My roof was recently damaged by hail and wind. I filed a claim on Jan. 17, 2020. It took them until Jan. 28 to an adjuster come to my house. The inspector met with my contractor and reviewed the roof, both interior and exterior. Once the inspector was off the roof, she got the Allstate Adjuster, Chuck Baxter, on the phone and began a 5 minute conversation flirting . Finally she put me on the phone with him. His 20 second response was he will call me back that evening with an estimate. The Inspector hung up the phone and told me, in front of my contractor I have a lot of hail damage. She then said she was off the rest of the day and would up load the pictures. At 5:00 PM Chuck called back to tell me he had not received anything from inspector and would call me the next day. On Jan.29 around 5:00 PM to tell me I did not have any hail damage so they would not be paying anything. I told him his inspector told me I had extensive hail damage. His response was to call me a liar. I hung up after that, infuriated. The next day I contacted my agent and we went over all pictures the inspector up loaded. All the pictures were so blurry you could hardly tell you were looking at a roof. My agent said he would request a review. On Friday Jan.31 around 11 AM I received a phone call from Gerome Satl who told me he was Chuck Baxters supervisor. He told me he was agreeing with his adjuster even though the pictures were so bad. He insinuated I couldn't afford my deductible. So a second Allstate employee insulting a customer. By the way I have been with Allstate for home car and motorcycle insurance for 13 years. I can guarantee you it will not be 14. I have contacted a professional adjustment firm to force Allstate to honor the policy. It is sad as a customer that never filed a claim to be treated in this manner. I would suggest you never consider Allstate for your insurance needs. They have proven to be dishonest. read more

If I could rate our experience a ZERO I would!! We have been working with Adrianna Gillespie since 12/13 when we cancelled our policy to find out it has in fact not been cancelled due to "system error" and is still "processing"we called today and was first hung up on and then spoke with Rachel Hatton a "senior agent" who advised our cancellation for auto and motorcycle is still processing (going on two months) and could not give any other assistance. After advising Rachel we were not happy with her answer I asked for a manager, she told me a manager could not do anything for me, so then I asked for corporates office number which very Conveniently she did not have. After expressing being very frustrated and dissatisfied she stated she did some more "research" and that the policies were cancelled on the 21st which is still wrong, and we have emails to prove. Waiting on an email of confirmation and waiting for correction On cancellation date!! Speaking to them is like speaking to a wall, and all customer service up to speaking with them has been horrible!! They will transfer in the middle of your sentence or just hang up!! Please do yourself a favor and consider ANY other insurance company then Allstate!! Our issue is still yet to be resolved! read more

Unbelievably terrible. Older woman backed out of a parking space and hit my new vehicle when I was 90% past her (hence her hitting the rear side corner of my SUV), and she stated that I should have known that she was going to back out and stopped in the aisle to yield to her backing out. I was obviously past her - she had no lights on to suggest she was in the car or backing out - and I was driving straight in the roadway which is the right of way position. Unreal that Allstate denied payment for my damages. Allstate is a quack of a company. The adjuster and managers Joe Vann and Leslie White were very unprofessional. They never really listened to my appeal. They didn't promptly return phone calls. It took quite the escalation to get a callback. Leslie then seemed to threaten me with the comment, at the end of the conversation, that what I had just said was recorded, as she reiterated in a terse email. Interestingly, she never disclosed that she was recording me on this particular call nor did she seek my permission to record or transcribe the recording. It all seemed incredibly unprofessional. Apparently there is no recourse with the exception of filing a complaint with the Dept. of Insurance. I plan on filing a second and pursuing this in court. Please beware of this company. I have never had such issues with an insurance company. It seems that they are able to independently function autonomous of the parent company with no recourse for terrible behavior. They also frankly ignored the physical evidence, pictures and video to go with the word of the person that would cost them the least (which of course was a lie). read more

