Allure Properties Group is a property management business located in Vernon, NJ. They have been the Management Company for Heritage Lakes (at the Quarry) in Hamburg NJ for the last 10-15 years (you know- frankly- I'm not sure how long it's been! At least since I moved to Heritage Lakes in 2018) and have been helpful, friendly, and always willing to dole out information upon request. Allure Properties Group (hereafter APG) is directed and owned by Nicole Lyew, CMCA (Certified Manager of Community Associations) and AMS (Association Management Specialist) and the APG web site can be found at the following URL: http://www.allurepropertiesgroup.com/ Nicole and her fabulous team work closely with the Heritage Lakes Home Owner's Association (hereafter HOA) board of directors. The owners association is comprised of a five member team, empaneled by the community at large on an annual, biennial, or triennial basis (length of terms are dictated by the specific office the board member is elected to) The contact information for APG can be found on the website referenced above but I am posting the information for completeness: Allure Properties Group, LLC P.O. Box 364 Hamburg, NJ 07419 Office: (973) 823 - 0593 Fax : (973) 209 - 0257 APG has regular office hours at their McAfee (borough of Vernon township) location: 9:00 am to 5:00 pm Monday thru Friday. Specific Holiday hours and office closures are generally listed on the corporate website and are also sent via resident notifications by USPS and email. APG is no longer providing on-site maintenance for Heritage Lakes. Instead, the Board of Directors had requested to directly hire their own team. The Heritage Lakes maintenance staff directly interfaces with the APG team to complete both routine, scheduled tasks as well as for special work order-related tasks requested by the residents and approved by the HOA board. We've had great success with the current arrangement, and are proud to share the responsibility of managing the community's needs and wants with APG. APG is directly engaged by residents with questions about rules, regulations, property-specific modification requests, and are available during posted business hours by phone or in-person walk-in. APG can also be emailed after-hours and I've found that the response time comes quickly, sometimes even after regularly-scheduled business hours, which was an unexpected, and very welcome, bonus! As both a long-time resident of Heritage lakes, and an elected board member, I have always had quick and professional responses to my questions and suggestions. Thank you, Nicole, and the entire APG team, for making our lives just a little bit easier . read more

Being a resident for more than four years I have yet to see quick response to any of my concerns. The management team thinks they are beyond reproach, you have some nerve to complain to them or so it seems. I'm tired of not knowing what's going on with our fees and not seeing a breakdown of our bills. My 'manager' doesn't seem to be knowledgeable and continuously makes excuses saying that things are 'not in their control'. Well, then tell me please who does control what goes on here? read more

Extremely disappointed. I wouldn't recommend living at any property they manage. Response time is horrible and when they do respond, they are dismissive or outright rude. read more

The owner of the company is beyond rude. There's absolutely no professionalism whatsoever with Allure property group. They act as if they are doing you a favor by even picking up phone .We are required to walk our dogs and it designated area. There was a black bear at least 700 pounds staying in this one area throughout the day repetitively. Multiple phone calls asking for a simple email that would take all of one minute to alert the residence should be careful while walking your dogs. It was like pulling teeth to get them to finally do it. You think it would be a simple task for a management company to want to keep their resident safe. They have no backing to anything that they say, and make things up as they go along . when you pose a question they DO not stand behind their words ,tell blatant lies lack understanding and empathy. They do not return calls in a timely manner. Imagine being charged a fee to have your Hoa's taken out monthly from your checking account. Extremely disappoint. I do hope my board members realize the importance of the reviews given not only from me from others as well . read more

I have dealt with many Management Companies in my life. Never have I ever encountered such abrasive mean woman. They decide they don't want to speak to someone who calls them out on there nonsense. They don't return calls and when they do they are mean, degrading and useless. If you look through there reviews on here and Google it seems to be a pattern. Then they talk about the residents private information to others in the community. They need to be replaced immediately they don't seem to do anything or want you to do there jobs read more

I just moved in this past July 2024. I'm rehabbing my unit. What a discussion mess, in and out. I just replaced three doors $$$ and I had all the molded carpets removed and replaced. It didn't have a refrigerator in the unit and the stove looked like he came out of the dumpster. I had to dump more money into the kitchen. It took three months to scrape the tiles clean.(gross) Next is the bathroom and kitch cabinets. In the meantime, the HOA approved the replacement of the rotting wood on my deck this past fall. Great right! No, I had to put them off until my new doors went in. Great, now I'm ready. Great, right, no. A neighbor (John and buffy) stopped my project because they wanted to see the bill being paid. So it got pushed off until November 27th 2024, great right, NO. The old people above me complained to the HOA. Boo hoo, I want my unit done too. So here we are at the end of January 2025, today was my third appointment that the contractor should have come ( this time, not banging on my door unannounced) for the 3rd time I moved my stuff off my deck and nobody showed. No phone call, no emails, meanwhile, I emailed the HOA again with no F-ing response. Now I have to move all my shit back onto the deck. I called the contractor, they told me this Monday...that's not good for me, I said. It has to be Thursday. I have plans Monday. WTF....the HOA is not my mother, how about picking up the f-ing phone and asking me my schedule for the following week?! Huge disconnect with the HOA and the condo owner. P.S. the people who they hire to shovel a path,should be fired. They do a horrible job. I shovel from my doorway to the common path. They never make a path from the common walkpath to the street. How are we supposed to get to our cars? It's a common walkpath with white lines in the road, it should be cleared. Plus, I was told they will come back and put salt down. They never come back! Ice is all over. HOA needs to step up and do a better job! read more

They are worse than covid. They don't get anything done. They don't return calls. When you finally get through to them (despite their antiquated phone system) they refuse to help. The owner Nicole said she would not deal with me because I was angry. How could I not be?!? I wasn't rude or vulgar. One side note: their system for paying monthly dues is a scam. They charge about $15 to make a direct deposit. read more

Stop lying. We would understand the truth when problems arise in many instances if given the facts.

Worst property management co! You contact them and get no response. They just ignore people. Extremely unprofessional and difficult to have to deal with. read more