Love all the staff that work there! They are always so helpful. You can tell that they all love…read morewhat they do and they always take great care of my cat!

I've been using Carp road since moving to Ottawa. Every interaction with staff has been a pleasant…read moreone. Not only do they treat your pet like you'd expect, they have excellent bedside manner with the humans too. From spaying to helping cross the rainbow bridge, the staff are supportive and caring. Follow up calls from their vets, and vet techs help keep your mind at ease. I've called and asked questions about my dogs and they've never been too busy to address my concerns. The facility itself is clean and tidy. I can't recommend this business enough.

We've been to 10+ vets over the past few years and I've never met another vet like Dr. Smith. So…read moreknowledgeable and explained everything to us so thoroughly. The staff answering phones were also so friendly. Was so pleased with our visits we will back for sure!

Highly recommend, staff was 100% Amazing. My Girl tangled with a porcupine had her in surgery…read moreimmediately. So caring.

Dr. Harper is a fantastic vet. Compassionate , caring and extremely knowledgeable…read more He was our "go-to" vet when he was in Canton, and again when he was in Raybrook. We didn't mind the drive from Massena because we knew our pets were going to get the best care possible! Take you furry kids to Silver Birch Urgent Care!!!​

Once again I have had to head out to Russell to the vet - and, once again I'm impressed with the…read morefriendly, courteous, compassionate, professional service delivered by the team. Thank you to Dr Lackie for her care today and especially thank you to Emily for finding detail that I had forgotten about and which made a difference to the care Lexus needed.

This is the best and most caring veterinary clinic that we have had the pleasure of being clients…read more The vets are outstanding. They actually do care about your loved ones, and provide ongoing care and advice. The staff are friendly and treat our little ones with respect (we have an old cat) and warmth. The cost for treatment is relatively affordable. Hats off to Village Veterinary Clinic in Russell!!! Cathie C. and Robert M.

I believe this veterinary clinic is no longer living up to its former reputation. The name 'Liston'…read moreshould be removed, as it no longer honors Dr. Liston, who once owned and ran the clinic with genuine care. The friendly, small, 'Mom and Pop' feel has been replaced by a business model similar to VCA Vets, where profit takes precedence over pet care. Upselling has become their primary focus. Last fall, they were incredibly supportive (thank you, Dr. Savannah) when I had to make the difficult decision to put my cat down. However, their approach has drastically changed since then. The receptionist now has a poor attitude, and the clinic's relentless upselling seems to be driven by management. When I sought quotes for bloodwork for my kitten with FIP, they insisted on adding unnecessary X-rays and wanted to charge for a re-exam every time I brought him in for bloodwork, which is entirely unnecessary. His bloodwork results alone are sufficient to assess his health. After pointing out the unnecessary X-rays, they removed them from the quotes. However, after I had already brought my kitten to them for a normal exam to establish a VCPR, they insisted on doing a re-exam each time, claiming the FIP study group was requesting these re-exams. When I asked the study group, they naturally said no. This was clearly the clinic's decision. I contacted the vet to express my dissatisfaction with these unnecessary charges, but it took an entire three weeks to receive a reply. The vet claimed that not performing a re-exam each time would risk sanctions on her veterinary license. Skeptical of this claim, I consulted my new vet, who reassured me this wasn't true. Unfortunately, after pointing out these concerns, I was once again met with silence. This behavior only confirms my suspicion that they were more interested in extracting money from me than in my pet's well-being. Given the substantial costs involved in treating FIP, their actions are particularly upsetting. Vets like this contribute to a growing distrust among pet owners, making them hesitant to bring their pets in for regular exams. It's disheartening that a place that should be about caring for our pets has turned into a profit-driven operation. Consequently, I've decided to leave this clinic and seek care for my pets elsewhere in hopes of finding a place that prioritizes their health over profits

My experience with Liston Animal Hospital has only been that of one of excellence . Over the last…read more17 years, I have had 3 wonderful dogs under the high quality care of Dr Liston and recently, Dr Beattie. Dr Liston did create a unique model of compassionate and affordable care and that model has been maintained with the new ownership. I have experienced the full scope from puppy stage to rescue dog to end of life. I would suggest that other clinics could learn well from this one, including the human type. Highly recommend .

Everything is great there. My dog loves going there and is exhausted afterwards…read more I have to take away a point because over holidays they close dog camp because they have many dogs boarding. They should allow the regular dog campers on their regular days. Do not punish the regular customers!

If the owner acts this way with the dog owner / parent how does she act with your fur family when…read morethere's no one around. Read on My wife got everything done by email for are 2 dogs to stay here. The morning of are trip she email the dogs medical info and asked if there was anything we needed to bring or need to know before we go. We were told no and they would see us later. Being are first time there we showed up around 2 not knowing there are special drop off times. The owner was rude from the start and wanted us to pay $31.00 to drop off the dogs early and that we should no this as it's on the email. I started to asked my wife to take a look at the emails and the owner didn't let me finish my conversation with my wife when she went nuts screaming at us and getting in our face. I keep asking if I could finish my conversation but she keep freaking out saying no and telling us to pay the $31 or get out of her property. If she would have let me finish I would have said if it's on the email i have no issues paying it. We ended up leaving as her verbal harassment was to much. We later check all email correspondence and the only thing is a small signature block with the time they are open. There was nothing in regards to a early drop off fee or a fee if you show up at a deferent time. When then went to Hwy 7 pet retreat unannounced. It was not a drop off time but they were very helpful and kind and had room for our dogs. Since it was our first time there they took the time with a smile to explain how it works there. Oh ya no extra charge. One must not forget that this is a service oriented business that should be handled with poise and a smile. Thank you for reading this review.