I stayed at the Aloft Hotel, July 8 through July 13th. This was my second time at this hotel. I purposely chose this hotel again since I had a stay back in November 2025 for my birthday. I will say that my stay in November 200% better than this one. I took off one star from this visit based upon two things. The room I was given upon my stay was not the best, but I knew they were full at the time and since I had a split stay, I figured I'd talk to a front desk representative about getting a higher floor when I had to check in for the second part of my stay. The one person that made my visit amazing was IIZZY! She was super friendly and very accommodating. Her customer service is absolutely phenomenal. The other front desk representatives were nice, don't get me wrong, but she is the type that goes above and beyond for her customers. I also have to mention the lady at the bar who was very nice. I forgot her name. I'm so sorry, but she was very nice too as well. I wanted to give this stay five stars based upon the service I received from Izzy, however upon leaving as I was about to board the shuttle provided by the hotel, I asked the front desk representative if I could have my first part of my stay emailed to me. She must've not been having a great day. It was still kind of early in the morning because she was extremely rude. I did not get her name however, she tried to tell me that since I booked my stay through Expedia that I would not get an email receipt from the aloft hotel. I had to shut that down immediately when I told her and tried to show her how the Aloft Hotel sent me an email receipt for the July 11-13 portion of my stay. At this time it was getting close for me to board the shuttle so I was going to decline taking up any more of her time to ask for this simple request and was about to decline it when she let me know that she emailed it to me. I thanked her, but she said nothing back. Crazy thing is, I plan on coming back to Phoenix because one of my best friends lives out there but, because I now know there's another Aloft hotel that's closer to where my friend lives. I will pay an Uber, a Lyft or even rent a car to go to that one versus coming back to the one near the airport again. The lady that worked on the morning of July 13, 2026 at approximately 6:52 AM was not just rude to me. She was rude to the person she was helping before me. That alone can cause a bad impression on a person's stay at any hotel. read more

Aloft by Marriott Phoenix-Airport - They put me at the top floor, sixth floor! - Hotels Near Me - Phoenix, Arizona

Was here for spring training baseball! Hotel was clean, quiet room, shower drained a little strange. 10 out of 10 on the review. They did get my feather free pillows as requested. The shuttle to the airport makes it worth the experience! Thank you for being awesome. A pleased Bonvoy Member Respectfully, Bryan Smith Oklahoma City read more

Aloft by Marriott Phoenix-Airport - Hotels Near Me - Phoenix, Arizona

THEY NICKEL AMD DIME THE HECK OUT OF YOU ON TOP OF RIDICULOUS PRICES!!! I stayed here because it was on the stay to play list for a cheer competition and would absolutely not stay here willingly. We were in a handicap room (no idea why) and the floors weren't concave enough to keep water from going everywhere. The door wasn't in a track and it kept slamming into the counter. The common areas were clean but the pool was not heated which I find strange as nighttime is cool in the desert. Additionally, there is no hut tub. Found odd but whatever. The breakfast was not free and yall should see the prices. $12 for a bacon, egg, cheese biscuit. 5$ for cereal. No sir, I am not paying that for breakfast unless I'm at a diner and it comes with sides. Staff were mostly friendly but the front desk was not kept supplied with extra anything. I stopped by several times and the desk always had to go find some and send it up. The bartender was friendly and helpful but they don't open until 530pm and the drink prices are outrageous. $15/day to park. Absolutely ridiculous rates and there was plenty of spaces left. There were strange brown flakes all over one of the beds when we pulled back the sheets read more

On a 12 hour layover at PHX, I ubered here without a room. I asked if I booked one so they have availability at the time (around noon) to let me go in and sleep (going on 24 hours of no sleep from a prior canceled flight out of IAH) soooo graciously had a room and let me check in after I booked while standing there lol. Loved the hotel room and the way it is set up, stayed at an aloft in SMF that's when I fell in love with the brand. It was the middle of the hot say, AC worked and the room was blacked out! The only disturbance was when housekeeping was next door but the fact that they were loud means they were really cleaning! I didn't hear any planes. I would absolutely recommend, about a 5 minute ride from the airport. read more

