I need a CPNL procedure, and I was referred to Franklin Lee by the VA. Dr Franklin Lee declined to…read moredo my procedure, and he and his staff never contacted me to say that he refused to take me on as a patient. For the longest time, I was told that he had not had time to review my case. I have no choice but to go to Pali Momi Emergency. Dr. Lee has no honor and defies his Hippocratic oath when he refuses to treat me.

They have about 10 rotating urologists dealing with functional and anatomical issues involving the…read morekidneys, ureters, bladder, prostate, testicles and penis. Noticed alot of older patients in the waiting room because we all start having urine retention problems as we age. Urologists make BANK! Take note, future MDs. As an authorized advocate on behalf of my parent, I was at some appointments with DR. JAMES NG for a BPH issue that causes urine incontinence. By the time they hit their 70s, up to 90% of males have BPH! Father was on oral meds first (2 kinds) but they weren't working. Doctor finally recommended surgery. My father tried his best to research (on his own! With his limited English and computer proficiency) all prostate surgeries currently performed and had an idea of the best ones. When he asked Dr. Ng about the different types, the doctor coldly brushed off dad's questions and did NOT educate or inform dad on his options. He simply said, "I do the TURP. I would recommend the TURP. We don't do those other ones here." The Pali Momi Urology website states "Our urologists approach each patient's care with both medical innovation and sensitivity....to achieve the best results while minimizing pain and recovery time. [Our] urologists offer a multidisciplinary, innovative approach...committed to collaborating with experts across all specialties in tailoring the most beneficial treatment..." Your urologists are NOT medically innovative and do NOT educate your patients on the most minimally invasive procedures if they're ONLY OFFERING THE TURP which is painful and does involve risk of internal bleeds!!! They are definitely NOT offering multidisciplinary practices committed to collaborating with doctors in other specialities. WHY? Because I did research on my own and asked about a minimally invasive procedure offered by interventional radiologists called a PAE. No bleeding, less recovery time, costs less than TURP procedures too. The radiology practice I chose stated they needed a referral from dad's urologist. Called Pali Momi last week for the referral, only to get a follow-up call today stating that Dr. Ng will NOT provide the referral because "he doesn't recommend it". Ofc Dr. Ng won't recommend it. Our business and our MONEY are going elsewhere! Okay, they don't do PAEs because they aren't radiology doctors. Then, I'd love to hear what other surgical procedures are offered, HoLAP, HoLEP or PVP lasers? PULs? The office is refusing to provide the referral, fine. Then I asked them to make a note on my father's file that Dr. Ng refused to provide a referral to the radiologist and does not recommend PAEs. The office will not make that note in his medical file. I have to be more involved in my family's medical care. I cannot imagine the number of kupuna who don't have involved progeny or aren't tech savvy themselves AND cannot effectively self-advocate and make informed decisions. Our healthcare system is skewed to benefit the practioners and the insurance companies while we, the patients and consumers stay ignorant. Let me end with a note: There need to be more reviews on medical practices and doctors on multiple platforms for consumers, or if you want to be more specific, patients. Medical care is a necessity and we the patients, or consumers, are very VERY poorly informed on our choices. We have barely any right of choice because there is limited information for us to make educated decisions on who to seek for health needs. I guess this will end our relationship with Dr. Ng moving forward. This is why some patients are fearful to openly criticize or critique doctors on this account - burning bridges. But we all only live one life and Quality Of Life is very important to me and to my family to have. We should always aim to seek the best treatment possible.

Dr. Kim is a kidney specialist. My surgery and subsequent follow-ups are of caring quality…read more Office staffers are attentive. Dr. Kim is a very very personable professional.

Friendly office staff and competent assistant. Felt at ease from the time I entered the office…read more Thank you Dr. Kim and Staff!! Nice experience. Highly recommend this doctor and staff.

Very sweet doctor. Very caring. Always sent me to classss.to betrer my health. Highly…read morerecommend.

Knowledgeable and compassionate. When he retires, I will wish him health and happiness, but it…read morewill be a sad day for me, his other patients, and his staff.

***4.5 STARS***…read more Recently a colleague reached out to me as his designated driver was unable to pick him up due to an unforeseen situation. He texted me needing a lift from Pali Momi Medical Center (PMMC) to his home just off Kinau Street. PMMC opened its doors in July 1989 and has been servicing Central and West Oahu. It was originally opened as Kapiolani Medical Center at Pali Momi until rebranded as PMMC in 2010. They are conveniently located in Aiea just down the road from Pearlridge Shopping Center. It was my first time here and was impressed with the upkeep of the grounds. Because my friend just had a procedure to the day prior, a hospital staff wheeled him via wheelchair to the pickup/drop off area. I was amazed by the hospital's attention to patient's condition, consideration and service extended. Although the pickup was a fairly quick process, the setback I encountered was leaving. There were 2 parked cars in front of me and it didn't seem the cars would be leaving soon. Furthermore, the right hand lane was too narrow where I couldn't pass them. My only option was to back up and exit via the far left lane. Thank goodness there was no car behind me otherwise I would have been in a standstill. Overall, impressed with my first visit to PMMC, with the exception of their pickup and drop off area. 2026 #60

This Review is WAY OVERDUE! On Feb. 2nd, my son was admitted…read morefrom the ER to the 5th floor. There he received excellent treatment! His nurse, Matt, was absolutely great! He was responsive and very caring. My son felt safe with him. The night nurse, Cliff, was also very good too! Case managers, Beth and Tainika, kept our family up-to-date with our son's status. My son still has a slight yellow tinge to his skin, but he is stable and getting stronger thanks to the great care provided by the wonderful Pali Momi staff of doctors and nurses! Mahalo!

