Boarded my dogs for 6 nights - they took good care of them. I was not worried at all and I will…read moredefinitely be using them again! I highly recommend

Because of poor communication, we as the customer had to pay the high end quote of a procedure…read more Every Veterinarian preaches spay or neuter your pets then charge an outrageous amount. Simone Yen and this office will never receive a recommendation or a request for service again. $300 for a blood work up and then another $883 for the procedure.This office took no responsibility and made us feel as if this was a lack of communication on our part. This office was notified that our dog was most probably pregnant and they waited a month to conduct the surgery so we could be charged more money. We were put on a wait list for the procedure and they never could fit us in. Knowing very well we were concerned she was already pregnant . I certainly hope this is not the case with everyone, but from my conversation with Simone she didn't care. If we could give them 0 stars we would!!!

A very bad business. They cancelled an appointment I had made months ahead, less than an hour…read morebefore the scheduled time. No notice, no nothing. My appointment was only for two shots, where's the money in that? This place is a bourgeois rip-off joint catering to the rich. Unless you just have money to burn, stay away. They care nothing about people and even less about dogs. The vet business is corrupt and rotten to the core..

Everyone is so nice, and they take the time to get to know your pet . This is the only place I will…read moretake my yorkie

I am writing to formally convey my sincere concerns and profound disappointment regarding the…read moreapparent lack of urgency and empathy demonstrated by your office during an extremely difficult and emotional time for my family and our cherished dog, Demi. As Demi's health deteriorated rapidly, it became clear that his quality of life was significantly compromised. We made the heart-wrenching decision to help him peacefully cross the Rainbow Bridge and promptly contacted your office to complete the necessary documentation for Stillwater. Despite emphasizing the critical nature of the situation, the paperwork was not processed in a timely manner. Our initial contact was made at 10:05 AM, during which we explained that Demi's condition had worsened significantly and that a veterinarian was scheduled to visit our home and required his medical records to proceed urgently. After an hour and a half without any update, we called back at 11:40 AM, only to be told by the receptionist that the paperwork would be ready within 30 minutes--time during which Demi continued to suffer. Compounding our distress, we later received communication from Stillwater indicating that our request for euthanasia had not been approved. It remains unclear what information was relayed by your office, but the evident lack of coordination and communication was both troubling and unacceptable. Under such circumstances, we believe it was imperative--and entirely appropriate--for the attending veterinarian to contact us directly to fully understand Demi's condition and the urgent need for expedited action. The overall management of this situation fell far short of the standard of care and compassion we expect from veterinary professionals. Consequently, we have decided not to return to your facility. We have shared our experience with family and friends. Entrusting veterinary teams with the care of our pets carries with it an expectation of timely, compassionate, and respectful treatment, as one would hope for their own animals. I encourage you to consider how you might feel if your own pet were in severe distress and faced delays or dismissiveness from your veterinary provider. The frustration and heartbreak we experienced during this ordeal reflect precisely such a scenario. Ultimately, Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized the need for a peaceful and humane release. He is now free from pain and suffering--peace that should have been afforded to him sooner, had there been greater responsiveness and support from his care providers.

I am posting this review strictly on the website and how it says it is a 24 hour emergency animal…read moreclinic. I was looking for a place to take my cat without having to go to Cornell and pay the extremely high price they charge for even walking in the door. I called this clinic because it boasted being a 24 hour emergency clinic on their website and when I called the message just advised me to call Cornell. With this being the case, they should not have that they themselves are a 24 hour emergency clinic. I have not actually been to the clinic so cannot rate the actual service.

I took my golden retriever here several times and decided that I don't like their service. For one,…read morethey barely spend 5 minutes with you, the don't go over anything about how the dog does at home or any concerns. And second, my golden is not huge or overweight, but still considered a large dog at 70lbs. The doctor grabs her by the neck and throws her up on the table. I've never had any other vet do that, they always kneel down to her on the floor which isn't a big deal. I didn't realize this was a problem until my husband attended an emergency visit with me. The only reason I gave two stars and not one is because they are budget friendly. So if you want bottom-of-the-line care for a low cost, go here. If you want decent care, go anywhere else.