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A layover in Phoenix brought us to the Aloft Phoenix Airport hotel. TRANSPORTATION: The hotel's shuttle can pick you up at PHX, just call the hotel after landing. The shuttle can also take you to restaurants within a 3-mile radius of the hotel, but pickings were slim. The shuttle also drops off at PHX every half hour. LOCATION: They're super close to PHX, about a 5 minute drive. The short route also avoids major freeways & traffic. CHECK IN: Younger male agent wasn't welcoming, no smile, no greeting, and just asked for ID. LOBBY: Here you'll find their grab & go food area, non-regulation-sized pool table, lobby bar W XYZ, and the outdoor pool. ROOM: 7th floor room was spacious with a very comfy king bed and pillows to boot, desk work area, TV, and views of incoming aircraft. Oddly, noisy vehicles on the road were more obtrusive than the planes landing. BATHROOM: The shower had good water pressure, plenty of hot water and pleasantly-scented amenities. An abundant amount of open shelving and places to hang things were very convenient. AMENITIES: Free and strong Wi-Fi (just sign up for Marriott Bonvoy if not), safe, coffee machine, mini refrigerator and microwave. HOUSEKEEPING: The room was very clean. No complaints. DAILY FEE: None. RESTAURANTS: Choose from the grab & go "market" or a handful of options from lobby bar W XYZ. CHECK OUT: Friendly gal acknowledged me on the way out. OVERALL: Good choice for an overnight stay. read more

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The young gal working the desk made everything about my stay feel like home. Thank you for hiring her. read more

Aloft by Marriott Phoenix-Airport - The front desk gal made our stay feel like home. - Hotels Near Me - Phoenix, Arizona

It has fresh, modern interiors and rooms that feel newly refurbished. The overall vibe is similar to the Aloft in Tempe--stylish and contemporary. The location is very convenient for airport access, but the surrounding area isn't the most walkable. When I tried going for an afternoon walk, the nearby bus stop felt a bit uncomfortable, so I wouldn't necessarily recommend exploring the area on foot. Breakfast options at the hotel itself are quite limited, and there aren't many nearby spots either, so plan ahead if that's important to you. There's a small outdoor pool, which was surprisingly warmish even in winter, and a compact gym with treadmills, ellipticals, and enough equipment for a solid workout. Parking is available on-site, but note that there is a daily fee to use it. read more

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When I go on yelp, I look for hotels with restaurants or bars so I don't have to find a restaurant to go to before my next adventure but this bar/restaurant is not open on the weekends!! it's Saturday! I had to drive in downtown Phoenix to try to find somewhere to have a drink and a bite to eat. Mind you I live in the city of Maricopa 30 miles away. The website is misleading. And it also doesn't serve breakfast. $15 parking fee that was not explained on the website or through Expedia read more

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I fudged up my res for tomorrow night ànd they were super accommodating. Typical Aloft. Nice clean room ànd the market is full of bevs snacks and microwave foods. read more

Clean, fairly new rooms with a simple, modern design -- comfortable for a short trip. Location is convenient: close to ASU, Scottsdale, the airport and major freeways. Property is fenced and feels generally secure, though there are homeless people who linger near the nearby bus stop. Pros: - Clean, updated rooms - Good location for airport/ASU/Scottsdale - Secure-feeling property Cons: - Charges for parking and breakfast - Wi‑Fi is spotty and can be unreliable - Nearby bus stop area can feel a bit sketchy at times Overall: Decent mid-range option for convenience and cleanliness, but be prepared for extra fees and intermittent Wi‑Fi. read more

Aloft by Marriott Phoenix-Airport - Breakfast menu and prices. Visit donut shop 100 yards away instead - Hotels Near Me - Phoenix, Arizona

Easy parking. Good people. They have an easy way about taking care of things here. From the top to bottom, A Loft is wonderful.

Employees were often rude and MIA. The only nice thing about this place is that it has a pool table in the lobby next to the bar and the fact that the hotel will shuttle you from the airport to the hotel in a timely fashion. read more

Booked this hotel for its location and bar. It's within a short walk of the 44th st sky train terminal station. Unfortunately the bar was not open since a staff member had called out. The front desk staff member suggested I search for another hotel close-by. I fount the Marriott up the road at a great price. They even offered to take me there on their airport shuttle. That is great service! read more

All new renovations. Only 6 minutes to convention center . Uber was good price in non-pick times. Used Waymo and had great experience. read more

Don't judge a book by its cover! To be honest, I was less than excited to stay here and chose this place out of pure convenience (airport proximity and price). I was super surprised to be greeted by the most friendly front desk staff, to be served by a wonderfully accommodating bartender, and to partake in a nice draft local brew. The bed linens were some of the crispiest I've ever stayed in and the bed was excellently soft. As a frequent business traveler, this one is a sleeper hit! read more

