Doctor Roytman is an exceptional urologist, with excellent skills and bedside manner. Not only do I consider Doctor Roytman the best urologist, my male friends and relatives consider him the best. Sincerely Dan Sparks read more

I was referred to Aloha Urology by my PCP to look into a somewhat urgent medical issue. After a week went by with no response, I contacted my PCP who gave me their number and also said it might take up to two weeks for them to contact me. I thought that was kind of a long stretch, but ok, maybe they really ARE that busy? I waited another 12 days and finally called them to ask where in the process they were with my referral. The guy who answered said that it was a good sign that he found me in their system, but then he said that the referral was DOA because they don't accept my primary insurance and even though they take my secondary insurance, they wouldn't go that route. He then literally told me, "Good luck finding another provider." I was like, WTF? You left me hanging for almost three weeks, when you KNEW from the start that you wouldn't schedule me, but you couldn't bother to phone me to let me know that was the case? Yeah, the other one and two-star reviewers are absolutely right about how poorly this clinic treats people. I'm going to chalk this up as a bullet dodged. I would strongly advise others to look elsewhere, as well. read more

Dr.Roytman is an excellent physician. Caring. Knowledgeable. Staff is warm, well-trained, helpful, empathetic. read more

Dr Patrick Curtis gives very explanations he is very nice and understanding he doesn't scare his patients

2 days before my appt (which was booked 10 mos prior), they called me and said they are cancelling my appt because Dr Roytman no longer accepts my health insurance. They would not give me a reason for his change of policy, and they would not provide me with any viable alternative urologist suggestions. read more

Very friendly doctor and staff. Dr. Roytman listened all my concerns and explained me the treatment plans. Highly recommended.

Just wanted to provide feedback for "care" my partner received in 2023 from Dr Peers. Without reliving the HORROR of our entire experience, just know it was identical to so many other 1 star reviews on yelp. If you are given a referral to Aloha Urology, do yourself a favor and please ask for a different one. After 3 or 4 appointments, it ended with ZERO help or solution from the dr. Thankfully, we continued to ask for a referral of a different urologist at a completely different practice and was finally able to get a solution! read more

I met with new Doctor, Dr Patrick Curtin bladder issues. I really like him and recommend him friend and family.

Although I was very happy for a few years to be under Dr. Sun's care-the positive things others write about him in the Yelp reviews are accurate-I was told at my last appointment a few months ago that they were cancelling all their patients on Humana. Just like that. I understand that big insurance companies can be a bureaucratic nightmare to work with, especially for smaller clinics, but as a patient I felt completely helpless, as it is not easy to find good urologists in Honolulu. I wished that Aloha Urology had made a bit more effort to keep their Humana patients. read more

First, let me just say that I would recommend Dr. Sun to anyone and everyone if they need a urologist. He was patient and took the time to educate my father on all options, whether or not they were his preferred and practiced methods or not. Vastly different, nearly 180° experience from a veteran doctor at Pali Momi Urology. Dr. Sun also has a kind and calming demeanor and made us feel at ease. The reason I took off 2 stars has nothing to do with medical treatment but front desk service. The office receptionists NEVER answer calls. Ever. I leave a voice-mail and no one calls me back. However, if they call about something, they will provide follow-up calls if you don't respond. From the Yelp reviews and website overview, this practice has recently recruited some great doctors (including Dr. Sun, a USC and Stanford alum) in 2020. What they need to do next is to hire office staff that will be more efficient in answering phones and providing call-backs within 24-48 hours. They need to understand that they literally lose business if patients can't even reach or speak with the office in a timely fashion. read more

Dr. Roytman recently performed a major procedure to relieve my severe BPH symptoms. Great news.....1 week post catheter removal, I am able to pee like a 14 year old boy. In addition, I am 95% continent. I highly recommend Aloha Urology for any of your urinary issues. They are the best! 5 stars. read more

I've been a patient of Aloha Urology for 12 years and genuinely feel that it's the most professional, patient oriented practice on the island! Staff members Wendy, Sho and Jon are prompt to answer calls and are efficient, courteous, professional and consistently go out of their way to assist the patient. Dr. Garry Peers is skilled, knowledgeable, compassionate and with excellent bed-side manners! Highly recommend Dr. Gary Peers and Aloha Urology! read more

Receptionist/Frontdesk name Cindy was too loud she is violating HIPAA privacy also short and very rude, she thinks that she owns and runs the place... I got a call driving on my way home from staff just to asked if I tooked their bathroom key! What a horrible experienced read more

