Chance recently took over maintenance of our 25 year old salt water tank and it has never looked…read morebetter. He has also upgraded the equipment so we don't have to add water every day, a big help!

Came out and fixed our lobster tank. Chance did a great job, is going to service our other…read morelocations.

What a wonderful place! Beautiful tanks when you walk in, a good selection of fishies, plus plants,…read moretanks, food, chemicals, whatever you need! You don't know what you need?! Well, no problem! This amazing staff will have you covered with any questions you might have. Very knowledgeable and very kind, if Mike, Nick, Mason, or Ethan are there, then you'll most definitely be taken care of. I haven't gotten to know many of the others (not yet at least) but if the rest of the staff is as friendly/knowledgeable as these guys, then you'll definitely be ok. Check it out!

We got 3 cory cats from this place. 2 died within a couple days. They replaced them. The…read morereplacements died. They would not replace them a second time. Then our established fish in the tank started dying. I called them to tell them they should maybe check the cory cats they still have to be sure they are not passing a disease to other people. Mason talked over me while I was telling him what happened, and essentially spoke to me as if I was an idiot. Completely rude. Will not be returning to this business. Zero stars, Mason.

Purchased full saltwater reef tank from Great White, and they couldn't have been more helpful…read more These people do it right!

Often when you ask for help at a serious fish store, you get treated like a "neophyte", which is to…read moresay, like you're an idiot. Not this place. Customer service for the most part is excellent. Staff are very knowledgeable and friendly. Not quite the selection that Denizens of the Deep (former occupant) had, but it is growing. I just called with a problem with my tank's water quality and the guy on the other end spent more than 15 minutes giving me info and advice. You may find cheaper supplies at PetCo, but this place is worth a few extra pennies, by far.

Courteous and professional staff. Very helpful when looking for food or toys for your pet. I highly…read morerecommend them.

Always friendly service and best place for picking up our pet supplies. We have 2 cats and we never…read morehave an issue with the products or parking for this location. We're so grateful for the smiling faces and generous help when we have a pick-up or delivery order. Although it took a minute to setup our rewards online, we appreciate being able to rack up points for rewards.

My cat has been throwing up for years, even the vets couldn't figure out what was wrong with her…read more Katie, at the North Poudre Pet & Feed, inquired about her vomit and thought it sounded like the problem was she was just eating too fast! We switched Munchkin to a 1/4 wet food a day (incase she was dehydrated from all the puking) and putting her dry food in a feeder ball -so she has to roll it around to get food out, making her eat much much slower- and the results were immediate! I can't thank Katie enough for helping keep my baby health and happy and my floors vomit free!!!! Highly recommend seeking advice from this smart cookie!

I shopped at the North College store this morning. I picked up a basket on the way in, and placed…read moremy shopping bag in it. I shopped, loading 22 rawhide chews and 6 cans of dog food into the basket and bought a 22lb bag of kibble. When approaching the register, the cashier put the bag of kibble on the counter, then placed the basket on top of the bag. She then took the rawhide chews out of the basket to count them. When she finished, she put the rawhide chews back in the basket ( shopping bag? ). I cashed out. The cashier asked if I would like help carrying out the bag of kibble. I said, "Sure.". She then stood there. I got the message that she was not going to load the grocery bag with the items in the basket. I reached for the grocery bag and proceeded to load my items, one by one, into the bag as she watched. When all were loaded, she removed the basket from atop the bag of kibble, reached for the bag of kibble when I then said, "I'll get it." As with other reviewers, I'm wondering about customer service at this store.

Everyone that works here is knowledgeable and nice. I always get my crickets and tarantulas here!…read moreLove this shop!

Awesome helpful staff! We've been going there for years and…read morewill continue to do so They always have great suggestions for what we need to keep our scales and tails happy

Very large stock of bird seeds and feeder. Knowledge about area birds and what to feed them.read more

I love the FoCo store. The people are friendly and helpful and the birds really seem to like the…read moreproducts I get there better than less expensive seeds, etc. that I get elsewhere.

