All I can say is "WOW"! I was in the store two times today to get help with my technical trauma due…read moreto old age! They should be voted the best customer service in Cookeville! The guys that helped me were awesome and solved my problem in just a few minutes! And their prices are more than reasonable!

They are amazing and thorough and explain everything very well. It is obvious they want to help as…read moremuch as they can. (Thank you Devon for saving my life during finals season.)

Cookeville Computers gives you the perfect combination of the right price and outstanding service…read more Their owner, Dustin, cares about his customers and does everything he can to treat them right. Make sure you check them out!

I took my desktop tower into Caliber to determine why it was not turning on after a move to a new…read moreapartment. I am grateful I chose Caliber Computer not only for their excellent communication skills, professional attitude, and technical knowledge, but their outstanding dedication. It did not matter which employee was working during my diagnosis, I received an overview of the progress being made which never contradicted previous reports or caused me to question their organization, an impressive feat for a company which had to have my computer a total of 3 months for reasons unrelated to Caliber Computer's performance. Not only did Caliber correctly diagnose my computer twice despite misleading information provided by one of my computer part's manufacturer, but they were true to their word and never charged me a dime for the diagnostics despite the labor it took to finally resolve the issue. I would recommend Caliber Computer for all electronics-related work, as my mother was impressed when Caliber Computers installed her router a week later. Thank you for being an outstanding company that I can utilize with upmost confidence.

Electronic Express in Cookeville is a complete dumpster fire and a stain on Tennessee businesses…read more We dropped $12,000 on appliances, fooled by their fake reviews and the pathetic myth that a Tennessee-owned company gives a damn about customer service. Total scam! They butchered the installation, spitting on every promise they made and leaving us stranded. They shoved damaged appliances full of dents and scratches down our throats, banking on us being too stupid to notice their junk. An assistant manager spewed lies about fixing it, only for them to call the next day and demand more money for installation we already paid for upfront. To top it off, we spoke to a manager at the Nashville location who was outright rude, treating us like garbage for daring to complain. Their customer service is a disgusting sham--dishonest, useless, and infuriatingly arrogant. Avoid this pitiful excuse for a store unless you love being scammed and disrespected. By the way, Ethan was a pleasure to work with and tried to help - but the others in the store was a waste of time and effort. I noticed that the owner responds to these reviews but offers nothing to address issues in his response. Only saying things like "it's unfortunate" or "we hope to do better to regain your trust". My plan is if we don't resolve this issue in the next few days, I'm going to load $12k worth of high end appliance on my trailer, haul them to the Cookeville store and camp out in their parking lot with a huge banner saying how I was scammed and sell my appliance in the parking lot for penny's on the dollar. It has absolutely nothing to do with the cost it's all about principal.

Do not do business with them because it's like pulling teeth. They will tell you what you want to…read morehear. Poor business practices. Poor customer service resolution.

My fiancee went into the Cookeville Staples store to look at office chairs. She resides in…read moreCookeville. The gentlemen in the store was kind enough to assemble a returned open box chair so she could make a more informed decision. She called me later on to say she thinks she would like this chair. She said they had another one in a sealed box. Living an hour away in the Nashville area. I call the store to see if I can purchase it over the phone and have her son come by with his pickup truck to grab it and I'm told I have to purchase it online and list her son as the person picking it up. So, this is what I do. Her son arrives an hour or so later to pick it up, shows the electronic online receipt, and is told he can't have the chair because I didn't purchase it in the store. We'll have to wait until they ship one to the store. Even though there is one sitting there in a box. Poor customer service? We all think so. But, I let the corporate office in Framlingham, MA make that decision once I inform them on Monday.

When a customer calls to inquire about laminating services, the associate should inform the…read morecustomer that they will not provide any services like laminating in the last hour of business instead of saying that they can laminate and that they are open until 6pm. I drove 45 minutes, arrived around 5:20 and was refused laminating services and was told to come back tomorrow- i highly doubt that anyone would drive 45 minutes back to that store because of the service. On your website- you should notate that services end an hour before store closes and associates should tell people when the call about specific services. Waste of Time Sent from my iPhone

Everyone was nice and I was in and out in 15 minutes with a new phone. Kim was a huge help and so…read morenice.

Buyers beware; Decided to switch carriers because the price increases every month without any new…read moreservices or add ons, just for them to keep billing me without even being a customer anymore.... if i could rate then negative stars i would!! they don't care about their customers only making that dollar any sly way they can.