Never even got the chance to schedule an appointment with the doctor. So my review is based solely…read moreon the experience my husband and I had with the receptionist staff. Overview, my husband suffers from gastrointestinal issues and has a doctor's appointment set up but wanted to see if he could get one sooner with another doctor. He called them up while I was sitting there with him and explained his situation. Receptionist told him he would have to fill out paperwork first and then the doctor reviews it to see if he wants to treat him. No biggie, a lot of offices in my area do it. When my husband asked how long she thought it would take for him to review the application and get back to him (since he's in a lot of pain right now), she rudely suggested we find somewhere else to go and hung up on him. Never in my life have I dealt with a doctor's office like this. I decided to call them back and see what her problem was. She said my husband was belligerent and raising his voice to her, which was a bold-faced lie. I was sitting with my husband when he called and he never got nasty or raised his voice to her. So not only did she lie right to me, she also treated me with the same disrespect as I hear her talking about my husband and I to someone else in the room. I asked her if she treats all the patients like this or just the new ones that want to go to their facility. She laughed about it. Clearly unprofessional and never taught any communication skills in her life. No sympathy shown about her actions towards my husband who was in excruciating pain. This doctor is probably great, but we'll never know because of the rude, unprofessional, unqualified staff. I would give zero stars if I could. I would NOT RECOMMEND TO ANYONE, unless being belittled by a snobby receptionist is your thing.

I am in the market for a primary care physician. Several people recommended a doctor with…read moreBayhealth primary care west. I called and asked if the physiciam recommended to me was accepting new patients and was told yes. After taking down all my insurance information, etc. I was told the earliest appointment available was NINE MONTHS FROM NOW!! Clearly this was a waste of my time. Why would I be told the doctor was accepting new patients, but that I couldn't see them for at least nine months? This'll is not the first bad experience I've had with Bayhealth regarding unacceptable appointment wait times. My recommendation is to avoid this provider as it seems to be very poorly managed, even if the doctors are great. What good is having great doctors if you can't get an appointment to see them?

The previous review was spot on. Dover West is unprofessional to say the least. The doctors come…read moreand go and those who haven't left yet may be a blessing to somebody but are surely stressed with the revolving door of doctors! The office procedure should, but apparently does not have an "on call" procedure. This pushes appointments 6-9 months out. It's only going to get worse with new housing popping up in this area. Top management needs to do better for patient care!