I am so relieved in a sense to see that other people experienced the same horrible things as I did. Honestly, before I came here to read all the terrible things people had to say about these people, I was feeling pretty bad. Sho and Wendy had me feeling bad about my situation. DON'T ALLOW WENDY AND SHO TO MAKE YOU FEEL LIKE YOUR HEALTH CONCERNS ARE NOT VALID. Sho and Wendy are unprofessional. They act like they're doing you a favor by speaking to you. They also act like they are not allowing you into the VIP section at a club because they're soooooo busy and booked. This is your health people, It matters 100000% so I recommend you go somewhere that treats you like YOU MATTER and care about you. Wendy and Sho are the worst. Zero stars they do not respect anyone nor respect anyone's time either. read more

This practice is rude, doesn't answer phone calls and treats patients like they are doing them a great favor by seeing them. Please avoid them completely if you possibly can! I find it ironic that the name of this practice is "Aloha" Urology. Are you kidding me? What a misuse of that precious word! read more

Aloha urology seems like nobody works there. Left numerous messages to schedule an appt. My pcp sent a referral to aloha urology. I'm still waiting for someone to return my call. Most unprofessional office read more

If you're a man who wants a male urologist and don't want to have your private parts examined by a woman, be warned that just because all of the urologists here are male, on your first visit, despite the fact that you were given a 30-minute appointment with one of the male urologists, you will most likely spend most of that time with a female PA. She will review your medications, your past medical and surgical history, and the reason for your visit. She will then ask if she can examine you. DO NOT BE AFRAID TO SAY NO and, if you do, she may ask if she can be there with the urologist while he examines you. Again, do not be afraid to say no. If you wanted a woman looking at and handling your genitals, you could have found a female urologist. Do they have a male PA examining female patients's genitals? You know the answer to that. Then, when you finally get to see your urologist and he does a minimal exam of you, don't be surprised if he doesn't pay that much attention to you and then sends you on your way. I don't recommend Aloha Urology. read more

No one pick up the phone during working hours!!!! And no call back when you leave a voice message!!!! Zero star for customer service.

Their office takes a week or more to fill prescriptions. Your pharmacy will contact them multiple times and not get a response, then you will call and when you ask when the prescription will be set your answer will be when they get to it. This has been an ongoing issue for years. Doctors are great, staff is not motivated to work at all. read more

This office has terrible, impatient and rude office support. In addition, the scheduling of procedures and visits by the office is haphazard, inconsistent and explanations for the delays in scheduling just does not pass the smell test ("too many moving parts" was the excuse for not scheduling the procedure). The diagnoses, too, are inconsistent and untrustworthy insofar as the consultations with the physicians seem to come from inexperienced professionals and without much deep thought. I do not recommend this office for these and many other reasons after 4 plus years of frustratingly using two of its doctors. read more

WARNING: HORRIBLE, HORRIBLE, HORRIBLE service by Dr. Tsou's staff. Did I say that the staff's customer service is HORRIBLE?!!!!! "Tess" with Dr. Tsou is downright RUDE, CONDESCENDING, COCKY, UNCOMPASSIONATE, and really acts like she's doing you a favor by even talking to you and allowing you to be in her presence. Tess needs a vacation and then she needs to find a job where she doesn't have to have customer service skills---or basic "people" skills: ability to relate to others, active listening, patience, genuine interest, flexibility, etc. Dr. Tsou should "Google" the definition of "people skills" or "human skills" or "life skills" for Tess and educate her. Tess doesn't have time to be bothered by you--and this is a doctor's office. Tess' behavior is uncalled for. Some people see the doctor because they may not be feeling well--and then you have deal with Tess who treats you like s***! Like a previous reviewer posted---why is this place have "Aloha" in their name? -- It's blasphemous and inappropriate usage of the word. NOT recommended. Don't waste your time. If you take the chance in going here, good luck in making it through "Tess" to see Dr. Tsou. Someone needs to talk to her and make her stop sooner than later. Don't count on Dr. Tsou. So much for taking the Hippocratic Oath. Epic FAILURE. For the positive reviews, Tess must have been on vacation on the day that they went to see the doctor...or maybe they didn't have to deal w/Tess because she works for Dr. Tsou. Lucky reviewers. read more

Been trying to get a new urologist since mine retired in December of 2021. My PCP sent a referral in the beginning of the year to them and have only heard back today September 2022. And the only appt they have is for December. Last weekend I went to the ER because of a 9mm kidney stone. I had surgery to place a stint for the pain and would need surgery scheduled. I spent the week trying to get an appointment with getting the run around from the people who answered the phone. Someone named Wendy kept answering and was no help at all. Finally I get a call 11 days later to schedule a consultation with the doctor in December again. She satiated looks like a have some kidney stones and if I passed them. I told her in a nice and calm voice it's 9mm and a stint was placed in me. I asked her can I wait til December in this condition? She said she would call me back which she did and told me I can see the dr in 1 week for the consultation. I told her I needed an appt for the operation for the stone removal but she would need to call me back. I explained the dr that placed the stint was from straub and he gave me an appt for the stone removal but I was trying to get an earlier appt because of the pain and discomfort. She called me back and said it's best to keep my original appt with straub. I thought doctors were supposed to help and like any other profession assist those in need of help. If you talk to anyone at this business it's sounds just like that. A business which is too busy to care about the health and welfare of people in need. It's very upsetting to know that this type of service exist in Hawaii and with doctors that advertise they are here to help. I wouldn't refer these doctors to anyone even my enemies. Kidney stones are painful and And no fun to have. What can you do when you have no co tell how people behave. read more

