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Erickson & Brown Funeral Home

4.2 (5 reviews)
Open • Open 24 hours

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Delano Mortuary

Delano Mortuary

(4 reviews)

They started are well but the day of the funeral, hardly anything was right. The folder as they…read morecall them were not what was discussed. We paid for the whole stationary package and there were no prayer cards anywhere. I've asked around and no one received them. The thank you notes have printing all over them and a huge advertisement for the funeral home on them. The table at the cemetery for my fathers ashes looked like a Costco children's table. I'm grateful a friend and small blanket to cover the table to make it look nice. The were was no direction from the funeral home before hand so everything was rushed the day of even though I emailed John a week in advance to go over the way the day would play out. Every time someone from the funeral home got on the microphone they reminded our guests what funeral home they were from. My whole family has gone through this funeral home in the past, before it was sold to this new company. It's sad to see the way they are running it now.

John and the whole Delano Mortuary has been so accommodating to me and my family during a difficult…read moretime. We laid my grandmother on July 7, 2020. Any request we made were accommodated without any questions asked. John and the staff has been very respectful and professionals. When we had questions, they would answer the question or find another person to answer. When we asked for something to be done whether in the a small detail to a larger, they did it. It was nice to feel welcome in Delano Mortuary during this difficult time. We asked for a live stream so that family from Germany, Philippines, Indiana and Fairfield could see the funeral. John did it. We asked for our playlist to be played instead of instrumental, Delano Mortuary did it. We asked for the casket to be lifted so we could go under, Delano Mortuary did it. I am very impress with the professionalism and respect that Delano Mortuary showed my family during this grieving time.

Wood Family Funeral Service

Wood Family Funeral Service

(7 reviews)

The older blonde women who works here is extremely rude. She comes across condescending and with a…read moretone like she cares as if she's trying to explain something a 3 years old. Her demeanor is " kindly" sarcastic. Like I said she uses her soft tone to get away with how rude she is. That way no one can hear her yelling at you. After a really rough day my siblings and I just broke ...we sobbed and I mean cmon we just lost someone and were told by this "Karen" that we were to loud and needed to tone it down.... Excuse me who tells someone this?!?! How can this employee get away with being this rude. I didn't know there was a way to control grief. Go somewhere else that will be more compassionate and understanding for your rough day. Not tell you your grieving to hard.

I tried for 3 weeks to get a pay off on pre-needs account. I left messages for Marta and never…read morereceive a response from her. Finally I called on Monday December 29, 2025 and asked for pay off and she said she would call and get that for me. I asked for the number and she said she would have to look it up and get back to me in 2 days. Once again no returned phone call. I called on Friday January 2, 2026 and asked for pay off again and explained I have called many times to get the pay off. Once again she said she would have to call or e-mail National Guardian. I asked her for the number and she said she would have to look it up. This time I said ok I'll wait. I called National Guardian myself and within 5 minutes I got a pay off balance and paid account off in full. Marta is very rude when pushed into doing her job. She hung up me when I pushed back.

Erickson & Brown Funeral Home - funeralservices - Updated May 2026

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