My wife and I have used Walt's since 1973. As our family grew and we…read moreneeded new appliances or ones fixed, we always returned to them. They have always put honesty and integrity up front. I believe that's called "Customer service". They have fair prices and I trust them.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

I went in there thinking it was Sears. No big deal, still a great place to buy!! My sales person…read moreRuby was no nonsense showed me what I was looking for and made it all happened. Price for fridge and matching washer and dryer $3k and not cheaply made! Now, here's where it gets very interesting they called me that night apparently their truck was involved in an accident so they offered a refund of my delivery fee. Aziz the manager gave me information to a third-party source that can do the delivery and installation. To be honest I was worried. But in the end Lewis and his girlfriend, did not get her name. Probably were the most amazing people I have ever met who took my refrigerator apart to get it into the door put it back together, perfectly! This couple should have their own fleet of trucks! All I can say is great job from everybody I am a very satisfied customer and will continue to tell everyone I know about the great service that I received! Oh, did I forget to mention they made the delivery after hours and probably didn't make it home till midnight. But I have a refrigerator and a washer and dryer and I can't be more thankful.

I ordered furniture expecting same day delivery, and not until after I paid was told I would not be…read moreable to get my furniture for 3:days , when the day came after taking off work and missing money, I was delivered the wrong furniture set!!! The manager was more concerned about the weather, than my inconvenience of losing hours and receiving the wrong furniture!!! I will not recommend this place to no one !!!

I don't understand the negative reviews. You know what you're buying the minute you pull into the…read morelot. Used appliances. My father brought me here after my 5 year old washer & dryer I bought from Lowes crapped out. I wasn't looking to spend another $800 ($400/piece). I found a Maytag set for $400. Since my father is a regular they gave us a discount. So I paid less than $400 with tax for the set. It had some paint chipping and dents. But it works. And the younger gentleman even helped load it into my SUV. I agree with some of the bad reviews about the older gent. He was kind of rude. But hey, you're spending less than $200 a piece for a used washer & dryer. Located in a very seedy area. You get what you pay for. You want non-dented appliances & commission-based customer service. Go to the big box stores!

I buy a stove two weeks ago. They gave me 30 day guarantee. I went today because the stove was not…read moreheating well. I explained the problem But instead of trying to deal with the case they get a negative attitude And they were telling me that there was my plug, I know for sure that plug is OK. for sometime we're arguing until they finally decides to give me another stove. I came home and plug the new stove and it works perfectly .... They have a terrible bad customer service...

Excellent customer service. We purchased a refrigerator, washer and dryer. Delivered and all set up…read morewith all new hoses, there is an extra charge for delivery but well worth it to have it done right. Very knowledgeable and willing to work with you.

From the owner: We sell used appliances in excellent working condition, very clean and ready to use. All of them…read morewith free warranty included. Delivery service available.

Upon my return to Dallas 12 years ago, I needed to purchase a new Refridgerator just before…read moreChristmas. I called and I was helped by telephone for the type I wanted. It was delivered two days later. I have since replaced the dishwasher, stove and soon my washer and dryer. I have had excellent service from Ed Kellum and Son each time I have shopped there.

We went to Ed Kellum based on a recommendation from a friend and also because we wanted better…read moreservice than we could expect from a big box store like Home Depot/Lowe's. On January 4th, we purchased a KitchenAid double oven from Mark Pritchard. It was expected to arrive in late January, so he gave us an approximate installation date of February 1. Since we hadn't heard from him during the first week of February, we called him several days after the promised installation date to check on the status. He seemed surprised to get our call. He called us back and told us that the KitchenAid was on backorder for several more weeks. So, he offered us a more expensive oven (at a discount, but still more money than we planned to spend) and we paid the difference ONLY because we needed a working oven. The Fulgor Milano was installed the following Saturday. But, Kellum's installer failed to test both ovens before he left. After he left, we discovered that only one of them worked. We contacted Mark who sent an electrician to our house. The electrician determined nothing was wrong with the wiring at our house. We contacted Mark again. Mark then arranged (through Kellum's distributor) to send Apex (a repair company) to our house. Apex replaced two parts on the oven, and it still didn't work. Our request for a new (WORKING) oven was declined by both Mark and the distributor, and Apex came back out more than a week later on Feb 24 and replaced a third part on the oven. So, as of February 24, we now have a "brand new" oven (for which we paid several thousands of dollars) that has already been repaired twice (three parts replaced) in less than a month after waiting more than 3 weeks beyond the delivery time promised, and at a cost of several hundred dollars more than we planned to spend. Not once has Kellum reached out to see if the oven now works. We were told they would extend the warranty on the oven that was installed for one year. But, several months later, we've never been able to get anything in writing regarding the extension of the warranty. We are now planning to replace our dishwasher and two refrigerators. Based on our experience, we will shop elsewhere. Needless to say, we are not happy with the service we received or the condition of the oven on which we spent several thousand dollars. We should have gone to Home Depot or Lowe's. Kellum's service was awful. We DON'T recommend Kellum to ANYONE! Dear Business Owner - if you're only planning to reply "Thank you for bringing your experience to our attention. We regret to hear that our service did not meet your expectations. At Ed Kellum & Son, we take pride in ensuring each of our customers' satisfaction. We continually strive to enhance our services and we hope to have another opportunity to serve you better in the future", please don't bother. That means nothing to me. And, your horrible service blew all your future opportunties to "serve me better".

This place is in fact not closed, I've been working with OB Thomas since 2018…read more His application are good. You just have to call his phone number and he picks up, he is a timely man. He is respectful and straight to the point. As soon as I am able I will post a photo of his establishment

I bought a refrigerator from the appliance store the refrigerator didn't work I went to address the…read moreissue in which the bs started I went back I knew I wasn't getting any money back so instead I elected to get a dishwasher it was dirty when they delivered it the dishwasher was 125 I paid 175 for the refrigerator he owed me 50 gave me 25 so when I spoke up he told me I better be glad I'm getting that the audacity he had the unprofessionalism was @ a all time high so if you're in southeast Dallas off 2nd Ave I wouldn't recommend this business