Do NOT shop here, or you will quickly see that this shop only caters about taking your money at any cost. THEY DO NOT DO REFUNDS OR EXCHANGES ON ANYTHING YOU BUY THERE., not just on fabric. Go to Sewing Sensations or My Sewing Room, for more selection, amazingly knowledgeable staff, and ofcourse, they all do refunds, or exchanges, or credits on resellable notions.
Majority of the staff at this site though, do not know what they r doing or know much about the products they sell.
The store is so tiny and crammed. Wheelchairs, walkers will have problems just walking around there.
There selection is the smallest in the city. They have fewer fabric solutions than tiny stores outside of Calgary even. The books are repetitive and no unique fabric or notions, like Sewing Sensations has. Basically you can buy majority of their fabric for cheaper at Fabricland even.
The owner is very rude, and doesn't know anything about customer service. She is more interested in taking your money, not business minded enough to know that building rapport with customers is the foundation of good business practice. Even her staff are scared of her, and don't like that she doesn't do refundsor exchanges, or credits for things that clearly can be resold if unopened and come with a receipt of a recent purchase. Which says alot about the owner and why would you want to shop in a store where u know the owner only cares about taking your money at any cost and not caring about her customer what so ever.
Don't buy stuff from this store online either, I have checked there stock online and went in store to buy it, only to realize that yet again they haven't bothered to update their website. This is an ongoing and consistent problem. So don't trust their online stock.
There are so many good quilt shops in as and around the city that care more about you as a person, and supporting your hobby instead of saying whatever they need to say to get you to spend as much money as they can get out of you.
All in all, why would anyone shop here, if every aspect of their shop is below subpart.
When the owner would not do a refund,or credit, or exchange for me to return unopened pins with a receipt, she said," we all live and learn" That I agree. I as a customer have " lived, through my experiences at this store, and I have learnt the information above. Which I share with you, so she doesn't take your money and say this statement to you too. read more