Wonderful, friendly, knowledgeable staff. We travelled throughout Spain and everything from hotels…read moreto transportation was top notch. They took care of every detail. I highly, highly recommend their services!

My friends have been to this travel agency. They said that the service was great and the prices…read moreand plans were about the same as any other reasonable travel agency. Nothing bad, but nothing too special about this place.

The very first time I called the lady working seemed bothered by my questions. She didn't care to…read morespeak to me about anything besides how much money I was planning on possibly spending using their services. Was almost rude-like in manner. Kept putting doubtful ideas in my head making me think I was just wasting her precious time. I contacted them a 2nd time to just get transportation advice and the lady looked at me like I was a stupid person. Like "why are you here, go away". Plain and simple there very rude people. I'd rather use Expedia anyday and do all of my booking online. Don't waste your time with these jerky people.

Bus was clean and service was great. This was the best price we were quoted. We enjoyed our bus…read moredriver. Highly recommend

From the owner: Bus rental and bus toursread more

Do not use this travel agency. My elderly parents purchased tickets from here several times and the…read moreemployees knew them by first name. My father became seriously ill and is no longer allowed to travel due to chemotherapy treatments. This agency refused to refund my parents even after providing them with a doctor's letter indicating that he was no longer able to travel. Veronica yelled at my mother over the phone to never step foot in the agency again. Spend your money elsewhere, where employees and owners value their customers. This agency should be ashamed of treating people this way.

I had to purchase airline tickets only for our usual summer vacation and I didn't want to go…read morethrough the hassle of being sold additional items. I looked on all the online sites to find cheap airline tickets and found some reasonable prices. Then, I decided to call this place, Multiviajes Gutierrez. The owner worked with me, was extremely flexible with all of my requests (which changed several times), and was very prompt in answering and assisting me. The best thing was that she was able to find even cheaper tickets and saved me close to $100. I will definitely use this location again (did I mention I did this all by phone and e-mail). Very accommodating!

We could have done better with Expedia. He found no better flights than we found. When we asked…read morehim about booking connections for transportation from airports to hotels or from Rome to Florence. He said he could do that . . . for a price. And the hotel he booked for us in Rome was a $30 cab ride each way between the hotel and any of the major tourist attractions. When we got there, we contacted Tor, who told us it was our fault for not checking in advance. What did we need a travel agent for, if not for things like making sure we were well located?!

A friend recommended Tor to arrange our travel plans to Havana, Cuba. We met with Tor so he could…read moreget a sense of what we were interested in doing on our trip. Tor put together an itinerary to try to maximize our time to see the sights for the three days that we were there. Tor has been to Cuba many times so we had lots of questions about the process. Tor was easy to work with and returned phone calls and emails promptly. Tor couldn't have made planning this trip any easier for us. He took care of everything!

Very happy with the service. Inam was fast, efficient, and got a great rate for our flights.read more

Really good experience I was recommended this place by one of my family member . I am really…read moreimpressed by the customer service FAST!! And Cheaper then Online!!

Our trip was from West Dundee Illinois to Branson Mo..Jimmy Puckett our driver was so amazing! Not…read moreonly did he do an excellent job driving , He was so considerate and beyond helpful to all his passengers. He helped everyone on and off the bus, held doors open (even in the pouring rain) handled everyone's luggage, even holding our carry ons so they wouldn't get wet on the pavement. We had music and movies playing and Jimmy even tolerated our singing! There is something I would request from the company ...for long trips such as ours, you need to have cup holders and trays installed!! Plus your seats are not meant for long distance trips. They were pretty uncomfortable. My 5 stars that I gave your company goes to our driver Jimmy!

Went down to the Illinois university's for a trips with the bands oh my did I not get home for a…read morewhile. We left the place at 8 it's only like a 2 hours drive but the bus broke. Driver Didn't say anything just sat on his phone while he "waited" for mechanic. It took 3 hours for a mechanic to come and the guy didn't even fix it then we waited an hour for a replacement bus. By the time I got home it was the next day. Got home at 4:15 am I have never been more tired but it was a decent ride. Wish it could be a little faster