I called this office around October 2014 to make an appointment for a physical as I recently relocated to the area and my boyfriend had used this office for years.
First they wouldn't allow me to even make an appointment until I filled out a mess of paperwork so they could obtain my prior medical records. Totally unnecessary, but whatever. I complied. They don't accept email so I had to physically drop it off - a hassle when working M-F and they aren't open on weekends. It took months for them to obtain my records and no one kept me updated on the status, I had to keep calling. This really should have been my first clue how disorganized and terrible the staff is.
When they finally got my prior records from my other provider, I was told they had appointments available, but for a physical I would need to wait until January of 2015. This caused me to go into a new year which reset my health insurance deductible of $350. Still, I set the appointment and waited.
I finally went in and the doctor was great. That is the only reason for the one star. She took her time, was friendly, and seemed like she cared. The rest of the nightmare begins with billing. The office sent paperwork to Labcorp with the incorrect diagnosis codes, which caused me to receive a $400 bill for what was otherwise 100% covered. When I called the doctors office, I spoke with someone named Holly who tried to convince me that my health insurance company was wrong and basically almost refused to resubmit the claim properly. After 20 minutes of arguing, she finally agreed and I was told to bring in the information - again - another trip and time off work for their mistake.
When I did bring the information in as requested, they said I brought in the insurance claim form and they needed the lab corp bill, which was never explained to me. So I had to wait and make yet another trip in!!!!
No longer trusting the competency of the staff, after a couple weeks I contacted lab corp, who told me that the doctors office had called in with the correct code and labcorp added it to the claim and resubmitted the claim. However, when Lab Corp told the doctors office that they had to submit the request in writing to delete the incorrect code, no one ever did. So lap corp resubmitted the claim with the correct and incorrect code.
The doctor was great, but my experience with the staff was terrible. As is their policy of requiring prior medical records. I doubt I will ever return and I can't imagine how they keep customers unless my experience was unique. Judging from the other reviews on here though, I doubt it. It must be there are few doctors around here so you can get away with being terrible. read more
