So, I was waiting to hear back from the owner to give her an opportunity to rectify the situation but after a week of waiting, she has told me there will be no rectification.
I made my daughter a hair appointment for her birthday with the salon owner, Katarin, who has cut her hair once in the past to fix one of her employees botched cuts and at that time really did a great job. Now moving forward to this one that was a little too technical for her I guess, my daughter has very long hair and she requested long layers with a few face framing and some curtain bangs but wanted to keep the length. She also expressed that she doesn't use heat on her hair so needed something low maintenance. 2 hours and $130 ($15 tip included) She left with what she thought was an ok-ish haircut but not until she got home did she realize how awful it really was. Her hair looked choppy and uneven, her bangs are an absolute disaster and far too short to do anything with and a razor must have been used incorrectly because her hair went from looking super healthy to looking like every hair had split ends. When I was done listening to her cry, I booked her in with my stylist who confirmed my conclusion of a botched job.
Feeling that a haircut that should have been simple shouldn't cost me $200, I called the salon to request a partial refund as I did believe that the time put in (albeit, 2 hours on a simple haircut is outrageous in my opinion) I felt she should be paid for partial time, well, She thought different. She told me she did nothing wrong, asked my why my adult daughter isn't calling herself and why she wasn't given the opportunity to fix it. Well I will tell you Katarin, I called and booked the appointment, I paid for the appointment, it was a gift from me and she was unhappy with the cut but has a nice relationship with you so was scared a to offend. Also, in my opinion, why on earth would you go back to someone to fix a mistake they made but still don't see? So you can do irreparable damage??? Makes no sense. Anyway, Katarin started off kind enough to listen but her tone definitely changed as my complaint went on. I guess when it comes to hair and what you want as opposed to what you get at this salon, really is a suggestion rather than a fact or want. We will not be back for another $115 botched haircut and to be questioned rudely by the one who calls the shots. read more