"Manager" Kristina Hedger is a case study in leadership incompetence. We had no hot water or TV for…read more2 days, and our room wasn't cleaned over the 4 day stay (they supposedly clean every 3rd day). After informing the front desk of the items we needed help with, we tried to follow up with the manager 24 hrs later; unfortunately it was above Kristina's skill -set/competency level and she was unable to handle a situation requiring critical thinking. She's just functionally incompetent.- She failed the interaction with a customer- panicked ,was triggered and crashed out...hung up on me. It was actually comical if not for the fact that I was looking to her assistance . Thankfully the GM stepped in and handle as a professional. Stop by the front desk for a good laugh at her "Management" style. ...interested to know her Meyers Briggs...lol

Our experience at Stoweflake Mountain Resort & Spa was extremely disappointing…read more When we arrived, our room was 82 degrees. We turned the thermostat down to 60°F with the fan on high and waited over two hours, but the temperature never improved. After reporting the issue, we were moved to another room, only to find it had a portable air conditioner that couldn't keep up with the size of the room. There was also a note on the thermostat stating that the central air conditioning was not working due to ongoing renovations. The most frustrating part is that we were never informed before our arrival that the air conditioning was unavailable because of renovations. This is something guests deserve to know in advance, especially during the summer. Beyond the air conditioning issues, the hotel is clearly showing its age. Many areas appear worn and in need of maintenance, with few signs that repairs or updates have been made. It no longer reflects the quality you would expect from a resort. Customer service throughout our stay was disappointing. While we were eventually moved to another room, there was little acknowledgment of the inconvenience or effort to make the situation right. Ultimately, our experience was so poor that we decided to leave the resort that same night and book a room at another property rather than continue our stay. That was an unexpected expense and inconvenience that could have been avoided with better communication and customer service. For the price of this resort, I expected much better transparency, accommodations, and guest service. Unfortunately, I can't recommend staying here.

The worst. Ripped us off. It was dirty, broken, and he said he would refilled us. He lied.read more

Just avoid this place, :D cockroaches bed bugs and rats will eat your food, Everything is nasty…read moreand stinky, the stuff does not give too much fks abot what u want or what u need. this place is horrible, never but never come here to stay!

We went here on a whim while visiting Schroon Lake. What a nice surprise! We had a great time…read moreexploring and hiking through the bridges and caves. I think there's potential to expand the trails but we had a great time. Overall about 1.5-2 hrs to take your time and explore all the trails

Just had an amazing time at the only Caves in the Adirondacks! We had a blast walking down and…read moreexploring the caves. All the caves are outdoors and can be self guided! Perfect for families but be careful to wear sneakers as some areas are slippery! We brought our newborn and it wasn't too bad! Just go slow if you're also with elderly parents. Fun place!

We enjoyed our stay at the Mountain Top Resort, and attended a wedding on site. This property is…read morelocated in Chittenden which might be convenient during the winter ski season, but we found it a bit out of the way and not very close to much. Rutland is the closest town. About the property, it is nice and seems well cared for and has beautiful views of the reservoir and surrounding mountains. Rooms are a bit dated, but clean. All the staff we met were very friendly. We had a chance to eat dinner at the restaurant on site and we were pleasantly surprised at the caliber of the food, well above standard "hotel" dining. This carried through to the food which was served to us at the wedding, again well above what we expected. There are a variety of activities available, but we felt that the property didn't quite rise to the "resort" bar. Again, winter might be completely different.

Wow, a $450 resort fee for 2 people for 3 nights. What a a rip off!! Keep away from this place! Of…read morecourse they did Not tell us when we booked the room!! Terrible policy!! Stay elsewhere, not worth it!!!

What an attractive facility! The staff was beyond friendly and helpful, the amenities were…read morecharming, the grounds and building were beautiful. We had a thoroughly enjoyable stay. If in the area again I wouldn't look elsewhere. We really enjoyed everything here. Some things to know since they are a little different than a typical spot: 1) No refrigeration in our room. Not sure if all rooms are like that. There's a community fridge behind the bar and it worked just fine for us. 2) Ice is in a small freezer behind the bar that they refill from the kitchen. It worked for us. 3) Breakfast is pretty similar from day to day. Little egg cups (crustless quiche) and an amazing yogurt that you can customize however you wish. Fresh bagels and breads. Coffee setup is well organized and works well. 4) The people are wonderful. As good as it gets. 5) Great rooms. Ours had a very comfortable bed and pillows, a small sitting area where we had a bottle of wine with friends very comfortably and a large bathroom with a great shower and separate tub. 6) No TVs but excellent Wi-Fi. Who has time to watch tv when you're travelling? Not us. I do need to stay connected to work, though, and the Wi-Fi had a reliable connection and decent speed for me. 7) The common areas are very comfortable and as beautiful as you could ever want. So many spaces to settle into without another guest on top of you. 8) Maybe 10 minutes to the downtown area. Not walkable but close enough that you don't really have to plan the trip. We really loved our stay at the Blind Tiger. I would happily return. Just a wonderful place!

