Once again, a bit generous with the 5 stars, but a solid 4 stars plus. To keep it simple,…read more 1) workmanship - outstanding 5 star. This is why it is my 3rd visit to Kenwood autobody over the years. 2. Initial estimate and related. 2 star. Here is where things failed. I received an initial paper estimate for approximately $2,100. Fine, no issue. I proceeded with dropping the car off a week or so later because I knew of their no more than 10% overestimate policy (plus if they find additional damage once work begins). Again, no issue as I was comfortable doing the work at that price point. 3. Received one, and only one follow up call, stating they found a broken bracket that needed replacing. Approximately $80. Again, no issue, approved. 4. Was told they would pre-order the replacement bumper ahead of time and paint it to make the repair complete sooner. Fine by me. This was not done as I did not pre-pay for the bumper. I suppose it makes sense that I should have known that but, I was never asked to pre-pay for the part and so did not. An annoyance, but not a big deal. 5. Car is ready and the estimate writer calls me and tells me the final bill is approximately 50% over the estimate. What???? The "explanation" is that the initial estimate did not include recalibrating the sensors and that the system auto added it later. Absolutely unacceptable. I would never have approved the repair (and just would have lived with a cracked bumper) had the initial estimate been correct. The estimate writer insisted there was nothing she could do about her/their error. 6. Here is where it gets good again. Went in and spoke to the on-site manager, Clint. This went well. He acknowledged both their errors (incorrect estimate and no follow up call to inform me) and their over estimate policy. Bottom line, they did not charge me at all for their mistakes. Summary Actual work - superior. I will absolutely use them again should the need arise. Value - Their work is not cheap. But you get what you pay for and in my view, their work is worth every penny. Mistakes happen. It is how you address them that matters. Ultimate resolution, perfect. And why the review is still 5 star. Suggestion. The estimate writer was a nice young lady, and I fully support this as a learning experience for her. I hope it is treated as such. However, when your business (you) makes a mistake, own it. Do not try to make your mistake your customer's problem. Thank you and have a nice day.

I'm very happy with my experience at Kenwood Auto Body. I was dealing with a dented car and was…read morecompletely unfamiliar with the insurance claim process. Terrence did a great job walking me through everything and guided me on how to talk to the claims adjuster to resolve a few issues that came up. I highly recommend his services to anyone looking for a great auto body shop. The work was for only the lift gate, so please do not look at the bumper as part of his completed work.

I needed a door window replaced. I called and they come out that day. The technician installed it…read morein about 45 minutes. I noticed the window wasn't adjusted correctly. I called them the next day and they came out and adjusted it in about 15 minutes. While they didn't get it right the first time they corrected the mistake quickly with no hassle. The office personnel and technician were friendly and professional. I would definitely go back.

They do excellent body work. Although I perceive their prices as somewhat high, I have had work…read moredone by them multiple times, & will do so in the future.

Richard and Tony were very nice. The estimate was accurate. The repairs look great and the parts…read morearrived quickly. I am very happy with them!

I just got my car back from this fabulous shop!! Marlon did a tremendous job!!! He was honest and…read moretold me where not to use after market parts like light bulbs and gas cap. He made several repairs and identified one that had just started happening and will keep me safe. I had him do all the repairs I had identified Ns the ones he did too. No have been looking for an honest, fair and great mechanic for many years now and he is my go to now for everything and will refer him to anyone who needs, wants or stand behind me in a line looking for one. Thank you to Marlon and to all your team. I look forward to having your work on all my cars from this point on!! Thanks for the great work, the great price and you honestly and integrity!!

My experience has been very disappointing due to the lack of communication. I called twice and even…read morestopped by the shop once, yet no one has followed up with me. Marlon, the owner, told me on Monday, "I'm having my lunch right now. I'll call you after I finish." Unfortunately, that call never came. As of today, Thursday, July 2, 2026, I still have not heard from anyone. In all my years of dealing with small, independently owned businesses, I've never experienced this level of non-responsiveness. Whether intentional or not, the message being sent is that my business isn't valued or that the shop already has all the customers it needs. When a business repeatedly fails to return calls or follow through on its promises, it tells potential customers to look elsewhere for their auto repair needs.

From the start I was impressed with everything! Scheduling was more than accommodating and the team…read morecame days after the initial call. The staff were perfect! The owner even was able to get me the better quality glass for the same price as I was quoted from "Safe Light". I could not be more impressed! They also replaced my mother's van's windshield at the same time! We are grateful and will use them without hesitation! Thank you!

I don't know what happened with the other review, but here's my 2 cents:…read more I was getting my car washed at the Flagship behind Montrose Crossing in Rockville. After the wash, i was surprised to see someone else besides the normal "towel-lers" helping to dry my car. It was Shawn who pointed out a small crack on the driver's side of my windshield. I remember the day it happened. A @#$@#$% truck on the ICC passed me (where were the darn cops then? ahhh...catching other speeders, I guess?) and I saw the stone literally come up and WHACK. I practically forgot about it, until Shawn pointed it out to me and said he could fix it within 15 min. He called the insurance company and passed the phone to me, all while he was getting right to work. The summary? By the time I got off the phone, he was done and I was happy. I think the reviewer before doesn't understand that it isn't meant to be a perfect fix, rather to protect the windshield crack from getting worse and expanding, thereby saving you and the insurance company from having to replace the whole windshield. Overall, Shawn was very respectful and ingenious in working out a deal with Flagship where he helps them out, and he gets to provide a service without taking any extra time out of my life to get something that you KNOW that you need to get fixed, but keep putting off...... Thanks Flagship and Shawn! HIGHLY recommended!

Nice and quick. Friendly service. Would go back again to tint my front window. 10/10…read more..............

The owner of this establishment stole money out of my vehicle's glove compartment while performing…read morethe tint.

Very friendly and efficient. And they have used tires, which I wanted because I don't drive my car…read moremuch and I wanted a cheap tire.

Had a slow leak caused by a nasty sheet metal screw (probably from the Purple Line work on Piney…read moreBranch that I drive through). Stopped into Tire Town today based on the Takoma Park Facebook group's recommendation. For $35, Ventura and Miguel had my tire patched and re-mounted within about 25 minutes of pulling into the parking lot! No issues with the TPMS afterwards either (sometimes mounters can screw that up). Don't even think twice--if you have a puncture, go to these guys. Just remember that the entrance is on Holton Ln., just before the entrance to the car wash. You can't enter from New Hampshire Ave. And bring cash, as they charge $1 for credit card payment.

We've used these guys twice now. Awesome service. Super friendly. Great communication. On time…read more Alex was amazing and my Jeep looks and smells brand new--inside and out. The other great thing is that they have everything they need right in their vans so they're able to just pull next to your car and get going. I can't wait to get my Jeep done again in a few months. Thanks again, Alex!

Very impressed with this detail service. Professional and immaculate job well done! Thank you Rauf!…read moreWill hire again for sure!