Kenny came through again! Kenny replaced my dryer heating element four years ago, but the parts today don't last forever, so it was time for another replacement heating element with the E 64 code and the dryer not drying. I connected with Kenny on Monday, Knowing we had the same exact problem, he quoted me a very fair price ordered the part that day and said he would be over on Wednesday morning. Like clockwork he was here with the part, and with his friendly efficient service, he was in and out, and with the quoted price and the dryer is hot again. What more could I ask for! It's great to have someone you can trust to help you save a little money and the environment by not having to get a new appliance every five years. Thanks Kenny! read more

Third time with Kenny saving the day. One of the burners on the stove wasn't working, and he came out the same day we spoke. Only glitch was the part (a valve) was slow in arriving from the distributor. Nevertheless, the morning after it arrived, Kenny was back out and everything is working fine! read more

My household has called on Alpine Appliance (Kenny) for several years. He is onsite within 24 hours of call EVERYTIME! He is knowledgable, efficient and personable EVERYTIME! He explains every issue and repair with clarity. He has a working relationship with the local appliance stores in my area and they all speak very highly of him and his work. I have recommended him to family and friends in need of appliance repair over the years and they all have had the same excellent experience. read more

I used Alpine Appliance because of my AHS recommendation. However, a Technician came out and damaged my appliance during troubleshooting, and reported it to AHS stating that it was damaged by mishandling and caused us to not be covered by AHS policy. I had to request a second opinion on the diagnosis of the Alpine. It was found that the Alpine was faulty and made a report. They turned around and asked us do we wanted to fix it without AHS. Smh. Trying to rip off people for a few $$$. I am glad that I got another Company and was able to move forward with AHS. read more

Ken is awesome!! I had an Oven that would not heat up to temperature. We setup a time within the next 48!hours at 9am. He was at the door at 9 am right on time. He listened to my description of the problem and he got with to work with his inspection. He diagnosed it was an ignitor that needed to be replaced. Fixed it and the Oven is back to working. He also took the time to recommend a potential electrical issue in the kitchen and provided a referral. Any appliance issues that come up he will be my next call. Choose Ken he won't steer you wrong. read more

After using Alpine for many years for any appliance repairs needed, I contacted them last October (2024) for some repairs on my Refrigerator, to address a few items. Bulbs burned out, a broken freezer shelf bracket, an Ice Maker that was working only intermittently, and then while waiting for all of the fixes to be addressed, we had a water line break. Long story short, after paying almost Seven Hundred dollars to Kenny, it is now June, and he addressed only the Bulbs and the water line. He was unable to find/fix the shelf brackets, and I ended up having a friend 3 print replacements using metal in place of plastic, and we installed them, again despite having paid Alpine a deposit including this work. Then Alpine installed the wrong Ice Maker which broke after a week, and it is obvious that the ice maker installed is not compatible with the refrigerator. The on off switch does not line up with the window to show this switch in panel, the ice level arm/paddle does not allow Ice drawer to be slid into place without forcing it very hard to get past the arm. Despite repeatedly texting and leaving messages, finally reaching Kenny, who promised 2 times to come back and deal with the issue, only to not show up, and he is now completely "ghosting" me. It seems clear that, he has my money and does not care or intend to further assist. I now need to pay a different appliance repair company to deal with replacing the broken Ice Maker. Given that he treats a longtime customer this way, he clearly does not value relationships. He took my money and left me in the lurch. Kenny is a crook, and I strongly urge you to avoid doing business with him. read more

I reached out to Alpine late Monday afternoon when I discovered my disposal was backing into my dishwasher and was able to get onto the schedule first thing Wednesday morning (Tuesday being July 4th). He showed up when he said he would and was super friendly and very easy going. I will definitely be keeping his number saved for the future! read more

I would highly recommend alpine appliances sent out a request for service, I received an immediate response from Ken, came to the house, and determined that a stove could be fixed, two days later, came back with the parts to fix the stove. Great service, I will use them again Kudos to Ken read more

I had Kenny come to my house to repair my refrigerator that was leaking. He diagnosed the problem as the icemaker charged me $125 for less than 10 minutes and said that he had to order a part and that when he came back to install it He would not charge me labor, he came back with the part and charged me an additional $85 labor. When he left he didn't test the part he installed we then turned on the water on and it was leaking. He told me to shut the water off he would be back another couple of days went by he replaced a plastic tube hose, when he left, the refrigerator was making a loud noise I called him he told me to unplug it and that he would be back again. When he put the piece back he put it back incorrectly, and the fan was hitting the wires and making a noise, once again, he did not test the refrigerator to see if it was making ice just water was coming out. I called him two days later as we were still not getting ice. He said he would be back on Monday never showed up I called left voicemails and texts said he was busy and he would be back at the end of the week, at the end of the week I called left messages again and he told me he was busy. I told him that I would have to get someone else. If this was his problem I was going to send him the bill and he said goodbye do what you have to do. I would never refer this company to anyone he rushes through his work and is overpriced I paid over $500 and still have a broken ice-maker read more