Blind Tiger is easily my favorite hotel I've ever stayed at. I can't wait to come back. What an…read moreaesthetically pleasing & cozy dream-come-true! Check-in was seamless & very personable - I rang a bell in the lobby & someone (Paige, I think?) appeared in seconds. My room was ready before their stated 4 PM check-in time, so I was allowed to settle in early. I stayed in the Half Pigeon room (all of the rooms are named & have very different vibes) which was very black & white & abstract. The common areas are designed to perfection. The solarium?! Maybe my favorite room I've ever stepped into in the entire universe. There are multiple fireplaces throughout the first floor. There is a small fridge for guest-use in the bar area, as well as an ice freezer. Snacks in a snack cabinet up for grabs. Breakfast was incredible. A full spread of fruits, yogurt, housemade bread (& gluten-free bread by request), flourless quiche bites, & more. Delicious, fresh-brewed coffee & all sorts of milks to choose from. On day two, they did breakfast to-order rather than a buffet. I assume to reduce food waste. I filled out a card with my desired breakfast order & what time I'd like to eat. It appeared on a tray in the dining room exactly when I requested. This hotel is SO worth the little splurge. I'm already daydreaming about planning a trip back to Burlington to stay here again. I'll pick a different room next time to experience something new. Thank you to the Blind Tiger team for creating such a beautiful, welcoming space. I didn't know hotels could feel like this!

The Sagamore has long been a Lake George Institution…read more I had the opportunity to stay two nights in one of th lodge buildings with a lake view. The space was well coordinated and the room amenities met all my needs. The space in th fall season allowed th resort space to feel both quiet and relaxing at all times. The main lobby often had people in it relaxing but never felt like too much. There were so many spaces around the resort to have quiet space.

We booked our stay early in the year for June to celebrate my husband's 50th birthday…read more Unfortunately, while driving to the resort, we experienced a medical emergency and had to cancel the trip. When we called the Sagamore, I was genuinely impressed by how empathetic and accommodating the staff were on the phone. Instead of enforcing a strict cancellation policy, they allowed us to reschedule for a later date when we were ready. Many businesses would not have been so understanding, and they deserve full credit for their excellent customer service. We eventually rescheduled during peak season. While that wasn't ideal because it cost nearly twice as much as our original June booking, we viewed staying at a resort like the Sagamore as a once-in-a-lifetime experience and decided it would be worth it. Check-in was smooth and efficient. We received a map of the property and information about resort activities and amenities. Our villa was farther from the main resort than we would have preferred, but the walk was scenic and enjoyable. We stayed in a Hermitage Suite, and I wish I had paid closer attention to the layout before booking. There is only one bathroom, which is located upstairs and accessible through the master bedroom. Having no half-bath on the main floor, especially where the secondary sleeping area is located, is a poor design choice. Additionally, if our son slept on the pull-out sofa, it completely blocked access to the patio, where we had hoped to relax in the evenings after he went to sleep. Since there was plenty of space in the master bedroom, we asked whether cots were available, but they were not. We ended up creating a makeshift bed upstairs using couch cushions. It wasn't ideal, but it allowed us to enjoy our evenings without being confined to the bedroom for the entire week. Our biggest disappointment, however, was the lack of soundproofing. The walls were so thin that it felt as though the units were separated by curtains. We could hear everything from neighboring rooms: conversations, children yelling, people running up and down stairs, alarm clocks, televisions left on all night, and more. For a property positioned as a luxury resort, this was extremely disappointing. There were also several smaller issues throughout our stay. The toilet paper holder constantly dropped the roll, the thermostat repeatedly reset itself to 75°F, the Wi-Fi was unreliable, and the TV frequently lost signal. We only contacted staff regarding the Wi-Fi because I needed to handle an urgent work matter and about the TV because our son wakes up very early, and we hoped to let him watch a show while we caught up on sleep. The resort grounds themselves were pleasant, though not exceptional. We enjoyed spending time at the lake. The pool, however, appeared cloudy on our first visit and could benefit from additional maintenance. We appreciated the complimentary rides on the Morgan ferry and wish we had taken advantage of all three tour options to experience more of the lake. The recreation center was also a nice feature for families with children, although some of the equipment and facilities could use repairs and upkeep. I want to remain fair because the resort was so accommodating when we needed to reschedule. However, based on our experience, this did not feel like a true luxury property. Service throughout the restaurants was disappointing, with staff often appearing disengaged or uninterested. What stood out most was that during our stay, we greeted dozens of employees while walking around the property and received only one response. At a luxury resort, that level of indifference is surprising. The resort hosted several large events during our visit, which appeared to be weddings. While it's easy to understand why the property is an attractive event venue, it often felt as though those events were the primary focus rather than the resort guests. Ultimately, this was the most expensive family vacation we have ever taken, and we left feeling exhausted and frustrated rather than refreshed. One final observation: I have noticed management responses to critical reviews often focus on defending the resort rather than acknowledging guests' experiences. Whether management agrees with a review or not, people are entitled to their feelings. A more empathetic response would go much further in demonstrating a commitment to guest satisfaction. I truly wanted to love this resort, especially given how accommodating they were when we had to reschedule. Unfortunately, our experience did not live up to the expectations associated with the price point or the luxury reputation. Looking back, I wish I had paid more attention to reviews describing similar concerns, as many of the issues we encountered do not appear to be isolated incidents.

