We have purchased MANY trees over the years from Browns and other local nurseries, but our latest…read moreexperience at Browns has not been good. A tree we purchased 10 months ago has not been doing well. It has been properly planted and cared for-even "babied" along-and still not doing well. We are not at all new to tree planting or basic knowledge, so to have this kind of issue is very very rare for us. We have inquired back with Browns 3 times now as to what we can do to help this tree make it, and have gotten zero help or answers this far. We are getting the feeling that they are just waiting for our 1 year from purchase guarantee to pass by so that they can skip their commitment. We do not necessarily want the tree to be replaced, we want their input to know to make this tree thrive better and we are not getting it. Our next tree/shrubs may be coming from someplace else. Update from initial paragraphs above... absolutely zero "customer service" for the tree, and our time ran out. We had to cut it down. $300+ in the burn pile. I very rarely give a business this kind of review, but I honestly feel that this was warranted. We played by all of their retune/customer purchase rules and guidelines, and they did nothing.

First of all the actual design, making sure the plants are properly placed according to their size…read more Also, when you pay for a professionally done job you assume they'll use quality products. The mulch was so bad I had to replace it the following spring.

The plants at Berns Garden Center is the only place to buy your plants. The plants are super…read morehealthy and guaranteed. Yes, they a bit more expensive than other places. The customer service you receive is the best around. They can answer all of your questions and provide help in MANY other ways. Please check them out!

My lovely wife life loves this place. I find it annoying as every time I go in to the store, I find…read morethe same dirt or trash tucked in the corners like they simply don't 'deep clean' the place. I get it's a plant store, so I try to just let it go... they have a ton of plants, bushes, trees and helpful people working here. The hanging basket lane is pretty sweet so that's my favorite part besides spending time with the mrs.

Excellent plant farm! Much bigger than I expected when I…read morepulled in. So many plants! Everything is in such good shape. Not those sad little starter plants that you find elsewhere. And everyone is so friendly. We picked up some herb plants and a lilac bush. We're looking forward to the gardening season and would return here for more plant needs.

My favorite local place to buy plants. They have an absolutely fabulous selection and the staff is…read moresuper helpful. If you are looking for something specific they will direct you its location in the nurse. In addition the staff is very knowledgeable and are able to give you helpful tips that will ensure that your plants thrive.

Ryan and his crew do great work! I'm happy with all of the work they do for us. They are the only…read moreones I trust!

If you're looking for some good quality mulch, look no farther. Ryan set me up with some triple…read moreshredded black dyed mulch. This is some top notch mulch, and nothing but mulch. You won't find any chopped up aluminum, wood, or any other foreign items in there...just pure mulch. It is the finest shredded mulch we've ever used and seemed to spread over more area than the regular stuff. Ryan has always taken care of us and is very reliable on the delivery side too. Called him late in the week thinking I probably wouldn't get it by the weekend, but 2 hours later I was spreading mulch. Excellent service you just don't find much these days. I've used him for years and have never been disappointed. Give him a call at 513-899-6257

Pfft! What a wasted trip! You call this a nursery? This is an over grown lawn full of weeds! There…read morenot even a greenhouse here at all. Don't even waste your time or travels. Look at my image.

Looking for lavender to plant on pet grave and they had a new beautiful supply and the couple were…read moreso sweet.

Wow! If you are looking to plant, garden, or landscape you need to visit Natorp's. We are new-ish…read morehomeowners and just now figuring out our landscaping. We had tried two other local nurseries plus Lowe's and Menards without success- sad looking plants and no help who could advise us on planting for our mostly shaded area. Natorp's was completely different and above and beyond our expectations! As soon as you drive in, it's beautiful and clearly marked. The woman at the customer service desk directed us to a perennial specialist who was so knowledgeable with 30+ years of experience! She helped us find everyone on our list and more. The plants are so well organized, labeled, and easy to find. And they were so healthy- even though it was fall when we visited! I can't stress enough how helpful everyone here was. We were helped by at least 4 people who were so smiley and engaging and willing to find anything for us. They shared that they grow everything there and that they have hundreds of acres! And the prices... you would expect a place like this to charge more for the experience and plant quality but they are an outlet so the prices are amazing. My mother in law is a seasoned gardener and told us she had paid almost 3x what we were paying for some of our plants. You get the "club price" just for buying it- so easy! They will load the plants in your car after, truly taking care of you until the last moment. We were still shopping til closing time and they didn't rush us out and helped us even a few minutes before close. This was a bit of a drive from us but worth every minute! We already know we'll come back when it's time to plant more of our yard, and will recommend it to anyone in the market for plants and a wonderful customer service experience.

Huge selection! Just be sure to check for when they're open because they close for part of the…read moresummer.

Great nursery to buy trees at. I have bought trees here off and on for the past 15 years and have…read morealways had success. They have very fair pricing and it's great to walk around and see all the nice plants and pick out what you want.

Applewood nursery planted bushes less than a year ago. They were unhealthy and most died. Never…read morereturned my calls. Do not go there!

People are friendly and helpful. Started coming here last year…read more.. They have a better warranty and guarantee. People actually come around and ask if you want help... more consistently than other garden and nursery stores. Wish they carried ... fruit trees and composting worms, but can't knock their business decision. It'd just make it convenient for me as I haven't had luck at other local places and online seems to sellout of the stuff I want.

We bought our Christmas tree on November 19th and took it down January 4th. My partner and I both…read morecommented it was the best live tree we had bought. It still smelled great and had plenty of needles. Picture with just the light left on so folks can see how well it held up

Went today 4/20 to look for some perennial grasses. Little to none of perennials in stock of any…read morekind and most of it looked uncared for / half dead. Only one associate and he was with a customer for over 20-25 minutes Went inside and when cashiers asks if I needed help I said yes but the guy outside was tied up with someone forever. They oh, that happens a lot! Walked to the annual outside area -packed with color, plant, associates. Like two different worlds.

I don't know how this place doesn't have great reviews. Their selection of houseplants is unlike…read moreanything around. Absolutely beautiful garden center.

Very need selection. Organized and staff is very helpful…read more My husbands favorite store!

Yelp limits the number of characters you can put in your review and this is one review that I could…read morenot leave out any details out of. I am so frustrated and upset! I rarely ever leave reviews; great, good, or bad...but this has to be said! I encourage anyone who shops at this store regularly or who wants to learn a little bit more about the company culture to read the pictures below, in order. And to be Frank, this actually involves two stores, and the online ordering system, making this a systemic issue with all of Rural King as a franchise. The culture promoted and tolerated within this franchise is disgusting and the lack of professionalism and business knowledge is wholly subpar. I genuinely have no idea how they are as successful and as big of a frandchise name as they are. If I felt this was a one-off, bad luck, special circumstance issue, I would not have made this lengthy review, but the entire experience screams of this being the cultural "norm", being accepted by employees (all the way up to management), and being a systemic problem within the entire franchise that needs immediate attention and swift correction. Thank you to everyone who reads the pictures of the full review below and I sincerely hope that this brings about some change within the company.