We have used Dawn for 4 trips now. She is easy to work with, very responsive, and extremely knowledgable about the ins and outs, and fine points of travel and destinations that help plan good trips. Helped also with making the best decisions on which travel insurance plan would best suit us, and with the various pricing options out there. Very happy with her help! read more

This was our first time working with Alyce Jenson and our first vacation to Japan. From the initial planning, to all the revisions we asked for to the final day of our journey, everything was handled wonderfully. The itinerary was thoughtfully designed, covering all the must-visit attractions while still allowing us enough time to relax. Everything went absolutely amazing. I thought you did a wonderful job and made everything very easy and gave good & clear information! read more

My wife Paula and myself have worked with Alyce at My Travel Agent for several years now and it's been an absolute pleasure. She has made our travel plans effortless and has had absolutely amazing suggestions for where to stay. She gets back to us fast with information on resorts with pricing. We look forward to dealing with her in the near future. read more

Still a 5! We recently returned from a river cruise in Europe. Fantastic! Audrey and Dawn know their stuff and it reinforces for me why you turn to professionals. We are in process of planning an Alaska tour with them. read more

Dawn was a great source of knowledge helping us arrange our wedding anniversary trip to Aruba. The resort was fabulous and conveniently located to many restaurants and shops. The sea was stunning and the weather was beautiful. However, our flight was cancelled 10 hours before departure and rescheduled one day later. The travel agency was closed. Fortunately, we had purchased travel insurance and the insurance company was so kind and was able to reach out to Dawn, Dawn worked with the resort to modify our 7-day reservation. The next morning, Dawn provided a confirmation from the resort that we could extend our trip one day due to the cancelled/rescheduled flight. Dawn went beyond our expectations modifying our trip. She's an outstanding travel agent and we highly recommend her. We definitely will use her again and again. read more

I have been using this agency for a few years now. It was recommended to me by my cousin. I always get the best rates out there and they can even match prices. I recently went on a Mother's Day vacation to Puerto Vallarta, Mexico. Lisa Kenny is a rockstar travel agent. Just last month she book our travel club on an amazing 6 night stay all inclusive in Aruba and we loved it. Her recommendation for accommodations was everything and more. I know Lisa will look for great prices for me and where I want to travel I would recommend her services to anyone who values traveling and wants experienced assistance. Tori Johnson read more

Great trip to Cancun booked through My Travel Agent. Due to coronavirus we had to reschedule and juggle resorts but had a great experience. Flights, transportation, and resort exceeded expectations. read more

My friends and I just got back from a week at Secrets Maroma Beach. Dawn did an amazing job helping us book and navigating travel through weather that was coming in. We love the resort. The staff was attentive and fun, the grounds were beautiful. The rooms are top-notch. I felt safer there than at home with temperature checks and everyone wearing masks. Everything they delivered was bagged and sealed. I would ABSOLUTELY go back! read more

Dawn/Linda were great throughout this difficult time with travel and the virus. They were very concerned for our happiness and helping us with all the details. I would highly recommend them for your travel needs. read more

My husband and I got married in Riviera Maya last month and it would not have been possible without My Travel Agent. I've been planning my destination wedding since last summer and Dawn made it so easy for me. While I was too busy planning the wedding, we referred all our guests to Dawn and she arranged everyone's travel arrangements! What a relief that was for us! I haven't traveled in the Caribbean before so she really helped narrow down locations and resorts. We stayed at Barceló Maya Palace Deluxe and LOVED it! All of our guests were so impressed by the resort and kept complimenting us on what a good job we did on picking a place. But honestly, it was all Dawn! She has been to a lot of these resorts and gave us all the pros and cons. She was never pushy, always giving us our space. She was also very supportive while we planned our wedding. Gave us advice if we had any problems communicating with the resort or if we had any general questions. We will definitely be using their services again for our future trips and you should too! read more