UNETHICAL PRACTICES- I recently transferred my policy from Farmers to Allstate for comparable quote. I signed all the paperwork with Allstate and approximately 5 weeks after my homeowners policy was active I received a phone call from Allstate asking me questions about the size of my porch, if my bathtubs have jets, if I have a sauna in the house. A week later I was informed by my branch that my home was valued $150,000 more that what was originally quoted and that my annual premium was going to increase from $2,516.58 to $3,585.33. I frantically called Farmers so I could re-start my policy with them and drop Allstate. I originally paid Allstate the $2,516.58 in full. When I cancelled my policy with them and requested that they refund me the balance of the policy. When I received the check I noticed that kept almost $500 for 7 weeks of coverage. When I inquired about the refund they said that they retroactively charged me for the policy increase from the time started the policy not from the time they decided to raise the rates. I complained to the branch and the cooperate that I understand that you can charge me the increased rate from the time you notified me but it is completely illegal and unethical that you charge me from the start of the policy when we have signed documents at the lower rate. After talking to the Allstate Escalation team they told me that they are not willing to do anything to correct this. read more

i had a dead battery at home.i called them and initially they denied i was a member.the woman i spoke to was very nice and she took a few minutes and found out i was a member.she was extremely nice.i had to wait about an hour which in didn't consider bad.they started my car with a hand held device and i was okay in a matter of minutes.the mechanic said let it idle for 45 minutes and the next day it started right up.i did not like the initial denial but overall the service was good. read more

Terrible company, I made a homeowners claim in February, and as of April 22, they still haven't helped me. They have make appointments to have their adjuster come, and I take day off work,then they cancel that day. They have done this four times already. You're in terrible hands with Allstate! read more

ZERO STARS! TOTAL FRAUD AND CROOKS! Please do NOT use Allstate and give them your hard earned money! You are NOT in good hands with Allstate! Their customer resides above my condo...his water heater broke and flooded my entire unit. They have denied any liability so now I will be pursuing them and their client legally as well as filing a bad faith claim. I was an Allstate customer for 30+ years and they dropped me after one very small car accident! I switched to GEICO and saved thousands! You can too! I hope it's worth it to Allstate for legal and social media tirade I am about to launch on them! read more

Nasty company. Sucks the monthly/yearly premium out of you and the minute they have to/or MAY HAVE TO pay they dump you! My policy with Allstate is called HOMEOWNERS-PREFERRED. For 17 years my car and home has been insured with Allstate and they certainly preferred to take my money. I never filed a claim, never had a ticket, never had an accident, never missed a payment. Every 6 month for the car, yearly for the home. About $21,000 In Oct 2016 (6 month prior to home insurance renewal in April 2017) I received a notice announcing a property inspection. I could not get an appointment, not a month, not a week, not a day for the inspection. I am old, live alone. Yes, I have a gate. Yes, most of the time it is locked for security reasons. (When I expect service or delivery people I unlock the 7 AM to 7 PM) In Feb. 2017 (exactly the time limit to dump me legally) I received a notice of non-renewal. Reason: "We have been unable to obtain a complete exterior inspection of your dwelling." In 4 month they could not inspect my home!!!!! Agent was told that the gate was locked. Did they expect the gate to be open for 6 month? They should just admit they wanted to "dump" California homes and not make up some stupid excuse! How nasty can the " good hands" people be? Apparently pretty nasty!!!!! read more

I mainly have this for my daughter who is several hours away at school. She was in an accident and we had her car towed a few weeks ago. She went to pick it up from the body shop today and it wouldn't start. It was after hours and she thought she was out of gas. She called and they brought her gas but also had to jump her battery. (She paid for the gas). She drove off , stopped to get more gas, went to the grocery store and car wouldn't start when she came out. She called; it's dark and raining and she was told she had exceeded her policy limits. No more than 3 calls in a yr. (the first one was to jump her car last fall). So now she has to find a way home and the car will have to stay at the grocery store. No one told her earlier this was her last service and she couldn't call again. This just happened tonight. I called them and was told the same thing. "I'm sorry to tell you... " Whatever... I have cancelled my policy and am moving to AAA. read more

I was in a accident with someone who had Allstate they hit me and allstate will not repair my truck latch that was damage when they hit me thay sent me to service king to repair my bumper and they put touch up paint on a chip in the paint and where they did paint there is lint under clear coat and there is still a 4" crack still in the bumper and they refuse to replace or repaint my bumper Allstate is very unprofessional and very rude read more