Highlights: DUSTIN, MARCEL, STEVE at the valet: good crew. Friendly and professional. Exactly what…read moreyou want when you give your keys to a stranger. ROSHAWN: took care of us twice at Alpine Hall. Warm and easygoing guy. Bonus points for splitting our soup order into two bowls when we said we would split the soup. Duck cassoulet was yummy and filling - somehow savory and sweet and a little spicy all at once, whew. Pumpkin soup was also fire, so pleasantly maple-y. And then the butternut squash panna cotta... on paper thats sounds like an affront to god but, wow that was a nice one. Also this was probably the most decked-out hotel gym I've ever seen. Really decent spread of equipment and offerings. And the high-pressure showerhead was good stuff too. hate those impotent little drip-drip-drip shits. Improves: * Would have liked if the concierge (check-in) acknowledged us once we walked up to the desk (no one was ahead of us) - we of course understand that being busy is a thing, but the eye-contact-and-the-curt-nod maneuver costs all of half a second. Otherwise you're standing at the desk watching someone blast away at the keyboard and you're like, hello? Do I exist? [The check OUT experience was much better.] * Concierge did not offer details about the resort e.g. locations or vendor operating hours. It was more like: okay here are your keys, enjoy!!! * Lockers would be nice at the swim-out - of course we're all here to have a good time, but I'd have a better time if I knew all my shit were locked away safely while I'm swimming around. * Alpine Hall brekkie service was a touch slow - but we only went twice. If that's the average fire time, then so be it. * Our Googling revealed a lovely prix-fixe in the days leading up to our visit.... once we got to Alpine we learned that the PF was off. Daggone it!!

This lodge is its own small town. Restaurants. Shops. Dining options. While valet is an option,…read moreit's totally worth the daily fee! They provide you with a text message option to call for the car and you can track its arrival. Check in and out was a breeze. Our room was tidy and the bathroom was equipped with a beautiful tub and shower! The room was equipped with essential needs including a two-burner stove, microwave, fridge, dishes, dishwasher and more. Although we didn't participate, I saw a sign that yoga was offered daily and guests were always in the pool, indicating it was warm :)

Another great ski trip in the books! It was my first time to Jay Peak and it was wonderful. They…read morehad a nice variety of terrain, tons of on site lodging options and non skiing family friendly activities. Overall, the terrain was a little more advanced but had a few short trails for beginners. Several long blue runs and a few groomed black runs in addition to many more difficult mogul black runs. Lots of glades areas if that is your cup of tea. The resort was big enough that you had plenty to explore for a few days and also if you went with a group it wasn't so huge that it was impossible to meet up or find friends if you took an accidental detour. We opted for a package and it was reasonable. We chose to stay at the golf cottages which were perfect for our group, and could get around the resort with their shuttle system. There was a movie theater, bowling alley, climbing wall, mini golf as well as general store, bars and restaurants on site. If you buy a package some of the activities might be included in your price. If you want to eat off site there are a few restaurants about 15 minutes away. It was nice that they had so many things to do because this resort is in a pretty remote area and there isn't a ton around in the near vicinity.

Skiing at Jay's was an experience. The groomers were all…read morepretty rough, with barely any parts actually groomed. Did not enjoy any of them at all. The top half of the mountain was all just a tiny powder on top of ice . The ice gets shaved throughout the day to build up the powder that then gets slapped into something akin to moguls throughout the slopes. Talking to people on the lifts made it very clear that the focus of skiing here is on the glades and not the groomers. Unfortunately my lack of experience made it rather tough to enjoy that. It also wasn't until midday on our second day that we finally discovered some more beginner friendly glades. We ended up being able to enjoy the moons and the bushwacker path. The layout of the lodge is also strange. It feels cramped and crowded even though there werent too many people there. All the lifts feel far too slow as well. A wind cover at the least would be highly appreciated considering how long the ride up is. The misc Ramen truck is a highlight. Delicious lunch option. Truely a gift. Would recommend.