The rooms were decent and clean BUT... We checked into two rooms at about 5 pm and left our bags, then headed out to a concert. When we returned a few hours later, one room key wouldn't work. The front desk fixed the key to get into the room where we left our bags (which matched the number on the envelope that was given at check-in). Our items were rummaged through, and many were stolen, including credit cards and personal items. The toilet seat was lifted, and there was a second paper key holder envelope lying on the bed that didn't belong to us. A police report was filed. The evening auditor tried to help by calling the front desk staff who worked earlier, but they couldn't do anything. We were told a manager wouldn't come on duty until 10 am the next day. We followed up with the front desk staff the next morning; found out that the manager wasn't coming in. After we requested again, the manager came in but claimed that none of her staff informed her of the situation but was willing to help to look into the case. She said she would check the keys log, look at videos, etc. She also promised that she would not charge us for the room. But none of her promises come true. We called to follow up 2 weeks later, and she hasn't done anything. We didn't get the refunds she promised or any explanation of what had happened. read more

First and last Aloft experience. I was expecting a cool, relatively upscale Marriott property, ala AC Hotel by Marriott, but disappointed. Their catch phrase (on my room key) is "Unexpected Happens Here". That is true. No phone in my room. No iron or ironing board. (First time with a steamer...interesting) No mini fridge. No Netflix or internet TV availability on big beautiful flat screen like most of the Marriott properties I stay in. Their idea of taking care of Titanium Elite guest is to give them room furthest away from the elevator?? All unexpected. Good news, bed was nice. 1/2 of the front desk staff was very friendly. Free parking. Clean. But still, one and done. read more

We are local but booked a room due to a water leak at the house that took 3 days to repair. This used to be a Hilton Garden Inn, it was fully renovated during the transition to Aloft. They did a really nice job. I am bed-bug phobic and I loved how everything in the room was so cleanable! No carpets. No upholstered furniture. Smart choices. The bathroom was beautiful and the shower was AMAZING. It would be nice if there was a second way in/out of the property because traffic was often blocked on El Camino when I left the hotel but that was a minor irritation in the scheme of things. I would definitely stay here again during another home repair crisis. read more

We loved our stay here. I do not understand the poor ratings. The staff is very friendly, lobby and outside area offer lots of seating. The room is very spacious with 2 king beds. Lots outlets and no carpet, which is a huge plus!!! Will definitely stay here again when I. The area. Close to Castro street which offers lots of places to eat. read more

***Terrible experience with the staff*** The front desk gave me a breakfast voucher for the first day and told me that I won't get any extra charge. After I picked up the breakfast the next day, I confirmed with the front desk that they won't charge any. While checking out, I confirmed with them AGAIN that there's no extra charge under my room. They confirmed AGAIN. However, I still got an extra charge afterward after confirming with them 3 TIMES! After I called Marriott customer support, they said the charge is not from them. It's on the third-party booking platform. I checked with the third-party platform, they showed me the receipt which doesn't include any extra charge. Then, I called Aloft instead and told them my situation. After waiting on hold for 30 minutes, they told me that they'll need to investigate because they do see expenses at the bar. I feel like my time has been wasted...I also feel being treated like a criminal... ------------------------------------------------------------------------- Updates: The front desk told me that the manager will call me back on Wednesday. I called them this morning again, and they told me the manager will call me back after he's back in the office. After 3 hrs, I called again. They told me that the manager won't be able to call me back until Friday because he's very busy with other stuff... The front desk also said, "We have a lot of customers reach out about mischarged, but it usually turns out that is customers' misunderstanding." I just don't know what to say... Are they blaming customers again? Do they even read any of the bad reviews on Yelp or Google Maps? ------------------------------------------------------------------------- More terrible experience with this hotel 1) The housekeeping staff didn't refill cups, kleenex, etc. 2) The housekeeping staff and kitchen staff don't speak English. They don't even understand numbers, like 2 boxes 3) The pool was opened but it's extremely dirty read more