I called Allstate Motor Club today (1/4/18) because I had locked myself out of my car with the keys in the ignition. I reached an earnest and polite young man who, after taking the necessary information, then put me on hold for at least 35 minutes. Finally he returned to tell me he was having trouble finding a service company that could readily assist me in a timely manner. They could only help me in 3 or 4 hours or not get to me at all! I was incredulous! In the SF Bay Area (actually San Leandro, CA) he could not locate any company that would perform a simple lockout task. He explained to me he called companies "all over the region" but the answer was the same. I asked him didn't Allstate use a local "go-to" company that handles local jobs? He was apparently unaware that this was the case. I became disgusted and hung up, trying other solutions, but without success. Finally, it occurred to me to call Allstate again and try another CSR. And sure enough I reached a woman who quickly mentioned that Allstate did indeed have that local "go-to" representative (Pop a Lock) and that in seconds she had set up a representative to proceed to my car. If I had waited for that first CSR and his search from here to Timbuctoo, I would still be there. Needless to say, that unsung, unnamed woman saved Allstate the loss of a disgruntled member. What I learned about dealing with Allstate is that it all depends on who you talk to--not all CSR's are equal. I'm not sure why there was such a disparity in the performance of the CSR's but I do recommend that if you are unsatisfied with your first CSR then call back and try another one. read more

Dismiss proofs and evidence. MAGGIE BUCKLEY and Laurel Le Beau hanged up the phone and made " investigation"that ignore 2 witnesses of their insurance responsibility because they think they can. read more

i've been with allstate insurance since 1974 when my mother first purchased the insurnace policy. when she passed away, i keep the policy going because i thought that i was in '' good hands with allstate'' nothing but a bunch of lies. i filed a claim on 02/16/2021because of the heavy ice and snow damaged the addition to the house that had been a part of the house when we moved there in 1960 and was covered. it took them 3 weeks to send out an adjustor and when she came out i told her about the mold that was inside of the addition and the heavy weight of the ice and snow made the addition come apart from the house. after the inspection the adjustor and her manager decided that an engineer needed to come out to my house and do his so called expertise on my home. now mind you this happened on 04/09/2021, i called and called to see why it was taking so long for me to get a report from the engineer that was only suppose to take 2 weeks and 2 weeks tuned out to be a month. i have mold in my home and i had a lung disease, so do my husband who is on oxygen 24 hours a day, 7 days a week with the probability of having to get a lung transplant. so on 05/07/2021 because the engineer said that the addition was 50 to 100 years old that it needs to be torn down and replaced,but i will have to pay for it because allstate will not cover it. we have had some pretty horrible winter's in chicago and never once had i called allstate for any claims on this addition, but when i did all i got was smoke blown up my butt, people trying to play nice to you knowing that they didn't care and was not going to pay this claim in the first place. now i'm being told that on 05/22/2021 that my policy will be cancelled if i don't have some other repairs done. my husband is not working under doctor's orders since 12/15/2020 and can't retire before 26 weeks are up because we need the insurance coverage that he has. there is little to no money coming in, so how can i get these repairs done and i explained all of this and more to every allstate representive i spoke to. after all of these month trying to get my claim paid and then to be told that it's not, i felt like allstate spit in my face for being a loyal and faithful customer for all these years. please stay away from allstate insurance, because you are not in ''good hand'' with them, when you need them allstate will throw you away like garbage and never look back. my name is denise b. and i hope everyone reads this review regarding allstate insurance. read more

Allstate sent me a personalized letter informing me that I was pre-approved for a special auto insurance rate. The sample quote was based on a car similar to mine, with similar comprehensive coverages ($100K/$300K) for a 6-month premium of only $160.00 ($26.67/mo). This was half of what I was paying GEICO (incredible!). Since I've had no accidents or tickets in may years, and have a good credit rating, I called the Allstate agent referenced in the letter to immediately switch. After 45 minutes of answering the application questions, I was finally quoted a 6-month premium rate that was over $600 - nearly TWICE my GEICO rate! When I asked the agent why Allstate had initially quoted me such a low premium rate, the agent said she also received bogus auto insurance rate estimates like mine from Allstate (her company) - that no one could possibly qualify for. She said she had no idea how Allstate came up with those sucker premium rates. So I wasted nearly an hour because of Allstates' unscrupulous snail-mail marketing program. Now I'll NEVER consider Allstate, and will tell all my friends and family just how unethical their marketing is. read more