My dog needed immediate surgery for a disc problem. They got him in immediately and his recovery…read morewas remarkable. Kodo's to Dr. Dewey and his staff - my dog is part of my family, and he certainly kept our family complete. Thank you so much!!! Highly recommended. Vivian Ludwigsen (Dog- Buddy Horning)

Wonderful, caring, compassionate and knowledgeable! This practice has been fantastic with our cat…read more A real asset to the veterinary community. Recommend 100%

So glad I moved my vetinary care over to Arc. DR CHAFFEE is…read morewonderful and my dogs, especially Cooper love her. Highly highly recommend. ​

I've been going to ARC with our pets for over 25 years. The reason for that is because Dr. Chafee…read moreand her associates are knowledgeable, professional and sincerely compassionate and personable folks. I've been to other providers for one reason or another prior to and after selecting ARC, and have never experienced the level of care they imbue. From the receptionist through the techs and the vets. If a member of your family is a dog, cat or horse, and you want excellent care and advice at a reasonable fee, I'd steer you to ARC over the others. You can elect the level of care you need for your pet and even fill prescriptions there, or at another pharmacy. Your questions and concerns are addressed pragmatically and sensitively. ARC is a no-nonsense place that won't play on your emotions, but will offer sensible support and perspective. I'm glad they are part of our community and part of our family's health care.

We have been bringing our dog to Barb and Rick for 7 years. Their exemplary care and concern for…read moreour pet is very evident. The dogs are exercised every day, paired with a buddy or two. There are large areas for the dogs to play and romp. We know how much our dog loves them as soon as we arrive. She walks away with Rick to go to the kennel with nary a look back. Our dog had a medical crisis this past weekend, while in their care. They immediately recognized what was happening and the seriousness of it. They rushed her off to Cornell and made arrangements for surgery, etc. They couldn't get ahold of us at the minute, so they took financial responsibility so as to not delay her care. They saved her life without a doubt, but more than that, because of their quick action, she did not suffer any more than she had to, and is expected to make a full recovery. We can not say enough good things about Barb snd Rick. They are great kennel owners and really great people. If you are looking for a kennel in the Ithaca area, we can not recommend them enough.

We have been entrusting Lochopt Kennels with care of our dogs for 11 years. The owners have…read moreextensive knowledge in animal care. Barbara and Rick treat their "guest pets" with so much love it makes leaving them a bit easier. Countless times Lochopt has gone above and beyond to assist us with our 3 dogs. The pups get plenty of space and have a large fenced in yard for exercise . We are grateful to have such a super place to board our pet family! Taylor family

Everyone in SPEAK is very wonderful. We have been going to them for many many years. Our pets are…read moretreated like their own. Our veterinarian is great!!! So are the others. We can't thank the team enough of volunteers veterinarians and workers who do such a great job helping with everyone's pets each and everyday. It's a awesome feeling to go to a place where you know your pets are going to be treated with love care and affection.

Cat sanctuary I tried to adopt from the cat sanctuary it was dreadful to say the least I filled out…read morean application and turned it in and I called the organization to let them know I was interested in meeting a cat they were fostering. She called me three times each call was confusing. The first call was to say there's other applicants ahead of me and that when they were approved they would receive the cat. So I asked if should still drive almost two hours one way to meet the cat if other people are eligible and ahead of me. The lady answer calls took a lot of offense to my question saying I should come meet it even if I won't get it. Also I forgot to fill out one part. I filled out the second part I didnt notice. Second call she told me my cat I have isn't at the vet I provided I explained my cat has always went there and it may be under a different last name. She at this point was just rude tell me it was such an inconvenience to be on hold with my vet for less then ten minutes and that she's already gone out of her way and is "jumping through hoops for me". By calling my vet and doing her job ??? Said I'd need call them and have them fax over the info for my car I already have she was yelling at me cutting me off nonstop. Said my cat wasn't vaccinated. So at this point I gave up she has been nothing but rude yelling at me not letting me speak over simple fixes like resending the application. She called me a third time not sure why said she had reached out to my vet again and still nothing. She then cut me off and said I had been cutting her off, yelling and being disrespectful. I actually began to cry because she was speaking to me in such a rude way. All I had done was try and be polite and work with her. I never yelled at her or was disrespectful. At this point I said I wasn't interesting in adopting anymore. I will from now on avoid the cat sanctuary. I've never been treated like that..