Yes, totally agree with reviewers that say they can't get in touch with anyone at aloha urology. I was able to speak to someone once and they were very rude and condescending. I have tried on numerous occasions to get in tough with them again. It's impossible! They don't return calls like other reviewers have mentioned. They haven't been answering their phone, and the lastest issue with the phone is that you can't even leave a message. It's some weird message about being closed for memorial day. Well, it's not till next week and I've been trying to call for days days now only to get that message over and over. Take the word aloha out of your name because it's a disgrace to the people of Hawaii. I wonder if the doctors know what's going on in the front office. If they do, shame on them! read more

They are super unprofessional. They'll pick up the phone and hang up on you when they're "busy." I went to their office to see why. They had only 2 patients and they were "busy" chit-chatting talking about non-Urology related things. I called from the hallway to see what they would do, and not surprised, they just picked up the phone and hung up, and then kept chit-chatting amongst themselves. Mind you; I have been trying to get this Urology appointment for a year; me and my wife have been trying to conceive for 4 years. I have left voice messages and emails to their office to NO RESPONSE for weeks. The receptionists are very rude and do not have any sympathy for patients. Local female was being rude to one of the 2 patients that were in the office. Again, very unprofessional. read more

Unfriendly staff who act like you are bothering them by being there. No returned phone calls. Good luck trying to get anyone on the phone.

I was referred to Aloha Urology by my insurance. I have attempted to leave urgent messages numerous times. No call back. Sent a message to the provider and received no message or communication back. This is terrible. Someone finally answered after almost a month. I was told the front office staff was fired because they didn't return calls. After that calls were still sent to an answering machine with no call back. read more

Doctor Sun, a new member of their practice , diagnosed my problem whereas others had not , and gave me 7 days worth of tablets for it which have helped tremendously - and he told me to call back at the end of that time and he would prescribe it regularly if it helped . Shockingly, though, when I called the practice' s only given telephone number this ( Monday ) AM to ask that my prescription be given to Manoa CVS as promised , no one answered --except the recorded message " If we're not answering, we may be busy or away from our desks --Leave a message and your number and we'll call you back." --I left my message , telling them how urgent it was for me --and took off from my work for the whole afternoon, and called that number back six times, and wrote to their site online, too, saying that please this was urgent for me --I had been urinating 5 times per hour , and the pills saved me, but I urgently needed more, as promised---and they never answered -- As I said on their message machine , I have never experienced such irresponsible treatment in my 74 years on this earth---so then I clicked on their reviews , and what do I see ?? : Every single one says the same thing = that they don't answer patients' messages --that they don't care. As others write, this seems to be shocking irresponsibility on the part of the office staff , who are really betraying, stressing and hurting their patients like nothing I have ever seen or heard of when we need their help the most with urgent medical issues . As all the reviewers write, too--and I just have to support this, since it's clearly a serious, known problem--the head of this practice should take immediate action to ensure that no patient is ever neglected and treated in this horrible, abusively irresponsible way. The doctors seem very good --Dr. Sun helped me greatly with my problem, and the others also have good individual and ratings --but the terrible, coldly , totally unresponsive telephone service ,that just says in a cold way "if we don't answer, we're busy or away from our desks --Leave a message and we'll call back"---but doesn't respond ALL DAY LONG , despite our repeated , desperate pleas made at least six times , all day long, to fill a promised, urgently needed prescription---has betrayed all of us suffering patients, who have placed their trust in this practice --as well as the competent, caring doctors of the group itself --again and again , with the result that all of us --every patient who has responded on this site --have been terribly neglected and hurt, resulting in the worst reviews for any practice I have seen in a long life as a government professional, and now a senior citizen in need of competent, responsible care, as promised. So again, as others have said to the director of the practice : PLEASE make the urgent changes needed to ensure that no one is ever neglected and abused again by your communications section as all of us---every one who has reviewed you here--has been---------and PLEASE, get me my promised prescription ASAP -- with no more failures to respond to our repeated pleas for an entire working day because your staff are "away from your desks" all day long !?!--All of your patients ---and all mankind---deserve better than this awful, irresponsible, callous neglect. read more

I have to say... not a fan at all. I called Aloha's office last week and this week to make an appointment and the staff has not called me back. I wonder if Garry Peers knows his staff is not returning client phone calls. Very bad business practices. read more