I rarely leave negative reviews, but my experience here warrants a clear warning to others…read more I brought my vehicle in for what was supposed to be a straightforward repair and then heard almost nothing for 10 days. Communication was extremely limited--calls and messages largely went unanswered, and I was given little to no meaningful updates about the status of my car. After waiting over a week with no progress and no clear answers, I finally went to pick up my vehicle--only to find that absolutely no work had been done. Despite initial assurances, it became clear that nothing had even been started. When I tried to get an explanation, I was met with a dismissive and unprofessional attitude rather than any accountability. The lack of transparency, combined with the poor communication and apparent indifference, made the entire experience incredibly disappointing. Leaving a customer without their vehicle for 10 days with no work completed and minimal communication is simply unacceptable. I would strongly caution others before trusting this shop with their time or vehicle.

My engine failed and I was scared it was going to set me back by a ton of money and I hadn't even…read morepaid off my car yet. But I took it to His Hands, and they worked closely with me to get an engine that would work with my budget. Saved a ton of money! Thankful for the manager, Mike and his staff. It took a while to fix, but I'm glad it wasn't a rush job. Got my car back. Thankful to have a trustworthy shop in town.

I found a used truck i was looking for at Burt Watson and Jennifer was fantastic to work with. She…read moredidn't high pressure me. I test drove it she walked through what the car fax was showing quoted a price and then let me think about over a couple days. I told her what my best price would be and she met it. From showing the vehicle, meeting my needs, making the sale, and delivering she did a fantastic job. I would recommend Burt Watson and Jennifer to anyone looking to buy a used car. Thank you Jennifer! John N.

We were looking online and found a used Nissan Pathfinder we wanted to look at we arranged to go…read morelook at it we were told it passed inspection and was a great vehicle soon as we went to test drive it there was major issues with the way it shifted so went straight back salesman verified something was very wrong so looked at other vehicles they had a 2019 Equinox took for a test drive and it appeared to be fine we ended up purchasing this vehicle they said it passed inspection. First night we had it the next morning there was oil in the driveway also took on a drive to Saginaw which was our furthest drive with it and noticed after a longer drive that the engine would slightly rev before shifting which did not happen during our shorter test drive we contacted the sales person and they are not willing to do anything even though just purchased 2 days prior I took to a garage to get it checked they raised vehicle up and had me take pictures underneath of all the wetness they told me where the oil and transmission fluid is leaking from and gave me a written receipt of the issues and stated that there is no way that they could not have known because this is something that has been leaking for a while not just something that started the day we bought it and the shifting issue could be because of the leak as it is losing trans fluid We have tried to see if they are willing to help make this right but the salesman told my girlfriend its sold as is. This does not look good on them they say they are a good honest company but it does not appear that they care at all about their customers just making a sale, As well as posting on here to let people know we are also going to make sure to post on all social media pages that we are on and also let friends and family know by word of mouth to make it known so people don't make the mistake of going here as we do not want people to have to go through the same situation as well as contacting the better business bureau and giving them the photos from under the vehicle and the written paperwork from the other shop that checked it out it is a shame because we like the vehicle but want it to be a good family car for us but they just dont care to help.

October 2025- I had a tiny oil leak in the upper and lower intake gasket on my Jeep Wrangler JK…read more Todd and Jacob were very professional, helpful, and communicative. Todd even took the time to explain the leak and show me the problem gaskets. The shop is very clean and the team is very friendly. Todd is also a Jeep Wrangler owner so now I know who I will come back to in the future in Midland. They offer warranty on their work and parts also. They saved me over $1,000 had I done this at the dealer. I'm so happy.

the kid is running the show now, thought I would give him a try…read more had a winter tire to be put on a rim and said nope cant do it you have to make an appt and there is a three day wait, I already miss Ron, so now I know skip this place. thanks

Starting with the good. While their loaner cars are older and not the best at least they have…read moreloaner cars. That's where the good ends. They greatly over charge for parts and labor. Example; the parts they replaced I was charged $180.49 for them and $336 for labor. I called two different Ford dealerships and both said the parts are $70.00. Ford quoted me $375.00 for parts and labor. Hemlock Auto & Alignment charged me $528.12 for the repair. Yes they got me in a couple weeks before the Ford dealer could. Had I known up front how expensive they are I would have waited. After I did get a cost if I had decided to take my car to Ford for the repairs it would have e cost me $160.00 for the quote they gave me. Add that to the $375 at Ford and I'm back up to the same price. Unlike many other businesses they do not Honor Military or Veterans or offer any other type discount. They will not install your own parts even if they are OEM parts. I cannot recommend this establishment or will I ever go back to them for any future repairs. And yes the Ford Dealer has newer, and nicer loaner cars too.

Picked up vehicle and returned it when done it was hassle free was fast and very friendly I would…read moreuse them again i punched 5 star but only 4 showed up

When I hit a deer, I went to the dealership. They took pictures and a report then I heard nothing…read morefrom them. After almost 3 weeks, I took my son's recommendation of Midstate Collision. So I called them and they responded right away. They scheduled my repairs so they'd have a loaner for me. Chuck did a great job on the repairs. Hunter and Britney kept me updated on everything and were so friendly. I won't hesitate at all if I ever need collision repair again!

Our go-to body shop! Definitely has our recommendation…read more If I need honest advice on any work, they are the place to go. I wouldn't take my vehicle anywhere else.

Jake repaired by SUV last week and completed the repair on the timeline he promised. The vehicle…read morelooks great, and the repair was reasonably priced. I did note that the office is the cleanest repair shop office I have ever seen. Thanks for the fine work, Jake! Pat K

My tire started to shred this afternoon and I pulled into a business on 57 to wait for a tow truck,…read moremy husband happened to be close to the location in his semi. After accessing the tire, we decided it wasn't safe to drive on it, called a tow truck and with 15 mins to spare before closing, delivered the car here. They had my car up on mounts, 4 tires replaced and out the door without trying to sell us anything extra. I appreciate honest, prompt and friendly service!

This is the 2nd time with Jeep repairs and the Business is very reasonable in price and working…read morearound my Office life with travel. I am a military veteran and this is a veteran freindly facility and highly recommend. They are also open on Saturdays in which is rare for repair shops in the area...

We had looked online for a new or used car and found what we were looking for at Garber Chevrolet…read more It was definitely worth the trip to visit this dealership. The whole process was an enjoyable experience. Justin Wakefield was fantastic to work with. He is friendly, professional, knowledgeable, and very helpful. He answered all our questions, had great follow up contact, and a very pleasant person. We would highly recommend him and would definitely purchase again with him. Johnathon Boyd was great too. He was also friendly and professional and was fun to chat with. If you need a vehicle, give Justin a call. I'm certain he can help you find a great car.