I hired this company to clean my house because I was moving out. Upon my initial interaction with…read morethe company I was excited to work with them. They were timely in their responses and provided information quickly. Unfortunately, that's pretty much the only area they impressed me on.
They showed up 30 minutes earlier than the scheduled time, which caused me to rush over from my new house. -not a bad thing, just annoying because I had things I planned to right before I left.
Then, while I was doing some last minute maintenance to the house, the assistant cleaner comes to discuss the price and work that was agreed upon. The assistant stated, "she really should have come to see the house because for the amount of work, she cheated herself because the walls are so dirty." Mind you, the walls were only "so dirty" in the room which my dogs stayed in their crate AND I had let them know I had dogs AND paid a pet fee.
When I said, "ok, so if we take the walls off, the cost will go down, right?" Because I was quoted based on multiple items you can see in the images. The owner then said, "oh no no, we will clean them but we might not be able to get them completely clean." To which I said, "okay, that's understandable."
Then, I offered to run to get a step ladder because they came ill-prepared as well as magic erasers because that has worked on the walls in the past. I know so, because I have cleaned them myself.
I proceeded to let them finish and did a quick walk through because the assistant was mopping the whole floor which would prevent me from exiting until the floors were dry, and also because I no longer lived there. From a quick glance everything looked fine.
However, I did notice the assistant was spraying the floor cleaner directly onto the floor on top of visible dirt and not rinsing the mop.
At this point, I was so frustrated I just wanted them gone and to be free of my old house.
Well today (3/6/2020), I received this email from the management company(pic also posted:
"Good morning,
I preformed the move out inspection at 228 Stockbridge. Thank you for leaving the house in such great condition. I received the invoice from the cleaning and carpet company that you had hired. Looking through the house, the cleaning crew did not do a good job. The floors are sticky and the cabinets and appliances has very noticeable wipe marks. It is almost as if they cleaned everything with dirty water and instead of making things cleaner, they made things dirtier. I would recommend calling them and having them go back out to the house and re clean. If they do not go back out, we are going to have to hire another cleaning company, and it will be charged to you. Please let me know if you are able to get them to go back out there and I will give them the lockbox code to get into the house. Thank you"
Welp, how sorry am I, now I have paid them $300 for a subpar cleaning job AND will have to pay for a new company to come clean or go do it myself. The WHOLE reason I hired them is because I work full time, my husband is deployed, and I am in a full time Master's program that I have to complete additional work hours for.
Prior to posting this, I did try to reach out to see if they would be willing to fix it and they did not feel the need to.
If it weren't for this company, I would have been refunded my ENTIRE security deposit and because of them that's not looking like it will happen..
Would not recommend.
*pictures posted within "all photos"
