1. Alpha House

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Taft, CA

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5 years ago

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Neptune Society - Lobby - Neptune - Santa Barbara, CA

Neptune Society

(42 reviews)

I don't think anyone works there. The people who were there a couple years ago were helpful. Maybe…read morethey're closing. It's confusing because you don't talk to people who with there. My mom is passing away and she preplanned with them.

Be very careful in dealing with the Santa Barbara office, in our experience, they're not entirely…read morehonest and ethical. I used them for both parents, and they did a fine job with death certificates and cremains, but seriously overcharged us for the burials at sea and refused to make it right. I initially chose "simple scatterings" (no family present) for my parents as they were unable to speak for themselves (mom had already passed and dad was in memory care). I later found a document stating that their final wishes were to be scattered at sea with immediate family present. I contacted Neptune Society to upgrade their packages, fully expecting there'd rightly be an upcharge. I was initially told that under no circumstances could changes be made. Eventually, after seeing proof of their wishes in writing and consulting Legal, they relented. But instead of charging us the difference between the old and new packages, they insisted we pay for ALL FOUR packages. This immediately struck us as unethical, so we pushed back, but they were insistent, and wouldn't move forward with the death certificate or cremation until we signed. Also, they tried to place the blame on the boat company, saying they're the ones who set the costs, but when I got the receipt from the boat company, I saw they only charged Neptune Society $735 for the burials, while Neptune Society charged us $2788. So, first we were cheated, then lied to. There were other, smaller issues too, which I won't go into as I want to keep this relatively short. Basically, I just want people to know they made a very difficult time much more stressful, and made us feel we couldn't trust the people in whose hands we'd placed our parents care, and that's the exact opposite of what they promise.

Alpha House - nonprofit - Updated October 2026

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