Recently, I stayed 2 nights and was overall happy with the customer service experience, accommodations, and amenities. I would stay here again Highlights: The bed and bedding are top shelf - Marriott brand. Free airport shuttle - upon request. Call from airport for pickup. Free shuttle 3 miles distance from hotel - during non-airport run times. WXYZ lounge - open for happy hour from 5 pm Outdoor pool / fitness center on first floor Coffee and snacks available 24/7 Security on property What can be improved: Pool furniture could use an update - pretty worn. Carpet tiles in some areas should be replaced where spills are visible. Earlier hours for bar area in order to get a lite lunch. Maintenance around pool area - was pretty unattended during my stay. read more

I don't expect much from airport hotels but this location was very unpleasant. The staff was quite dismissive and unhelpful when I had questions. My key issue was the cleanliness. First, note that housekeeping is only two days instead of one day. Second, even when the staff does clean, I don't think they do a good job. My room still had hair left in the sink and bathtub from the previous guest. I also noticed dirty spots in the gym that stayed there for several days. I won't be staying here again. read more

Although I booked a double bed, upon my arrival they only had a single queen. When making a reservation, I expect to get exactly what I reserved! Not the case here, so just be cautious when booking here. They didn't even try to make the stay better or apologize. read more

Not a nice place at all. Upon entry the smell of marijuana was slightly present. Upon entering the hall it was absolutely overpowering. The room was very small which wasn't a big deal as I was only overnight waiting for my early morning flight. The walls had stains and the room seemed only somewhat clean, the room was also very worn looking. The door to the bathroom was a sliding mirror, if you're looking for privacy in the bathroom, definitely don't be staying here, the water is only lukewarm. They have a shuttle, hours are 6am-10pm if you have an early morning flight as I dis the sky train is about a 3-5 minute walk and that is quick, easy and free to the airport. Next time I will pay the extra money and stay at Crowne Plaza next door. read more

Great place to stay near the Phoenix airport. Room was clean, price was fair and the staff was courteous. They run a free shuttle to and from the airport and there is a small bar & food area in the lobby. Would totally stay here again. Although very nice and polite, my only suggestion is the appearance of some of the employees should be cleaned up a bit. read more

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Flying in or out of Phoenix, simply visiting the Phoenix metropolitan area, this place will definitely accommodate your visit in a retro yet modern contemporary style. The rooms are spacious, especially the double queen rooms. The king rooms are also perfect mix since we usually get 2 rooms, 1 for our kids and 1 for the wife and I. This location does not have a Jacuzzi, however, the pool is nice and the gym is ideal. (It has my favorite mix system setup. The lobby is cozy and the views of the mountains and high-rise surrounding building give it life. Parking is about standard for a hotel this size. Alicia at the front desk was extremely helpful, friendly, and accommodating of our family. Kudos to her!!! Oh, I think having the ice pre-bagged for your guest is amazing. Hunting down ice machines that are sometimes like finding Waldo can be annoying at times so that solved that problem. Update. 10/20/23 Still worth my 5 Stars Update 2024 Peaceful trip, will return 1 day. Vacation w/ Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Great view, Kid-friendly, Great value read more

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So, not sure what happened in the last 4 months since my last stay here, but I no longer find this hotel to be a good deal. It's just not up to Marriott standards. We were dropped off to check in late Thanksgiving night. The first bad sign was that there were cars parked in every fire lane and on the sidewalk in front of the door. Check in was uneventful, but upon reaching our room, the toilet seat was dirty with a pretty large brown spot, and there was clearly mold in the shower. We also noticed several stains on the walls. We called and asked to be moved and they brought us keys to another room. The other room smelled musty. It was cleaner, but still had stains on the walls (the stain pictured is from the second room) and at least one outlet didn't work. We ended up calling to see about checking out early Friday morning (we were supposed to stay 4 nights) and thankfully the person we spoke to helped us with that. While checking out the next morning, we learned the police had been called to an incident overnight. In a town with so many hotels, you can do better than this even for $120 a night. read more

Aloft by Marriott Phoenix-Airport - Hotels Near Me - Phoenix, Arizona

Pros: Room: Intelligently designed rooms! Great us of space. Plenty of storage options & outlets TV cable channels & streaming options VERY COMFORTABLE BED! ***Attentive front desk staff AND housekeepers*** Location right outside the Valley Rail Shuttle from airport Onsite bar & food shop (advertised as a restaurant which is WRONG) Microwave and fridge in room Safe in room Good AC Cons: No free breakfast Was given ONE washcloth in my 2 bedroom room for 2 nights and had to go downstairs and ask for 3 more. Only 6 pool loungers!!! What?!?! By 10am they were all claimed! I couldn't enjoy the pool for my stay! In Phoenix?! Really?! 6 loungers?! read more