I highly recommend Alpine Appliance. I manage/own multiple properties. Ken overall provides excellent service/value. He either picks up the phone the first time I call him or he promptly gets back to me. He also fits me into his schedule in timely matter. I have never had a problem with his work. My tennants like him as well. Especially for his professional manner. read more

I've worked with Kenny from Alpine for many years. He has fixed plenty of our appliances! His knowledge, punctuality and demeanor are outstanding. He's always quick to respond to my call and just now, even walked me through a repair!! I would highly recommend Kenny and Alpine Appliance for all your appliance needs. read more

Very fast response to our call, good questions about the problem, and the repairman had the parts with him when he arrived. It took no time at all, and he was professional, friendly, and fast! read more

Kenneth was responsive, pleasant, clear on the pricing, and helpful with my leaking dishwasher issue. I would definitely use him again.

Great experience - responsive, professional, and fair. Will use again should the need arise.

During the Covid-19 pandemic there was 1 company, Alpine Appliance Repair who helped me. Kenneth, the Owner wanted to respect the Governor's orders and refrain from coming to perform a diagnostic on our broken fridge, respecting social distancing. The refrigerator is pretty important during these times, so he offered to FaceTime with me and help me solve the problem. Not only did he help me fix my fridge, he is now my hero! It's people like this that make me proud of our community in a time of crisis! Here's to you, Kenneth! Highly recommend! Above and Beyond! read more

Kenny was great - I had a gas old gas dryer that wouldn't consistently heat. Not only did he diagnose the issue quickly but he also had the part right in his van, and gave me great advise about keeping this one running, rather than getting a new one. In and out in 30 minutes. Call him first!!! read more

Kenny should be your first call if you have appliance issues. Helped us repair our dryer and was incredibly responsive, extremely fair and did excellent work. read more

I've used Alpine Appliance for a dryer and an oven repair. Both times, the owner has taken time to talk to me on the phone about the appliance repair before coming out. He shows up when he says he will, and is a very friendly and personable guy and respectful of your home. He showed me the broken parts on my appliance, explained how the appliances worked, and showed me after the repairs are done when the parts were working. He is very efficient in his repair work and doesn't waste your time, and does it all for a fair price. Most importantly, he stands behind his work and is willing to answer any questions you have about the appliance or the work performed. I'll use Alpine from now on for all of my appliance issues. read more

Kenny was extremely professional and saved me a ton of money fixing my dryer...highly recommend!

We had a leaking freezer for an embarrassingly long time and finally called Kenny who came out super fast and had our freezer fixed in under half an hour! He was accommodating with our busy schedule, super friendly & quick. He even showed my husband how to fix the problem should it arise again. We will definitely be calling him again for future appliance needs. read more

Had a flood and insurance to deal with washer & dryer repair. After Google failed me and 15 calls to bigger repair companies all to be told no can't do it or it will be 2-3 weeks for a tech to get out i did a recommendation post on FB and was given kennys info. Made the call, he came out the same day, followed up on everything and played phone tag with the insurance adjuster. He took the extra time and fought for me, every single message was responded to in a timely manner and he dealt with 2 difficult strong willed women (me & adjuster) gracefully. Great guy and he runs his business the old fashioned way, he picks up his phone and everything was followed up on. Excellent experience, I highly recommend Alpine appliance Thank you Kenny! read more

Ken was great! He reached out to me quickly and we scheduled a time within a couple days. Part ordered and he returned the next day to replace the Washer drain pump. Total cost $326 for my 1998 Kenmore H3T washer that had a dime stuck in the impeller which stripped it. I also have another washer that was acting up he suggested holding off repairing that which SAVED me another $300. In addition he explained that my Maytag Dependable Care dryer from 1993 was one that will last forever and to not replace it! Another $900 saved! I really trust him and appreciate working with him. Add Ken to your address book and call him when your appliance needs repair. I will! read more

I sent a message to them on the website and got a call within a few hours. We met the next day at my house and Kenny easily diagnosed and fixed the problem with my stove within 10 minutes. He was courteous, arrived on time, and I am happy to recommend him for anyone in need of his services. read more

I called Alpine to fix a stove that wouldn't turn on. Kenny showed up the day after I called, right on time and fixed it in under fifteen minutes. This was a fairly new stove that just had its warranty expire and the manufacturer was unresponsive. Kenny was great, and I will absolutely use them for any future appliance issues I have. read more

Kenny was great! He was super responsive, even calling back on a Sunday. Arrived exactly when he said he would and knew what the issue was right away (dryer wasn't producing heat). I will be using Kenny for all of my appliance needs in the future! read more

Kenny is the man. Super responsive, honest, and reliable. I have used him for several years, both on my home and in my apartments. He is extremely knowledgable, and he always shoots straight. Plus he's a nice guy. It's a pleasure to work with him. Highly recommended! read more

