Dr Shah has 0 punctuality skills. I sat in the room for almost an hour waiting to be seen, with no…read morecommunication about running late. I left without care and requested a refund. the only doctor worth seeing in this establishment is Patel.

I called this morning as my husband is a patient with Dr. Fletcher. My son had just returned from…read morecollege and is having a few challenges. I figured they weren't taking new patients and just wanted to find out if they had a system, waiting list or recommendations for patients looking to land with them. The person who answered was not just rude but aggressively dismissive as if I interrupted her day and disturbed her and 7:35am in the morning m. I called early so that I'd have a bit of time to ask the questions. I know Dr. Fletcher to be a GREAT doctor however office staff commands the office experience before you ever get to the doc!! Thank you but no thank you!! I truly was hopeful as a healthcare professional who also sees patients daily. I am appalled and hurt.

I am in the market for a primary care physician. Several people recommended a doctor with…read moreBayhealth primary care west. I called and asked if the physiciam recommended to me was accepting new patients and was told yes. After taking down all my insurance information, etc. I was told the earliest appointment available was NINE MONTHS FROM NOW!! Clearly this was a waste of my time. Why would I be told the doctor was accepting new patients, but that I couldn't see them for at least nine months? This'll is not the first bad experience I've had with Bayhealth regarding unacceptable appointment wait times. My recommendation is to avoid this provider as it seems to be very poorly managed, even if the doctors are great. What good is having great doctors if you can't get an appointment to see them?

The previous review was spot on. Dover West is unprofessional to say the least. The doctors come…read moreand go and those who haven't left yet may be a blessing to somebody but are surely stressed with the revolving door of doctors! The office procedure should, but apparently does not have an "on call" procedure. This pushes appointments 6-9 months out. It's only going to get worse with new housing popping up in this area. Top management needs to do better for patient care!

Dr. Horn and the practitioners are great. They always listen, and their advise and decisions are…read morealways helpful. No problems getting an appointment. I recommend them very highly .

I have trusted Southside Family Practice, specifically with Dr. Horn, with not only my but my…read morechildren's and now my grandchildren's health care for over 20 years and have ALWAYS received outstanding care! The staff is caring and attentive and Dr. Horn takes time to listen and address our needs. His primary focus is always what is best for us medically not what is best for the insurance company and he has fought for us more than once to ensure that we receive the best care possible.

Spent six years with this practice. only time they would do anything is if I came in as a jerk and…read moreforce them to do something. case in point colonoscopy, had to be forceful to get a exam and appointment for colonoscopy. But once eve ran around the office letting everyone know she going give me a rectal exam( very unprofessional & where's dr. Patient confidentially?, I had one done and yes glad I DID NOT LISTEN TO DR. & waited 2 more years( be dead waiting for what the dr think is right.)other issues you have to go there 3 times for same issue before they take it seriously. Then medications they prescribes YOU NEED TO READ MANUFACTURERS RECOMMENDATIONS, case in point eve prescribing 2 a day one in morning and one in evening when really your supposed to take 2 in the morning and 2 in the evening. So I finally had my fill with this practice and send a letter in the portal that we always communicate through, stating I had enough with the lack of unprofessionalism this practice and I'll be finding a new dr. This weekend. Once again eve shows how out of touch with her patients & sends a certified letter that I'm guessing states she's not going be my de anymore. SAD IT TOOK EVE 6 YEARS TO FINALLY BE ON THE SAME PAGE. Now they sent me a $10 charge for a certified letter that's saying the same thing as I sent them in their own portal!! Remember your health is your responsability, and never put it in an other persons hands cause they are here for the money not you!! I could go on on how they screw up prescriptions, X-rays on wrong shoulder, etc., if you thinking about this practice look further then here. Unless you want to be your own dr. But paying them. Really this practice was only good at writing prescriptions but then they can't get them to correct pharmacy or prescribes the correct dosage. I'm just getting old and putup with this crappy service way too long. My health gotten worse going to this practice but my prescription load had quadrupl. When I started going to this practice I told my PA about my heartburn and that I'm a soda whore. Hear reply is here's a prescription for heartburn medicine. Nothing on trying to fix the problem such as stop your intake of high fructose corn syrup. once again your responsibility is finding a good Dr. and this isn't the place to search for one.

Poorly run front desk area. Also, Dr Sweeney has no compassion at all and rushes you to through…read moreyour appointment. Worst Doc I have ever had!!!!!!

Dr. Parise is great and I appreciate his expertise unfortunately bayhealth is lacking in customer…read moreservice abilities. I have called numerous times on different days of the week and at various times yet have not able to contact bayhealth to make an appoint or request information. If I want an answer I have to drive to the office and directly speak with staff otherwise they are "too busy" to respond.

From the owner: At Bayhealth Primary Care, Dover, East our primary care physicians provide high-quality,…read morecomprehensive health care services to your entire family. Trained in all areas of medicine, we are equipped to care for you and your loved ones - no matter how simple or complex the condition. Our family physicians provide complete care for patients, from birth through adulthood. We consider it a privilege to make personal relationships with patients, which is the basis for an ongoing dialogue focused on preventing disease and embracing the principles of good health.

I had my yearly physical scheduled for end of the month but noticed some concerning nodes I wanted…read morelooked at. I had an appt today at 10:45 am and when I arrived the MA called me back and proceeded to tell me that Dr. Pearson refused to see me because I had been discharged from the practice a year ago. I informed her that I didn't know why and was never informed. she stated it was for "rude behavior" but she really didn't know what that referred to, only that when she asked the doctor if he would see me, he said no. He didn't even come in the room to talk to me about the situation that I have no idea to which they are referring to.... every single time I've been in for my yearly physical I have been offered a job in the office. I've never been rude to the physician or staff. I'm very disappointed and find this to be extremely unprofessional, as I also work in the medical field.

Walk-in at first was fine, but I st a red using them as a primary care and my first appointed was…read morecanceled the same day and rescheduled. Second appointment they did labs and when the labs came back showing an infection and I called, they told me there was no infection. I ended up in the ER with an infection that required treatment. Today was my follow up appointment and they canceled it 2 hours prior to the appointment. Horrible and negligent care.