Great local pet store with a huge selection and friendly staff. The only place I get pet food!read more

I will not get my dogs food anywhere else. These guys are small and local. Their staff is always…read morefriendly and very helpful and willing to answer questions or show you where something is. Before when I needed to get a harness i have a dog who has some dog aggression issues and they brought stuff out to me so i could try it on her and figure out what would work since she could not come into their store. Friendly dogs ARE welcome in the store. Since covid started they have offered curbside and delivery service. Although their store is open again to the public, masks are required. for those who can't get to the store or dont want to wear a mask the option of curbside is very nice! You just call in your order and pre-pay and then you can call when you get there to pick up if you are doing curb side and they will bring it out to your car for you. I have definitely appreciated this service and have utilized it since covid started. When i have been in, in the past, in person, they always offer to carry my purchases out to the car for me. Usually i decline as i can do it myself but its nice they offer that. The store is small but they have plenty of stock and variety of dog and cat stuff. They do even have a small fish section. I highly recommend this store! And it is always great to support local verses big chains.

I have a 300 gallon pond. I have been looking for a tricolored butterfly koi fish for over a year…read more I stopped in to get feeder rats and found they had the tricolor I was looking for. When a young gentleman asked if I needed help I told him what I wanted. He said he had to go get someone who was acquainted with this type of fish. A female employee shows up a couple minutes later I tell her excitedly that I wanted the tricolor koi. She starts asking about my fish tanks. I tell her I have a pond it will be going into. She starts to tell me she can't sell me the fish so I ask for a manager. She comes back a couple minutes later with a manager to tell me that it's too cold outside and they can't sell the koi fish. It may be February 1st but it is unseasonably warm at a sunny 56 degrees. Secondly I try to tell them that I have an INDOOR pond which serves as a nursery/hospital tank for any new koi as you should never just add new fish to an established pond without knowing the health of the fish, but she absolutely doesn't want to hear anyone other then what the offended employee had already told her before she even came out to see what I needed. If you don't want to sell certain fish during the colder months then you shouldn't carry them. Secondly. If all you are going to do it hear the employees and NOT the actual customer then why even pretend that you have any sort of customer service. I currently have 3 ponds, 2 outside and 1 inside. None of which is any of their business. I also have a 55 gallon tank that houses a Snowflake eel. This eel has a particular diet. I have shrimp, snails and other small inverts in the tank with and he will not eat them. I have tried brine shrimp, mysis shrimp, silver sides, feeder good fish. He won't eat any of them. But he absolutely loves the black mollies. Yes he's a salt water fish. And if you educated your employees they would know that mollies can, will and do live in salt water. I asked for mollies for my eel and they refused to sell them to me as they aren't allowed to sell any kind of fish as a feeder? But you sell rats to be fed to snakes. You sell tiny gold fish to be fed to other fish? The amount of self righteous ignorance shown by the employees and management in this location is disgusting. I go into this PetCo every 2 weeks to get rats for my snakes and hopefully catch the right person working in aquatics to get the fish for my eel. I will be taking my business to the PetSmart down the street from now on.

Horrible customer service! I went to Petco in Fort Collins to buy some fish for my aquarium. I have…read morebeen standing and waiting at the aquatic department for more than 7 min and no one was helping me. There were 3 employees that walked by me, looked at me and didn't ask if i needed any help. Horrible customer service! I finally walked up to one of the female employees and asked her if she can help me with the fish or if she can page someone to help me get some fish. This female employee looked like she got annoyed. Horrible customer service! I walked up to the cashier counter and this female staff name Anna was on her cellphone. I walked up to her to pay for my fish and Anna didn't even greeted and asked if I found everything I was looking for. She rang up my fish incorrectly for $3 each. I told her that these fish cost $2.50. Anna seemed to get annoyed. She ended up fix my transactions. She handed me my receipt and didn't not apologize nor thanked me for shopping at Petco. Horrible customer service! No wonder this store has terrible ratings. Poor management! The store manager needs to train their employees better!

Everyone has been great helping our new pup socialize at camp. He loves his camp days! Special…read moreshout out to Grace for walking us through all of the puppy calming options/recommendations. Thank you for taking the time!

Horrific. The haircut isn't bad but for nearly 100$ I didn't pay for my dog to come back cut up…read more Also did not mention that she cut him until I found it myself Do not go to Kim M if you are getting your dogs hair cut she will filet them. Also this is a picture nearly 1 week after the groom!