over charge, under perform for which they over charge or don't perform at all & bully the service receipts to into paying. I highly recommend you avoid ever letting these people work in your business or home. It's ironic that they are supposed to be protecting you from criminals. What a joke.

From the owner: Our Mission At Wayne…read moreAlarm, we believe in a system that works around people, not people that work around a system. For over 40 years, Wayne Alarm has been recognized locally, nationally and internationally for combining extraordinary customer service with a commitment to meeting and exceeding the highest standards set for the industry. Complete security, communications, fire, long-range radio, access control, and CCTV systems from under one roof are available for commercial, industrial, municipal, and residential applications. Our Five-Diamond certified staff and monitoring station, highest standard UL and FM licensing, and comprehensive breadth of life safety devices ensure you receive the utmost in service from start to finish. Culture At Wayne Alarm Systems, culture is more than just a hiring strategy, company outings, or full health benefits. It's a code for the way we conduct ourselves as a team and as individuals every day. Every person here has chosen to be here and invest themselves in the Wayne Alarm Systems mission. Some principals of our culture include innovation, grit, tenacity, cross-team collaboration, transparency, and being truly mission-driven. The Philanthropy Wayne Alarm believes that giving back to the local community is a responsibility, not a choice.

I called them for help with a service issue and the woman I spoke with was interrupting me, I…read morecouldnt even get out a full sentence before she "mhm" 'd me in a very condescending way. Very poor customer service. She seemed very angry that I called for some reason. Probably going to have to switch companies because I don't want to feel like a burden just trying to maintain my home security system.

Had a very expensive camera system installed that never worked properly! Called and told them…read moreseveral times. Finally had them come take their junk out and installed ring cameras that work perfectly!!!! Beware- you have been warned. The customer service sucks and they did nothing for us on this crappy camera system!!!!

5 Star rating for Ryan Barry and the team at Wayne Alarm. I worked with Ryan for 2 weeks to get the…read moresystem up, running, and passed the Burlington FD inspection. Ryan had to coordinate the service team, install team and then back to the service team so they could be there when the Burlington Fire department could be there for this extremely complicated commercial grade alarm system in a residential home. Ryan was professional and knowledgeable. He recommended a path to get the system working. He understands both the service and installation sides, as well as providing excellent customer service.  My thanks also to Ryan D and Lisa for the communication and customer service. Thanks to Chris from service and both Dave and Joe from the installation team.   Ray Boutin, REMAX Innovative Properties

I'm a homeowner on the North Shore. They are so good with communication regarding system issues…read more I just got a call regarding heads-up on low battery on smoke alarm. The same always happens with internet out. One situation the CS rep was more helpful than my internet provider on solution. Nice to know someone is available and watching.

The owners work really hard to make life as easy as possible in a world where smoke and CO…read moredetectors go off because of detector quirks instead of because of fire.

My wife and I are trustees for a 10-unit condo building in Plymouth. We recently hired Standish…read moreFire to maintain the fire system in the building. In our 10 years as members of the condo association we've never been so impressed with a vendor. We wholeheartedly recommend Standish Fire. Our building used the same fire inspector for 15 years and there were issues with our system. I set up appointments with a couple fire inspectors in the area for additional opinions, Standish being one of them. Mike and Peg, the owners of Standish Fire, arrived on time for the initial walk down. They were friendly and professional. Their quotes were much more competitive than our previous inspector. Another inspector I met with was a larger, corporate alarm company who refused to give us a quote because our system required electrical work. Luckily both owners of Standish Fire are licensed electricians. Throughout this journey Standish educated us on our various matters like code and insurance liability we hadn't previously considered or even looked at. They were truly watching out for the safety of the building's residents and business owners. As we explored switching to Standish Fire, the Plymouth Fire Chief sent out a notice to our board about several violations. The notice was sent on a Thursday with a plan to do a site visit on the following Monday. The majority of the building owners agreed switching to Standish Fire was the right choice -- fair pricing, prompt service, having the necessary licenses and having equipment we needed in-stock were all factors that made Standish Fire a clear and strong choice. We were blown away on Friday afternoon when Standish Fire called after we shared the Chief's notice with them. They offered to come over the weekend to install all of the equipment we needed to bring us into compliance for Monday's walk down with the Chief. They had equipment in stock that our previous inspector wasn't able to source for months. They even made themselves available on Monday morning. By the time Monday arrived our system was totally in compliance and everyone was happy. We could go on! If you're in the Plymouth area we highly recommend Standish Alarm. We look forward to working with them for years to come.