Jimmy took care of a reservation situation for me with absolute ease and was very accommodating. Great staff Thank you read more

I liked the room. It was clean and had all the amenities that I like in a room. Large bottles of shampoo, conditioner, body wash on the wall. I like this feature instead of the teeny little, hard to open bottles you get elsewhere that get wasted. There were plenty of plugs and USB's for my electronics. It's close to the airport - BONUS!. And there is a cool museum across the street! However, it is clearly not in the best neighborhood. While the Aloft's area was neat and tidy, there was trash all over outside the perimeter of the property. The Panera bread next door was pick up only ( no inside seating?? ). And the donut shop has to buzz you in. Not a good sign. The front desk folks were super and helpful and friendly. I would stay here again if I need to be close to the airport. read more

Between the meh service, the dated room and overall poor quality of the place this was a sad stop. The brand used to be pretty hip and new, but now the touches are old and tired. Something that could be totally balanced out if the staff had been more helpful and the cleaning staff more thorough. You get what you pay for and even management did not care enough to address issues during the stay. read more

Had to stay here due to a cancelled flight at the Phoenix airport. It was close by, reasonably priced and was a Marriott. When I arrived, although late I did expect someone at the front desk. Waited about 5 minutes before someone came out to assist me. They should put a bell or something to avoid a customer from just waiting without knowing if someone was coming to help. Once I was helped, he was very pleasant and helpful and gave me options for my flight and signed me up for the free shuttle to the airport for the next day. Room was quite dim but clean although bed was not the most comfortable. Wasn't a fan of the open closet or open bathroom area. I was solo so didn't mind but if you are staying with others it may be an issue. Since I was only there for a few hours to sleep I wasn't complaining yet I probably wouldn't stay there again. Air conditioning unit is quite noisy and oddly placed under a countertop which blocks the outgoing air. Lots of USB and charging outlets since I needed to charge up being at the airport all night long. Lobby area is spacious, lots of seating, full bar and even a pool table although I didn't spend any time there other than checking in and waiting for my shuttle. read more

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Good for a quick airport stay. Pros - room was clean and modern (lots of power outlets and USB ports), service was efficient, can't beat the location for airport stays. You don't even need the shuttle - you can just take the SkyTrain from the airport to the hotel. Both options are free. Cons - the hotel is located in a very sketchy neighborhood. I was followed by a homeless guy when I walked to the Circle K next door. Made me wish I'd packed my piece. I wouldn't recommend walking outside at night unless you're prepared. Also, the peephole is ridiculously high. I've never seen one that high up before. I'm 5'6", so I'm not a short girl, but I had to stand on tiptoe to use it. read more

Aloft by Marriott Phoenix-Airport - Very high peephole - Hotels Near Me - Phoenix, Arizona

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If I could give this place 0 stars, I would. 2 nights in a row 3/5/25 and 3/6/25 the bartender was very disrespectful and openly did mundane tasks with 2 guests at the bar while talking to them about making me wait while wiping down seats that nobody was sitting at, and when I told her I wasn't going to sit, said "I'm not cleaning it for you." shes a very unpleasant person. read more

This is a nice hotel super close to the airport, so it's convenient. They offer a free shuttle and I took it back to the airport and had no complaints there. They have a snack bar, pool and a bar that I wish I had time to check out. The employees were sweet as well. My only complaint is that the water was lukewarm like another guest said and I like my showers HOT. Other than that, it's a solid affordable choice! read more

Luis at Aloft Phoenix-Airport has went out his away to provide excellent customer service. 5 stars!