Recently spent almost two hours with the nicest family run travel agency in the area. I usually book our trips myself, but decided to use an agency this time as I was booking for multiple family members multiple legs of a trip and didn't want to mess up anything. Also needed a car rental for 10 days with different drop off and pick up locations . They were so wonderfully helpful, friendly and accommodating in all regards and insured that everything was exactly correct and at an appropriate price. One concern I had was that by using an agency, the tickets would be way more expensive than booking myself on a website. That was NOT at all the case. In some instances it was cheaper, with a 24 hour cancellation option if that would be necessary. Will most definitely be back for our next adventure! Could only highly recommend My Travel Agency!! read more

We love traveling through My Travel Agent. Dawn is such a pleasure to work with! She planned us such a wonderful honeymoon to Greece a few years ago. We were anxious about traveling overseas, but she had everything set for us. We never had to worry about transportation to and from the airports and hotels, excursions, and she even made reservations at a few restaurants for us. We recently went to an all-inclusive resort in Riviera Maya and had such a relaxing, wonderful time. The resort was gorgeous and had great food and awesome customer service. She even made note that we were celebrating our anniversary and we had a bottle of champagne waiting for us when we got to our room. We were able to do 3 excursions and felt completely safe and comfortable with the company we went through. The guides were so well knowledgeable and had such positive energy. We really can't wait to book our next vacation! read more

I started using My Travel Agent many years ago and I cannot say enough wonderful things about this agency. Dawn knows her stuff and it definitely reinforces for me to use a travel agent when planning a trip. Dawn always finds the best prices, places to travel, and is so knowledgeable in every aspect, I would never consider any other agency or actually booking something via the internet. If there was a 10 star rating, I would give My Travel Agent that rating! Thank you Dawn and Staff! read more

I highly recommend My Travel Agent to bring one's vacation destinations to fruition. I had the pleasure of dealing with Dawn, who was very knowledgeable, accommodating and very pleasant. My Travel offers a whole host of exciting, relaxed or exotic destinations available. I have every intention of booking more vacations with her and am happy to recommend her agency to friends and neighbors. read more

Look no further for a travel agent. This family owned business is 5 star. We've dealt with Laura for most of our vacations but she has now left the company to pursue her other future endeavors. Dawn picked up where Laura left off and didn't miss a beat. The response time is like no other. It's so nice to know that when we travel, we don't have to worry about anything. Laura and Dawn has taken care of everything. They are very knowledgeable about EVERYTHING. We are travelers that frequent visit the Caribbean and they are experts when it comes to the Caribbean. Not only do they give us insight about the resorts we like, they also offer other locations. We've used my travel agent for the past four years and I feel like we're family now. Lol. No need to look for others. My travel agent is who you need to do business with. 1st class all the way. read more

I was wasn't planning on using a travel agency to book our Spring break cruise but at the last minute I did. And I'm SO glad I used my travel agent!! When Covid hit and our cruise was cancelled, Dawn at my travel agent took care of everything! They were on the phone weekly with royal Caribbean trying to get our refund. If we didn't use them, I'd still be on hold with royal Caribbean read more

Spoke with Dawn just a little while ago on the phone, was so beyond helpful with answering questions and offering suggestions to a new traveler! Excited to go in and meet with her and hear her other options and recommendations. Would definitely recommend if you're newer to travel agencies/traveling (or if you're not), looking for good customer service and knowledgeable insight! read more

I have always done my travel arrangements on my own and thought I was pretty good at getting a good deal. This travel agency knocked another $300 off our international flights!! I will NEVER book international on my own again! And Laura contacted us when our flights started getting cancelled due to Covid-19 and took care of getting us a refund on non-refundable tickets. Yes, SHE contacted US! Highly, highly recommend this small, friendly agency. read more

Thank you to Dawn & Linda for an incredible Puerta Vallarta, Mexico vacation! They both worked so hard to help us plan a one week vacation for our family of 5 within our budget and time frame. Our place had everything we could have ever needed and we couldn't be happier with everything! Dawn & Linda were pleasant, accommodating, informative, kind, patient, understanding, communicative, timely, just fantastic to work with. Thanks for all your hard work in helping us create another fun and memorable family vacation! I highly recommend My Travel Agent :-) read more

