My apologies for the length of this review, but I am extremely disappointed with Reynolds Limousine…read moreService. I contacted Billy Reynolds on February 18 to reserve a stretch limousine for a 60th birthday celebration. We spoke, he shared photos of his black and white limousine, and I felt comfortable. I provided all necessary details, clearly stating that I only needed pickup and drop-off service. I also let Billy know I needed to confirm with my friend Shelly, who was helping plan the event, and then would follow back up with him. Before confirming with Shelly, I drove a distance on February 21 to the Reynolds Limousine location to see the vehicles, and although I wasn't impressed, we decided to move forward. On Monday, February 23rd, I spoke with Billy again and included Shelly in the call. I asked about the white stretch limousine since I didn't see it on the lot, and he explained it was in the garage. That answer was acceptable. He then asked us to text the pickup and drop-off addresses, email, and contact numbers, which we did. In the text exchange, he asked how long we would need the vehicle. I reiterated that it was only for pickup and drop-off. After that, nothing. No acknowledgment. No follow-up. Silence. On Wednesday, February 25th, I reached out again to ask if the contract had been sent. Still no response. No courtesy. No professionalism. At that point, I felt completely ignored. Concerned, I asked Shelly to contact him. Surprisingly, he responded to her within three minutes. In that exchange, he stated that he does not rent for less than three hours. That policy should have been communicated upfront. Transparency takes seconds. Instead, I was left without any response at all, which felt dismissive and disrespectful. I also reviewed the company's website and found no clear disclaimer about a three-hour minimum unless it is buried somewhere. If this is a firm policy, it should be clearly stated so customers can make informed decisions and not waste their time. Professionalism and respect matter. Clear communication builds trust. Unfortunately, the lack of response, inconsistent communication, and absence of accountability have left me extremely disappointed. I cannot recommend a service that treats potential customers as an afterthought.

I have been using Billy Reynolds / Reynolds Limo at least twice a week nearly every week for the…read morepast several years and have never had a bad experience. His drivers are great, they are on time and professional and booking and billing is easy. 5 out of 5 stars. Bob Mac

Must book for any party/occasion you have and need transportation for! A group of us 10 girls had…read morethe Mercedes Sprinter for a day at two wineries in the Lake Norman area and it couldn't have been better. The bus was clean and extremely modern (easy Bluetooth system). The ride was super easy (shoutout to our driver Monty). Not to mention we had a lost item situation where they went above and beyond to return it to us. You won't be disappointed!

Great service. Great pricing. Loved our driver he did a wonderful job on our girls night out on the…read moretown. The owner was very pleasant and easy to work with. Will def use again.

The service kicked off a great Vegas experience. This was our first experience using an exec…read moretransport service. Will do again.

Initially I had learned of Ace of Spades as I had been picked up by them (in a new, large, black…read moreexecutive SUV) via rideshare service. They'd given me their card which I'm glad I had saved. I asked them to do a courier service job for me which went smoothly, they were in constant communication and were timely/efficient. I'd definitely use them again.

Donald was an amazing driver. He was on time. His van was brand new and had plenty of space for…read moreseven of us and all of our luggage, when we returned to Charlotte we were stuck on the runway for an hour and a half. Donald waited for us with no problem. I would not use another shuttle service, in this area, other than Donald and midnight express.

My driver Donnie was amazing! He went out of his way to pick us up and get us home when we couldnt…read morefind an Uber or a Lyft in the area. He's friendly and affordable. We were lucky we found him that late at night. If you need a driver in the area, he's definitely the guy to call.

The owner Dwayne picked us up at our motel and took us to enterprise car rental…read moreClean vehicle Very reasonable. would definitely use again if in the area.

Great service! Dewayne is always on time and very polite! Was very happy with Huntersville Cab!read more

Super fast response time, but as most of the companies here in Charlotte, no limos. My friends have…read moreused them before for transportation, airport runs, etc. and never had a problem.

We live in Winston-Salem and needed Round Trip to CLT airport and home. This service was GREAT…read more Friendly and helpful driver; immaculate car (Escalade); regular communication to make sure our connections were accurate--I highly recommend this service!!!

Very Reliable service. Nice conversation. Picked me up earlier. Called and confirmed pick up…read more Brand new car and a very safe driver.

Very good fast and reliable service. Polite and on time!!!! You can set up the time for pickup…read moreahead of time. If food shopping they will load and unload for you