Terrible réponse from doctor and staff. Staff scheduled an ultrasound at Pali Momi Imaging. Imaging…read morecancelled appointment due to no technician available. When Imaging called and tried to reschedule the ultrasound, they couldn't, because Dr. Lee has this frustrating policy that all ultrasound appointments have to go through HIS staff. Patients cannot reschedule directly with Pali Momi Imaging. Had to call his staff to cancel followup appointment after ultrasound, since I no longer had an ultrasound appointment. At the same time, tried to get his staff to reschedule ultrasound. They blathered how lots of people's ultrasounds were cancelled at Pali Momi Imaging. I asked if they could reschedule me, but staff never followed through. Never got a call from them. Dr. Lee won't respond to messages in MyChart. Finally I messaged him to remove me as his patient. Due to his lousy policy and lack of response by his staff, I can't get another ultrasound scheduled and I can't get adequate care for my CKD. He and his staff have caused me a lot of stress and frustration. I feel like they don't really care about you...guess he has so many patients that he really does not care if you stay with him or not. My PCP tried to get Queen's West to schedule an ultrasound. Queen's West never responded. Health care really sucks here in Hawaii. You have to keep chasing after these doctors just to get an appointment, then wait 4-6 months. I don't have time to do this, plus I have a terminally ill spouse and a household to run by myself, plus caring for a teenager.

Dr. Lee is very knowledgeable and practical. The staff is friendly and the office is clean. Valet…read moreis available at Pali Momi. Did not give 5 stars because they are always running late and never keep us apprised of how Iong it will take. Each time I've had to ask the receptionist how much longer. (We're always next.) I understand emergencies happen, but if the doctor is running 30-60 minutes behind the patient should be made aware. Our appointment time was 9:15, it's 9:55 and we're still waiting on a room to see the doctor.

Looove Dr Wu!!! He has a new MA Sandrene. We liked Wyette too…read more Parking is in the Bank of Hawaii area. Yes the old Toys R Us area. Entrance is on Pali Momi street. Walk into the double doors - immediately to left is ophthalmology. Lab is ahead on the right. Checkin is straight ahead. They have 5 people to assist. Dr Wu is an awesome PCP!! Easy to make appts on mychart or call the clinic.

The wait to see a specialist is 3-6 months. Their urology department is terrible. No response to My…read moreChart emails. When you do call them on the phone, it's a long holding time to get someone from the urology department. I called May 2026 to request a change in urologists since Dr. Lee was unresponsive and had an unreasonable rescheduling policy with Pali Momi imaging. They said they would get back to me with a "transfer of care" but they never did. They tried to get me to transfer to Castle urology, which is too far for me. I was told they are understaffed but THAT'S NOT MY PROBLEM. It's their problem, and Straub Pearlridge has made no attempt to resolve this. Don't bother to get a blood test at this clinic. Long wait times. I ended up leaving after waiting for 45 minutes. The clinic was packed with people who had the flu. Shortly afterwards, I caught the flu from waiting so long in a crowded, shared space with sick patients. Years back, I ran into the same problem with HPH Straub psychiatry department. I could only see a doctor once a month online for 10 minutes. Their talk therapists weren't taking new patients. 15-20 years ago, Straub was a decent system. But for certain specialists and clinics, they have gone downhill. I strongly suggest to avoid Straub Pearlridge, especially their urology department and for getting blood tests.

Recently had my appointment with Dr Miyasato, he was so happy with his particular treatment he…read morehas given me and directed me when I started the program. I was about 221lbs but when I just visit him a few days ago, I tipped a scale at. 190.6lbs, I have not been that Weight since 1975, Went I played Defensive End for Kailua High School, Surfriders Class of 1976, The bicentennial Class, In August, 1976 I voluntarily joined The US ARMY, I blew up to 208lbs, but in BCT {Basic combat training} I lost 41lbs after 2 weeks just to be in great shape @ the weight of 167Lbs, I was in the best Shape of my life, I served only 6 Years 1976 to 1982, at that time US was at Peace in the region, and they were downsizing the ARMY forces, and I was honorably discharged in August,1982 I am a Veteran for life

Dr Miyasato listens very closely and is very responsive. Not shy about running tests as needed…read more Explains everything clearly.

DrMorisaki and his staff, especially Liz, are so easy to talk to and they explain everything so…read morethoroughly! Not in a way that's so difficult to understand, but in laymen's term! Dr Morisaki is very patient, detailed, knowledgeable, and caring! I had two procedures done by him and both were fast and excellent

Dr Morisaki - Kuakini office - takes time to thoroughly understand your situation and go over all…read moreyour medical history and recent symptoms to arrive at possible action plans. Staff - Claire and Liz are old time nice ladies. They actually answer the phones! One drawback is they use fax or originals for every document, so don't try to email PDFs, photos, or links to your medical history. The Kuakini Ewa Office Tower has lots of parking and is only $3.00 a visit.