Had a poor experience with Linda K. Wanted to book another trip but she didn't put much energy into it or follow up. Heard from her once. I need someone that's going to be a sales person. Will take my money elsewhere. read more

Once again I called my Travel Agent and worked with Dawn. It is truly refreshing to see someone really go that extra mile. I am glad there is some out there like her and her staff. This time looking for a trip to New Orleans. read more

I have just visited for the first time "My Travel Agent" in Naperville. What a marvelous enterprise. I too was treated to the personable and knowledgeable Dawn! Her obvious expertise was a joy to observe and receive. She patiently and thoroughly walked me and my fiance' through a plethora of options for an upcoming honeymoon. I felt like we were in the presence of a master at work. I learned so much about travel and various European destinations during our relatively short appointment. She reviewed several possible options from cruises to tours to individually arranged trips. Because of her suggestions we now have a clearer idea of what decisions we need to make before embarking on our honeymoon What a great find. To say I recommend this family operated agency is a major understatement. I am very grateful to live close enough to "My Travel" so as to allow me multiple visits in the years to come. Yep Dawn and company (including an obvious wise and knowing mother) is indeed "As good as it gets!" read more

Because of my father passing away and the family trying to put a vacation together before the end of summer to take the minds off, we threw our requests upon Dawn to see if she could put together a whole Hawaiian vacation together for 6 of us with only a handful of weeks to work with. Although I could feel the sense of stress with my request, ha, she was able to get to the grind and work out what was a fantastic vacation for us and much needed time together as a family. Because of the short notice there were a lot of questions she had for us that we did not have the answers for offhand. This made the timeframe more condensed as we had to keep convening to make sure dates and itineraries worked for everyone. There were changes that were also made which complicated it even further. Thankfully, Dawn stayed diligent with the representatives and made things happen for us as we needed them, while also trying to find us the best prices. I really liked and appreciated her "get it done, no nonsense" interactions with the companies as that's the kind of person you want working for you in those situations. There were even times where she was staying late at work to help get things done, and she also was working into the hours of the late night one evening doing the same. I would definitely recommend Dawn to help you with your vacation. She has also been a lot of places where she can share her own insight as to what you may want to do or go on your trip. I plan on using her again for trips to come. Thanks! read more

I've had 3 great experiences using this travel agency! The first 2 were set up by Dawn(Punta Cana, and Hawaii). Both trips went off without a hitch, and were everything we wanted! This 3rd trip was to Vietnam, and a little more difficult. Audrey helped me because she had been to Vietnam. I was meeting my son there and he wanted us to do a lot on our own. Audrey set us up with a company called SITA that managed to plan the perfect trip for me and my son with Audrey's help(we had a lot of phone calls back and forth). Once again, everything went as planned, and even though I was so nervous, it turned out to be the trip of a lifetime! All of our hotels were beautiful and in great locations! We had a personal guide and personal driver that took us to our scheduled outings. I will surely use My Travel Agent in the future, and would also use SITA(through My Travel Agent) for future travels outside of the United States! read more

I have never used a travel agent before, but as I haven't traveled to Mexico or stayed at an all inclusive, I thought utilizing a travel agent would help with the planning. Unfortunately, I was wrong. They didn't do anything wrong, but they didn't really do anything. I got zero communication unless I initiated it. I emailed to check on price changes. I emailed to ask for information on our transportation to the resort. I emailed to ask if there were any new airport procedures as we were traveling a few days post the Belgium attacks. I asked for help making dining reservations, which was met with "make them when you get there". I read on my resorts TripAdvisor page that they are made a month in advance via email, so I did that myself directly with the hotel. I also researched and booked my own excursion, as I wasn't given any information on those when I asked. Perhaps I had the wrong idea of the services provided by a travel agent, but I thought I would get some sort of service. read more