I highly recommend Mann's Platinum travel agency to everyone. I have been using them since 2018,…read moreand I have no plan to go to any other travel agency. They are so easy to work with, I just tell them what we want (etc. where we want to go, the dates, overall accommodations). They will give us a time the quotes will be ready, and they are true to their word (which is very important to me) because they touch base when they say they will. I'm not just writing this to brag on them (WELL YES I AM), but this is my honest review. The Mann's even travel with us from time to time. The bottom line is that they take care of their clients very well. We are a family, at least that's what I would like to think because we are treated so well. Thank you, Mann's Platinum Travel Agency. Keep up the good work. I have attached a few photos of different trips we booked through this agency.

After reaching out to multiple agents at Lake Shore Travel to be able to communicate with them or…read morethe owner (who I could not find the name of) about our trip and poor experience with Shonah Rabman, no one would respond and therefore we feel pushed for our voices to be heard through some channel in order to prevent others from making the same mistake we did. Like many of the poor reviews below, Lake Shore Travel, specifically working with Shonah Rabman was a horrible experience. I should start with the fact that I have never written a yelp review in my life, but I felt the need to save others from using this agency and this specific agent. As a business owner myself, I wanted to resolve this over the phone with Lake Shore but I have tried reaching out via phone / email over the past couple of weeks and no one will return my call. Therefore - I urge you to read this before using this agency: Shonah's inattention to detail, inconsiderate tone, avoidance to plan our trip after we already paid, last minute changes, and overall condescending/gaslighting messages to us were horrible to work with. We were going to 5 locations on this 2-week trip that we began having her plan over a year in advance for. We needed someone to help us pick out 5 star hotels and private tours. Shonah could not have cared less about our trip, the details, and us as clients. She avoided planning our trip for over 6 months, and when considerately addressing to her that we haven't heard from her on any details of our trip (so we could start planning ahead) she yelled at us over the phone stating she has other clients and we were bothering her. We asked Shonah to help assist us in booking restaurants as the location we were going to frequently does not take reservations over apps (mostly reassertions over emails and calls in the native language). This was 5 months before our trip. She agreed over email multiple times she would be happy to do this. One month before our trip after, she finally shared with us it was up to us to find restaurants for a 14-day trip, but she would do it anyways as a 'courtesy'. Again, another thing that should have been communicated to us and we felt misled once again. The week of our trip (after weeks of trying to get our final itinerary/ documents from Shonah) she finally stopped ignoring us and anxiously requested we answer a bunch of questions within 24 hours that she needed to verify because she left everything until the last minute. We downloaded our app, got our itinerary, and none of us could open our documents... as they were encrypted. We call Shonah up, explaining that the documents she uploaded to the app were encrypted. Again, she yells at us letting us know that it's our fault we can't see the documents, there's nothing she can do, and she quickly hangs up. Extremely unprofessional. Feeling helpless, we call Axus (the app's helpine) where, they told us our travel agent did not upload the documents correctly, and Shonah needed to upload the documents as PDF's for us to view them. A mistake on her end. We forwarded her the emails, and she responded "always learning something new - I will re-upload them." Again, no apology for the way she spoke to us over the phone, no accountability, nothing. Again, we were doing her job for her and we felt extremely disrespected / scared to communicate with her moving forward. We had emailed Shonah two months before we left to confirm she had input our TSA numbers (we paid extra for her to book our flights) and that we would not have a problem. We get to the airport - TSA numbers are not on our ticket. I wish I could write everything that went wrong, but Yelp has a limit. Other things that went wrong: all dinner reservations were either not made, made for the wrong time, or made for the wrong day. Made for Spain is the travel agency that Lake Shore connects with to book trips. We stopped going through Shonah and began corresponding with Maria from Made for Spain who is INCREDIBLE. She texted with us back and forth to help 'fix' Shonah's mistakes throughout the trip. She also continued to check in via text throughout the trip to make sure everything was running smoothly, and she responded within minutes of me writing her. About me: This is the first and most likely last yelp review I will ever write in my life. As a business owner who is client facing 24/7, I can confirm that if someone on my team acted the way Shonah has acted, I would be extremely alarmed. I pride myself on kindness, respect, and generosity towards people's time and money. Her attitude, frequent inattention to detail, condescending tone over the phone, and lack of respect / patience was disheartening to clients like us who were overly conscientious in having someone book a 14-day vacation (a time where we were excited to relax and have things run smoothly) with clear directions. I would stay away from Shonah Rabman and furthermore I would probably stay away from this travel company.

Pretty much ruined our family vacation to London and Paris. Poor attention to detail, did not keep…read moretheir word and really added little to no value to the research and planning we did on our own. A trip that was supposed to be the best family trip we ever took became the trip I have worked hard to forget...thanks to Lake Shore.

I worked with Becca Arkins to help with a 22 person trip to Aruba. It was my first 'girls trip'…read moreand I had a lot of questions about logistics (and everything else). From phone numbers to save to my phone, to what kind of outlets, to boat and dinner reservations Becca gave me a good amount of options without being overwhelming for me to choose from. We had an amazing time and her help and perks helped it be a lifetime memory for all of us. I have an email in for her to help with our next trip and recommend her to anyone! Thanks!!

Peg Haskins and Viking Travel are superb. We booked a Viking River Cruise for our 45th anniversary…read more this fall. We let Peg make all the plans and she was one step ahead during the entire planning process. Our trip was top-notch and we cannot thank her enough! Viking and Peg have been in business for over 50 years and it shows. They truly are travel experts. Thanks, Peg!

