Chance recently took over maintenance of our 25 year old salt water tank and it has never looked…read morebetter. He has also upgraded the equipment so we don't have to add water every day, a big help!

Came out and fixed our lobster tank. Chance did a great job, is going to service our other…read morelocations.

What a wonderful place! Beautiful tanks when you walk in, a good selection of fishies, plus plants,…read moretanks, food, chemicals, whatever you need! You don't know what you need?! Well, no problem! This amazing staff will have you covered with any questions you might have. Very knowledgeable and very kind, if Mike, Nick, Mason, or Ethan are there, then you'll most definitely be taken care of. I haven't gotten to know many of the others (not yet at least) but if the rest of the staff is as friendly/knowledgeable as these guys, then you'll definitely be ok. Check it out!

We got 3 cory cats from this place. 2 died within a couple days. They replaced them. The…read morereplacements died. They would not replace them a second time. Then our established fish in the tank started dying. I called them to tell them they should maybe check the cory cats they still have to be sure they are not passing a disease to other people. Mason talked over me while I was telling him what happened, and essentially spoke to me as if I was an idiot. Completely rude. Will not be returning to this business. Zero stars, Mason.

Purchased full saltwater reef tank from Great White, and they couldn't have been more helpful…read more These people do it right!

Often when you ask for help at a serious fish store, you get treated like a "neophyte", which is to…read moresay, like you're an idiot. Not this place. Customer service for the most part is excellent. Staff are very knowledgeable and friendly. Not quite the selection that Denizens of the Deep (former occupant) had, but it is growing. I just called with a problem with my tank's water quality and the guy on the other end spent more than 15 minutes giving me info and advice. You may find cheaper supplies at PetCo, but this place is worth a few extra pennies, by far.

Courteous and professional staff. Very helpful when looking for food or toys for your pet. I highly…read morerecommend them.

Always friendly service and best place for picking up our pet supplies. We have 2 cats and we never…read morehave an issue with the products or parking for this location. We're so grateful for the smiling faces and generous help when we have a pick-up or delivery order. Although it took a minute to setup our rewards online, we appreciate being able to rack up points for rewards.

I have been a loyal customer for over 20 years. In the past year I have gone in on several…read moreoccasions to purchase product and tried to pay with cash and they couldn't give me change because of the lack of funds in the register. Today, after the 6th or 7th time of this happening I made the decision that I can no longer support them. I was purchasing $50 worth of product and handed the employee a $100 bill and they couldn't give me change. I was then told to go to the bank and break the bill and come back. I'm this isn't a dollar store, this is a "high end" pet food store that can't take cash.

the shop may be small but they have plenty of choices inside. They have a lot of brands you can't…read morefind at other locations in the area. Also the staff is always super friendly and helpful. I've had numerous occasions when the staff go above and beyond for me.

Everyone that works here is knowledgeable and nice. I always get my crickets and tarantulas here!…read moreLove this shop!

Have been going here consistently for 4 years now. Awesome and knowledgeable staff! Way better than…read morethe chain pet stores

Very large stock of bird seeds and feeder. Knowledge about area birds and what to feed them.read more

I love the FoCo store. The people are friendly and helpful and the birds really seem to like the…read moreproducts I get there better than less expensive seeds, etc. that I get elsewhere.

I was just in the store on Drake and Taft hill rd.. I have literally done thousands of dollars…read morethere in the last 6 years! I walked up to the counter with a 30 lb bag of dog food and a couple cow flat bones.. I didn't get the lady's name at the register but she totaled up my purchase at 82.08$ I had exactly 82$ in my wallet I handed it to her and laughingly said I owe you 8 cents.. she took my cash and then said do you want to put the 8 cents on your card? I was like you're kidding right? She then said 8cents is 8cents.. I was dumbfounded with disbelief.. so I said I'll be right back I went out to my truck and dug up a quarter brought back into her and said keep the change maybe you can help out the next good customer that's short a few cents! I'll never set foot back in that store or any other pouder valley pet supply store if this is the way they do business with good long time paying customers! it may seem petty to some but good business is good business and this was not good business!