Breakfast is open 7-10am. Pool table is also available to play before 10pm. The Gym and Swimming pool are open by reservation only. Wifi and parking are free and they comply with COVID Restrictions like mask in common areas and social distancing. Quiet Great place staff is amazing and A tentative. Rooms are clean and most definitely cozy. read more

Aloft by Marriott Mountain View - My view of the pool while eating Breakfast. - Hotels Near Me - Mountain View, California

WORST HOTEL EXPERIENCE OF MY ADULT LIFE. First, we were give room keys for an occupied room. We get new room keys for another room. The room keys don't work the second room. The room cleaning assistant had to let us in. So, we leave for dinner and my girlfriend gets an alert on her phone. The alert advised her a $3100 charge was attempted on her card from the ALoft hotel. She calls the hotel and the manager claims he doesn't know what happened. He claims he will make it right (charge and room situation). We come back from dinner to find out we can't get back in our room because it's been changed again. My girlfriend expresses her dissatisfaction with the situation. The manager who is off duty, wearing at hat the reads, F!&$ Off!, no joke, calls the police on us to have us removed. As I said, WORST HOTEL EXPERIENCE OF MY ADULT LIFE. Marriott hotels should be embarrassed to have a manager like him representing their brand. read more

I'm only giving this place one star because I can't give zero. My friend and I had reservations to stay here on May 14 for the Coldplay concert. Got our keys and went into our room. It hadn't been cleaned at all and the former guests trash was still in the room, towels on the floor, etc... Went downstairs to let them know. They gave us a new room. Entered room #2 and started noticing certain things weren't very clean, like sticky doorknobs, the bathroom faucet, hair on the sink, bits of trash in the can, tp not nice and neat as they usually do at hotels. It was just hanging there all torn like someone had just used it, etc...Clearly this room hadn't been cleaned very well either! Went back downstairs to tell them and mentioned we don't really trust the cleanliness of the rooms at this point. The guy said the housekeeping manager left without checking the rooms and said he would go up and check himself. Got the key to room #3, went upstairs again & went in. This room wasn't completely clean but good enough to where we thought we'd just wipe it down with some wipes and it should do. Opened the closet and there were a few pieces of clothes in there! So the guy sure didn't check too well! BUT THEN...as I was doing that, my friend noticed the floor wasn't very clean and the bed was made but looked like someone had laid on it so she decided to pull back the covers and there was black sock fuzz at the foot of one bed like someone had slept in it with socks on... AND HAIR! PUBIC HAIR! We called down to tell them and they said they'd come up and look and would "clean it themselves if they had to". We waited and waited and waited. No one came. We went downstairs and they were nowhere to be found. We told the one woman who was still there at the desk that we were leaving and going to another hotel. She was surprised but said they've had a lot of trouble with housekeeping and that only so thing like 20% of the rooms get cleaned! She spilled a lot of information. Not sure why she doesn't go to management with it! We were so disgusted with this hotel and what we were told. Will NEVER be back. read more

See all

Do I recommend staying in this hotel? No! I expected higher room quality and better customer service from a Marriott chain. From online pictures I assumed this hotel is modern and contemporary but it really felt like an old hotel with some upgrades to give it a modern vibe. We arrived past mid-night and the room we got was not clean. There were hair & food crumbs on the floor and small dead bugs by the window. My husband immediately went to the lobby to talk to the manager. Manager was attentive, gave us discounted rate for the first night and told us we can change to the new room tomorrow. We got an upgraded room on the 4th floor. The new room was the same size as the one on the first floor. The room was decently clean. There was no Iron or ironing board in the room. The room came with the steamer and ours didn't work. The room didn't have any microwave. The only microwave is on the first floor. The refrigerator in the room was annoyingly loud. It didn't have a normal refrigerator noise. It had a constant gurgling noise that kept me up at night. There was only one set of towels in the bathroom. I called the room service and asked for extra hand towels and some paper cups. The lady who answered the phone told me "yeah, ok" and disconnected! We never got any hand towel or cups delivered to our room! Customer service was really hit and miss. Some seemed to be caring and responsive and others just didn't care. So, no, this hotel doesn't worth it. read more

