I've never been denied medical coverage before now. After waking up one morning with my knee…read morethrobbing in pain and pitting with edema, tender to the touch and nearly intolerable when bearing weight. I decide to go to a walk-in clinic, for an x-Ray. With a negative result and no diagnosis, I was referred to Delaware Orthopedists and Sports Medicine, located nearby and was told that they too are a convenient walk in clinic, specific for orthopedic injuries. Sounded perfect. The doctor gave me a referral slip and even a photo copy explaining the daily hours that Delaware Orthopedists and Sports Medicine was open, specifically for walk-ins (no appointment necessary.) Being after hours, I decided to bear the pain and go the next day. When I got there, the waiting room was empty, so I figure "Great, no wait" but instead I was greeted by the office manager, who took her frustration out on me, explaining very little but making it clear that since I chose to go to the general walk-in clinic first, that my "emergent condition" has been addressed and therefore "no longer qualified" to be seen as a walk in, in their office and that I would have to make an appointment. With an attitude, she then informs me that the photo copy I was given was no longer correct and that there wasn't even a doctor there who could see me anyway and that I should not have been given the paper in the first place. The manager phoned a doctor who then advised me to now go to the ER instead. Due to out of state insurance and financial reasons, this was not an option so, I waited another day and called their office back to request an appointment, with any of their Orthopedists. Two messages and hours later, I received a call back informing me that I will not be able to make an appointment with any of the Orthopedists, in their office. When I asked why that was, I got the same denial but no explanation. I tried explaining the story again regarding the inability of the first doctor to diagnose me and the referral to them, me being told I would have to make an appointment and the reasoning why I decided to try and make that appointment instead of going to the ER. After all that, I was told regardless, that I will not be seen by anyone in their office. Completely dumbfounded, I couldn't let this not be known and I wouldn't recommend anyone going here. What is the point of a walk-in Orthopedic clinic if they falsely advertise their hours and their mission to "provide immediate care for the treatment of new non-emergent orthopedic injuries" if they just deny new patients, who walk-in, with a new non-emergent orthopedic injury? Emergent or not, find anywhere else to be treated. They are bound to treat you better than this. Heck, anywhere else may actually treat you.

Throughout every visit, the office experience was consistently supportive and transparent. Everyone…read moreat ATI functions as a cohesive unit. ATI staff assesses your needs and adjusts your therapy to suit your individual needs. I was always encouraged during my treatment but never unduly pushed. The tools I acquired while receiving therapy will provide lifelong benefits. I would definitely return and highly recommend ATI.

My experience with ATI at 285 Beiser Blvd in Dover, DE was awesome. They have a great staff…read more However, my experience at the ATI on S. Governors Ave wasn't so pleasant. The lead supervisor there wasn't as courteous nor as half professional toward me as I thought she would be. I would not recommend South Dover's ATI to anyone nowadays.

Rehabilitation from surgery in progress total knee replacement great staff clean facility.read more

Premier PT in Dover is a life saver. I was treated with respect and dignity. The team worked hard…read moreto build my strength and confidence. They have Flexible hours, positive atmosphere, and the drive to keep trying. I truly believe that I healed as well as I did because of the Dedication this office gave. Thank you for all of your help and support!