53 minutes ago
Don't waste your time or money! Alpine might look great from the outside, but once you get inside, prepare to be ripped off, and disappointed. We've been in our home since the end of June, and it's been one thing after another. To pay nearly a half a million dollars for a brand new home and have it look the way it does is disgusting. This has to be the worst paint job I've ever seen in my life. My toddler could've done a better job. The caulking, or lack of is a huge issue. My whole house has to be repainted and caulked. Banisters, tubs, mantels, shelving, baseboards etc. Anything that would need caulking is now cracking, splitting, and coming apart. We have damaged wood that was painted over instead of replaced, water damage to my baseboards from everyday life because they didn't caulk anything! Loose faucets, and floor trim due to lack of caulking or improper installation. Paint and caulk all over my new carpet, walls and flooring, because they didn't clean up after themselves, or cover things up when finishing. I can't even clean my walls without paint coming off. Anywhere they could cut a corner they did. If you buy with Alpine be prepared to file warranty claims by the dozens. Once you file a claim, if and when their warranty department decides to get back to you...be prepared to be blown off, strung along, or flat out lied to. If you make it that far they will then blame you for it all, and take zero responsibility for anything. They will tell you its not part of your warranty, or pretend they can't see what you're showing them. I have email threads streaming over 4 months of nothing but back and forth. They told me they would fix things in the beginning , and agreed it was horrible quality, and that they were responsible and that repairs were on the way. After weeks of no repairs and me getting fed up and calling them out on it, then they tell me its not part of my warranty, and the damage was my fault. Their warranty department does nothing but lie, patronize, and string you along. The head of the warranty department Andrew, is awful to work with! He's patronizing, snarky, and dishonest. He will tell you what you want to hear, and tell you things will be fixed, and when you try to collect on his word, he will quickly flip flop, lie, and leave you high and dry. Im glad i kept records of all emails, and phone conversations because Andrew would say things in the email promising repairs were on the way, agreeing with me, and then go back on his word saying he never said that, or back peddle and then cherry pick parts of our conversation to let himself off the hook. The lengths Alpine goes to, to blame the customer, or avoid fixing anything is appalling! The customer service Alpine offers is some of the worst I've ever encountered. Alpine offers horrible work, and what's worse is they stand by it. The VP came to my house and just made one excuse after another as to why the poor quality was either my fault, or non existent. We are in a newer subdivision, and on my street alone 5 of my neighbors are just as fed up as we are. We bought new so we didn't have to "fix up" anything. Now I get to spend thousands of dollars to repaint and repair my brand new home. We will also get to re plant our front yard, due to them laying poor quality sod. I wouldn't wish an Alpine homes on my worst enemy....but I'll let some of the pictures speak for themselves. Please look at other reviews and do your research. This is a very real problem, and the complaints are very consistent. Bottom line is they are building too fast, and cutting corners left and right. They also set their warranty department up in such a way that they will continue to rip people off, and blame the customer. read more