The sheets didn't smell fresh. Smelled slightly sweaty as if someone slept on them for at least a night and housekeeping remade the bed without changing them. I was given a room with two beds even though i reserved a single king room. The second bed had an obvious shoe print on the sheet and sheets and covers were folded over, with the bed made to perfectly show the shoe print right at the fold lol. In this case it seemed the stain was permanent, and they are just still using the sheets regardless. Pretty tacky overall. It was a basic room, not the best or worst, the questionable bedding was the worst part. I will try another hotel in the future. read more

I'll preface this review by saying I (and my co-workers) never got to stay at this hotel. We landed at SJC and, realizing I wasn't sure which of the area Alofts I had booked us at, called Mtn View first to confirm my booking. In a convoluted way, I learned that we had been booked at another Marriott sibling, Springhill Suites Milpitas. After the hotel employee couldn't tell me where this hotel was relative to our conference venue, how much it cost, etc., I was put on hold and Brian, the shift manager got on the phone. He didn't grasp how we felt, standing in the baggage claim area wondering where we would be sleeping that night. After relaying our anger about the situation, he asked what he could do for us. I turned the question around: "If you were us, how would you want to be treated?" He said he was pretty easy going and so he'd probably just take the rooms at Springhill. That was infuriating. I asked that we be booked near the Aloft location for no more than we planned to pay at Aloft. He said he would call around the area and see what he could do. I was on hold for 15-20 minutes when the connection was terminated. Earlier on our call, he explained that central reservations had continued to accept new bookings even after the hotel was booked. They had no phone number or email to reach me. What a crappy first experience with Aloft! The reason I didn't give a single star is because we were told our 4 rooms were no-charge when we arrived at Springhill. Somewhat of a recovery. Still, we had to drive 40 mins. each morning to our conference vs. the 20 minutes we expected, and a big reason we booked at Aloft Mtn View. The staff at Aloft was unprofessional and lacked customer empathy. My advice if you choose to book here is double-check your reservation because if that's not in order, you'll have to deal with the caliber of staff we did. read more

The room was modern and fairly clean. The lobby looked like fun, complete with a pool table and games. The front desk staff, both in the afternoon at check in and after shift change were unprofessional and not pleasant or welcoming in the least. When I checked in she was on her phone and the welcome I got was: "How can I help you" "Hi! We're checking in, the name is ******." After a minute or two she looks up and says, "Ok. now, what's your name?" I'm thinking, it's the same thing it was when I told you just now and you weren't listening. I didn't have my purse and my husband was walking in and I told her we'd need to use my husbands ID. In a snarky voice she asked, "Well is 'HUSBAND' going to pay too?" She never spoke a word to my husband, just took his cards. It was after 3 and our room wasn't ready, though we had requested early (2pm) check in if available . She called housekeeping and after asking the 3rd time found one that was ready. No greeting, no eye contact and never a smile. Just, "Ok, we've got you on the second floor". We had to ask where the elevators were. Night guy seemed wired out of his mind. He also charged several things to our room without confirming our name. Very unprofessional. Might return for an overnight with low expectations other than a place to sleep. read more

Horrible staff (including hotel manager). By far the worst hotel experience I've had. I would never stay there and don't recommend anyone else would. read more

Great spot! Modern, clean, and paired w/a sister hotel across the way. Together, there's a pool, bar, and restaurant.

I stay here all the time and Edward is usually the one that's there who helps me out but today was a major lifesaver he was able to allow me to cancel my reservation due to the fact my debit card wouldn't work properly due to the chip malfunctioning. corporate if you're reading this he is an amazing employee give this guy a promotion read more