Layout of rooms are wonky. Requested and verified double bed, was given king. Went back to front desk and they rectified situation. Bathroom door doesn't fully close. Water in sink backed up. But rooms were clean. Hot water was out from 10p to 5a, wth!! And they didn't tell us until after we checked in. We had a 6a flight so that meant cold showers. Very unsettling way to start one's day, especially a day of traveling. Staff seemed unsympathetic and unwilling to offer any type of comps for the inconvenience. read more

Mixed reviews on this hotel. The hotel was clean and the staff was very friendly. Corey was especially helpful and empathetic as I navigated my visit with my 83 year old mother. However, everything fell apart in the morning when the shuttle driver failed to show up and we were left to scramble to the airport for an early morning flight. The hotel is conveniently located next to the train, however the excessive litter and the graffiti along the perimeter raised my concern about the safety of the area. It's all about the details... read more

Meh.. our initial room smelled of weed and there was urine all over rim of toilet ... like truck stop style. I immediately went to front desk to let them know. They were very accommodating and switched our room . The new room smelled clean and had a better view. Pool was nice as well. I'd recommend for a quick one night stay . read more

Aloft by Marriott Phoenix-Airport - King room - Hotels Near Me - Phoenix, Arizona

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Great hotel near the Phoenix International airport. Uber ride to the hotel was about $12, and back to the airport I took advantage of the Hotel FREE shuttle. They offer complimentary coffee in the AM. Unfortunatelly no restaurants are located walking distance, but the hotel does have light bites and snacks for purchase. The hotel was clean, seemed pretty new and in great conditions. Its located about 10 mins from Scottsdale. read more

this is my third stay with them and as always the rooms are excellent but most of all. Their goes out of their way to help all of their customer. They helped get package back home for me tonight. I will always return here anytime I stay in Phoenix. read more

Decided to stay at this hotel on my long layover because of the proximity to Sky Harbor, figured laying in bed, watching tv and showering would be great! Checked in, got into room and no signal to TV. I get it, it happens, tried to call front desk, doesn't ring just a busy signal, go to front desk to let them know, looks at me like I'm a pain in the ass, says he can't leave front desk so security will have to go look. security guy goes to room, he was nice. looked at it, said I'll be back in a few, he comes back and says front desk guy said nothing can be done because there are no other rooms ( kinda hard to believe) but ok, the said I just have to deal with it or check out and go somewhere else!! LOL and to answer that thought, no I wasn't rude, didn't raise my voice, didn't throw any fit but just got horrible treatment!!!! Do not stay here, clearly they have no interest in your experience or just making it right. read more

I guess the Aloft Hotel chain is trying to appeal to the younger no frill crowd. I booked the Aloft Phoenix Airport for its location. Checked in during a driving rain and hail storm. The front desk is cute tiny round island with 4 computer terminals. There were two other people ahead of me and only two people working. Between the two people check in people answering the phones and cashiering the snack bar it took for ever. When I got to my first room there was water all over the desk obviously from the rain. So, I went down to the front desk to change my room. The second room was OK but right next to elevator. I did not know that you could hear every guest walking and talking waiting for the elevator. The room was nice but the wall paper looked like it was not finished. The hot water in the shower only got luke warm. So I asked the maintenance person to fix it as I was leaving. When I got back it was fixed and the water was fine. Another thing that was bad was the towels were so hard and stiff. The good things about the Hotel was the convenient and free parking. When checking out the one front desk person was on the phone with a guest and I was waiting to check out and there was another waiting to pay for his breakfast. If this Aloft is indicative of the other Aloft Hotels I don't think I will be booking this chain in the future. read more

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This horrible establishment deserves 0 stars!! I was visiting the area and decided to book here, Friday-Sunday. Unfortunately, my flight was delayed until Saturday morning. I called the hotel immediately to let them know I won't be checking in, but that I'll be there tomorrow and would like to keep my reservation. The gentleman I spoke to assured me, my reservation would be fine. On Saturday, I arrive to check in and they tell me my room was cancelled and I'd have to book another room. This is absolute insanity!!!! I already paid for 2 nights, 1 of which I didn't even get to use, and now they're wanting me to pay for another night!? Even though they confirmed I would keep my room!!! The people there are absolutely useless, they have no idea what they're doing. I've never met people so incompetent!! Additionally, the police were swarmed around the hotel when I got there, and there's homeless people doing drugs right by the parking lot. Please save your money, time, and energy! This place is a complete mess. DO NOT STAY HERE!!! read more

First time staying at an Aloft property. I've seen them at numerous locations but just never stayed here. It's unique layout w-a see thru shower where u can pull the door shut which is good. Small size actual bathroom/sink area but I was here for a night for a concert so it was not a big deal. Comfortable bed and a hip small bar in the lobby. Just cannot Stand hearing music played or loudly speaking cleaning staff early in the morning! Pet peeve! I had a 5 hour drive home and didn't want to be woken up by these employees. Overall I would probably give it another chance. read more

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