My oven had been overheating. I reached out to Kenny over Yelp and he was super responsive. We spoke on the phone and he said he thought I needed to have the temperature sensor replaced. He got back to me with the cost of the part and installed it the next week. Highly recommend! read more

I have an old combo washer/dryer that needed a new clutch. Kenny at Alpine was able to come over quickly after I called and requested help. He was able to diagnose the problem in literally seconds and showed me and explained to me exactly what was wrong and what was needed. Less than an hour later my washer/dryer is working better than it ever has. Cost was reasonable. Kenny was a really nice and professional guy. I WILL be going back to Alpine for future repairs. I highly recommend them for all appliance repair needs. Ask for Kenny if you can! read more

Kenneth is a true professional and was a pleasure to work with. We have had multiple issues with our fridge in the last few years and had many different service repairs performed but without much success. Kenneth showed up, ordered the appropriate part, and was able to fix an ongoing issue right away. He's very knowledgeable and also very personable, so I'd highly recommend his services to anyone read more

Ken was a lifesaver! Dryer belt broke the day before we were headed out of town. We let him know our schedule and he arranged his so he'd be here when we got home. Best courteous service we've ever had. Fair price. Will be calling him again for our appliance needs! read more

I wouldn't trust this man. He charges you $85 to come to your house. Then he tells you that he will need to order a part and then you never hear from him again. He won't return calls or text messages. Stay clear. read more

Kenny came in to repair our dishwasher, after we had unsuccessfully tried to get the manufacturer's service provider to fix it. Kenny was very knowledgeable and replaced the dishwasher pump quickly - washer is working again and we're happy customers. He even gave a few useful tips on how to keep the dishwasher in good condition. We highly recommend Kenny for appliance repairs, he's pleasant to deal with, flexible, and gets the job done. We should have gone to him first and not even bothered with the manufacturer's "service". read more

First time customer, great experience. Ken fit me in on short notice, showed up when he said he would, and rapidly diagnosed and fixed our fused fridge compressor relay. He quickly explained what happened and what he was doing, had the part on hand, and was in-and-out within 25 minutes. Real life saver for a busted fridge. Would recommend/will call again. read more

If you don't have a favorite charity you can donate $85.00 to this guy. Kenny came by to evaluate our dishwasher repair, took a look at it, told us to find the replacement part, whipped out his pad, charged us $85.00 and left. The $85.00 was supposed to be credited toward the repair when the part arrived. We notified him that we had the part, he scheduled the job and left us waiting and didn't show - twice. Then he stopped returning calls. We had to hire someone else to do the job. Maybe he just drives around and collects "deposits". read more

Warning when calling this company they are rude and not very professional over the phone I know it's a new owner cause the prior owner was very polite sorry I will be going to another repair service Joe c read more

Review from Revere M has it spot on. It's as if I wrote it myself. Absolutely the worst. Installed a part that didn't work. Said he was going to order another part that was coming from factory. Said he would let me know. I had to call or text him and he keeps saying it's coming in. Doesn't follow up and quite frankly, I don't think he knows what he is doing and just wants me to go away as he already collected his service fee and mark up on the part that didn't fix the problem. Winchester read more

Kenny was responsive to my first phone call, arrived when he said he would, did the extra work needed to diagnose a somewhat unusual problem, ordered the part, warned me it could take a while, then got the part earlier than expected and was here to make the repair as promised. I would recommend Alpine Appliance to any of my friends and family. read more

The best appliance repair service I have ever dealt with. They actually know what they are doing. I was able to get an appointment for the next day (but that was probably lucky). Not cheap but not expensive either. Repairman was on time, polite and even reset the clock after he plugged the stove back in. They carry some parts in the truck which is helpful. Be prepared because they do not take credit cards. The person who answers the phone has an olde Boston accent which scared me a little at first but turned out fine. read more

Worst appliance repair service I have ever dealt with. I was able to get an appointment easily but he came, checked out my dryer, charged me a service fee and NEVER came back. I called several times and didn't get a call back. Very unprofessional, he told me that part was on it's way and stopped returning my calls. read more

Beware!!! I hired this place to take a look at a dryer and asked to see if it was repairable or not. Kenny said it was he stated he repaired it. a day later my tenant told me the dryer was still doing the same thing I Had this so called repair man come back to this property again, I cant even count the times saying he did this and did that, yet the dryer was never repaired, then he stated it was the vent and i had to hire a vent company to clean out the vent.(it was just lint) i cleaned the vent same thing. Then finally he tells me that its not repairable and that i should buy a new dryer. after 2-3 months on this what a joke. Then he has the audacity to tell my tenant that he knew it wasn't repairable and they do this with some of their clients. I was disappointed and asked for at least half my money back and haven't heard anything ever since. I have told all that i know to stay away. this is not a way to run a business. I originally asked if not repairable let me know and I would replace it wished he had said that from day 1 and my tenant wouldn't of had to spend extra money and time doing her clothing at a laundrymat read more