My fiancé and I booked our honeymoon (that isn't going to happen) with Dunham Travel. We may be…read moremistaken, but we feel like a TRAVEL agent should know if we are TRAVELING to a destination that is going to be underwater. "Costa Rica in October" - Google that phrase. Within seconds you will see all warnings to not visit Costa Rica in October because it will torrential downpour DAILY. We were so confused as to why our travel agent wouldn't tell us "hey, its probably going to rain every single day on your romantic trip" so we decided to cancel. We bought insurance so we assumed it would be no issue. Before we even had the chance to call and cancel we received an email form Pat saying OUR RESROT WAS CLOSING DOWN. So she told us she moved us to another hotel (that we couldn't even approve). When we called to simply cancel our trip (again-INSURACE), we were told we would not get our money back (the downpayment for the trip). We were told the ONLY way to get our money back is if we rebook with her company. Right. Because we are going to rebook our honeymoon with a company that was going to send to a romanic week of drowning in Costa Rica. I guess now I'm just slightly confused at what a travel agent does that a quick google search+travel sites cant do?

Best travel agent in town! Pat Turkot gives you great personalized service and will help you with…read moreany travel booking big or small! Trusted and knowledgable. She keeps you informed of any changes in itinerary and will help with any questions. A great help with applevacations and funjet bookings! Booked more than 10 vacations with Dunham travel and wouldn't use anyone else!

I used instyle limo for a run this past month i just want to say Mr Ed gave me a rate no one else…read morecould top.Big mike was our chauffeur and was very professional friendly and new the city very well.We have a wedding in the summer that we will attend and will definitely use them. This is a first class limo service.

I had called to schedule a limo service for a concert on Wednesday evening about a month in…read moreadvance. The person who took my reservation said that he could fit 8-10 guests in the car. He went ahead and charged my credit card half of the total due which came to $180.00 that day. Two weeks later, I ended up having to change my reservation date to Tuesday evening which he said would be no problem, but that he was driving, so he could not write down the change. I wanted to be sure that he had the corrected date, so I went back to my receipt from the charge, and sent via text. I had asked for someone to email me back to confirm. I never got a confirmation, so I called again. I asked if he received the text with the corrected date and he said he "has nothing to do with the company that send me the confirmation, but that he has the Tuesday reservation". I asked if I could fit 11 people, mostly kids, in the limo I booked? He said he could not due to liability, and if he was stopped and they saw 11 people, instead of 10, they would give him a ticket. At that time, he got irritated and said "You didn't tell me there would be 11 people, how did that change?" I explained the reservation was for a concert that I had additional tickets for, and did not know when I booked the limo how many people were going. Said I would want to cancel my booking. He said "I guess so". I called back later that day to confirm that he was going to credit me the deposit, as it was still weeks from the booking date. He got snippy with me again, and said, "I will refund the deposit, but I can't and hour later!" Two days past, and he still had not refunded the $180.00 deposit. I called him again, and he said he would put the refund in sometime that week. I asked if I would be getting a confirmation of that via text like I did when he initially charged me? He said , "No, it will just show up on your statement". I explained that I would prefer a txt when he went ahead and charged me. He said "After 6 phone calls, I will make sure I do it". I told him that his attitude was not professional. He said he is the owner of the business, "so I can do whatever I want B---H"! - I would never recommend this service to anyone.

Best ever! We're about to book another trip with Jeff and Robbie. We'll be calling soon for their…read moreadvice and suggestions.

I know that in this day and age people think that travel agents are not needed, but I am here to…read moretell you that travel agents are still relevant and this team is great. We have used them for years for travel to Jamaica, Europe, even to NYC for a museum trip and have never had a bad experience. Sometimes I do a little research and say can we stay at this hotel, and they always honor that without sounding like they are disappointed in such a request. They were even able to help us out a few years ago when we realized that our daughters passports were going to expire so we had to get expedited service. Walked us through the entire process so took a lot of the stress off our shoulders. Would highly recommend Travel Center Tours to anyone and everyone!

I went to their site to request information or start the process and never received anything. I…read morethen called spoke with Diana who quickly asked for name, phone number, dates I wanted to travel, but nothing about my budget and told me someone would call me back. No one has called me back. I have traveled to Italy (multiple times), Greece, Alaska, Caribbean, Mexico, and Ireland. This company never had me as a client and never will, but I would have been a good one to have. A little communication would have gone a long way, huge mistake for them.

Big shout out to All Inclusivez! I want to thank them for their service that they provided me…read morerecently and helping me find the best vacation package possible when I went to secrets in Cancun! What made All Inclusivez exceptional is their friendliness, it wasn't just about picking out a package, but about me as the customer! Me and my girlfriend wanted to relax after a long semester of hard work, and when I told them Id prefer it if there wouldn't be kids, they catered just that. To make it even easier, they provided me with suggestions on where to eat, which made surprising my girl all the more possible. Thank you All Inclusivez for making the process the smoothest I have ever encountered and I cannot wait to go through you guys again once spring break comes around the corner! On top of all this, Secrets is honestly one of the best resorts I have ever been to! with a number of fine cousin and best of all entertainment! I will not forget the fire show that they had our 2nd to last night before our departure, leaving us to our grips! also big shoutout to Aleksander the bartender! That guy was honestly the coolest and funniest bartender I have ever met. Once again all thanks to All Inclusivez, I have had such an amazing and memorable vacation

We were very happy with George who shuttled wedding guests from an overflow parking lot to the…read morewedding reception. George had excellent communication and made sure the last guest arrived back to their vehicle safely. Thank you.

I have the best boss in the Chicagoland area Daisha Fields at infinity transportation. Her smile…read morelights up the office. She is a great leader, respectful, honest, understanding, intelligent and just a pure ray of sunshine.. She takes the time to explain anything that is needed to be explained and in such a professional manner.. I couldn't ask for a better leader.. Thank you for all you do to keep this company moving forward.