I will not get my dogs food anywhere else. These guys are small and local. Their staff is always…read morefriendly and very helpful and willing to answer questions or show you where something is. Before when I needed to get a harness i have a dog who has some dog aggression issues and they brought stuff out to me so i could try it on her and figure out what would work since she could not come into their store. Friendly dogs ARE welcome in the store. Since covid started they have offered curbside and delivery service. Although their store is open again to the public, masks are required. for those who can't get to the store or dont want to wear a mask the option of curbside is very nice! You just call in your order and pre-pay and then you can call when you get there to pick up if you are doing curb side and they will bring it out to your car for you. I have definitely appreciated this service and have utilized it since covid started. When i have been in, in the past, in person, they always offer to carry my purchases out to the car for me. Usually i decline as i can do it myself but its nice they offer that. The store is small but they have plenty of stock and variety of dog and cat stuff. They do even have a small fish section. I highly recommend this store! And it is always great to support local verses big chains.

I have a 300 gallon pond. I have been looking for a tricolored butterfly koi fish for over a year…read more I stopped in to get feeder rats and found they had the tricolor I was looking for. When a young gentleman asked if I needed help I told him what I wanted. He said he had to go get someone who was acquainted with this type of fish. A female employee shows up a couple minutes later I tell her excitedly that I wanted the tricolor koi. She starts asking about my fish tanks. I tell her I have a pond it will be going into. She starts to tell me she can't sell me the fish so I ask for a manager. She comes back a couple minutes later with a manager to tell me that it's too cold outside and they can't sell the koi fish. It may be February 1st but it is unseasonably warm at a sunny 56 degrees. Secondly I try to tell them that I have an INDOOR pond which serves as a nursery/hospital tank for any new koi as you should never just add new fish to an established pond without knowing the health of the fish, but she absolutely doesn't want to hear anyone other then what the offended employee had already told her before she even came out to see what I needed. If you don't want to sell certain fish during the colder months then you shouldn't carry them. Secondly. If all you are going to do it hear the employees and NOT the actual customer then why even pretend that you have any sort of customer service. I currently have 3 ponds, 2 outside and 1 inside. None of which is any of their business. I also have a 55 gallon tank that houses a Snowflake eel. This eel has a particular diet. I have shrimp, snails and other small inverts in the tank with and he will not eat them. I have tried brine shrimp, mysis shrimp, silver sides, feeder good fish. He won't eat any of them. But he absolutely loves the black mollies. Yes he's a salt water fish. And if you educated your employees they would know that mollies can, will and do live in salt water. I asked for mollies for my eel and they refused to sell them to me as they aren't allowed to sell any kind of fish as a feeder? But you sell rats to be fed to snakes. You sell tiny gold fish to be fed to other fish? The amount of self righteous ignorance shown by the employees and management in this location is disgusting. I go into this PetCo every 2 weeks to get rats for my snakes and hopefully catch the right person working in aquatics to get the fish for my eel. I will be taking my business to the PetSmart down the street from now on.

It's unfortunate how neglectful of customer service, inexperience in handling animals and lack of…read moreeducation Petco provides. Please thoroughly research the animal you are buying and DO NOT take Petco workers care guidance as fact or only care knowledge. They used to have article handouts for information on care for any animal that were someone informative, but one of the workers told me they just stopped making them for random reasons not known lol and that the employees "should know all the information" even though they get hardly any certifications. It's just not a great organization and do your research people!! I recently got gerbils and was given a ton of false information on care, same thing when I got my turtle and bird.

Everyone has been great helping our new pup socialize at camp. He loves his camp days! Special…read moreshout out to Grace for walking us through all of the puppy calming options/recommendations. Thank you for taking the time!

Horrific. The haircut isn't bad but for nearly 100$ I didn't pay for my dog to come back cut up…read more Also did not mention that she cut him until I found it myself Do not go to Kim M if you are getting your dogs hair cut she will filet them. Also this is a picture nearly 1 week after the groom!