I called for help from my Allstate Motor Club roadside service at 9:13 AM. What followed was 6 hours and 15 minutes of lies, false assurances, and a robo customer service answering machine emphatically insisting my call was important. Right. I had several robo text messages stating the provider was on schedule. Complete, automated BS. This was a prepaid service. Allstate, despite their name recognition, performed like a "take the money and run" fly by night, low rent, half fast rip off. I have had this service for 7 years straight and have a couple of times received good service for dead battery calls that did not involve a tow. If you need a tow then pack a lunch and a change of clothes. I think they do a low buck contract with sleazy providers who do not respond in the order the calls were received, but by prioritizing calls that will pay better than low buck Allstate. If nothing else is going on they may eventually come and get you. Are you elderly, broken down out in the country in hot or cold weather or a bad area? Rest assured Allstate will maximize your suffering and their profit all at once. Dealing with Allstate could have serious consequences. You are far better off calling a local provider yourself and avoiding this irresponsible, greedy middle man scam. Working through them will actually delay your receiving help. read more

Allstate Insurance is the worst insurance company I have ever dealt with here's the deal I opened up a policy a year ago when I did the idiots at Allstate instead of using my fiance's name which is similar to the people who live above me they used the ladies similar name who lived above me instead of my fiance's name I do have one or two DUIs and her driving record isn't that great so when I called to tell them they messed up but had no problem using my fiance's credit card which had her name on it not my neighbors name that sounds close so they were like oh my God we're so sorry let us fix it since that day I signed up for auto-pay I have had to call 16 times 16 motherfuking times have I called and gave them the correct routing number and everything account number routing number you name it I gave it to them 15 times so far I am now about to get my insurance cut off because they cannot get their act together they don't know how to enter numbers into a system and hit enter but here's the real reason guys it's discrimination it has to be discrimination because of me and my driving record with my DUIs because I'm calling these people 16 times now about the same thing and nobody is fixing anything I am tired of it I am going to sue Allstate for discrimination if I wasn't supposed to have the damn Insurance due to my driving record then tell me don't f****** up with my money in the bank now I'm negative and I haven't ate for 2 days because I'm negative in my bank account thanks to Allstate where they take your money and leave you starving I DO NOT RECOMMEND ALLSTATE OR MAYBEBTHEY JUST DONT LIKE PEOPLE THAT HAVE HAD A PAST AND IS DONE WITH IT ALLSTATE YOUR DISCRIMINATION WILL NOT BE TOLLERATED I AM SEEKING LEGAL HELP !!!!!!!!!!!!!!!!!!!!!!!!!! read more

BEWARE OF ALLSTATE! IF THEY "CAN'T REACH THIER CLIENT" THEY WILL USE THAT TECHNICALITY AND WON'T PAY. My son was involved in an accident in which a client of Allstate insurance hit my son's vehicle. After contacting Allstate insurance with the situation and submitting a the claim, we continue to get denied. We spoke with Allstate agent Caleigh Lollar after receiving a denial letter and she explained that she can not get a hold of her client! For that reason they have to deny us. After offering pictures of both my son's vehicle and the vehicle of their client, she stated that we have to have a picture of the actual accident. She was very short and rude to me and refused to accept any evidence of the accident that I offered. After speaking with the supervisor, I was given the same information. Upon asking to speak with someone higher up in order to get someone that can bypass this technicality she attempted to neglect my request until I said I would just call back and ask for her supervisors name. This is obviously a loophole that the insurance company's are using to avoid payout. I would expect more from Allstate, but obviously not a good company! I have left a message with Bob Gery, he has not returned my message or attempted to contact me. I understand that a company has to protect their own interest, but they should use any resources and evidence that is offered to determine the truth of the situation. If they are at fault, they should be responsible and and take action to make the situation right for the person that has been wronged. We have been "waiting for their client to respond" since December 9th, when are we going to move on and determine they are avoiding their calls. read more

Allstate Insurance made me cry. Last week, I took my convertible Mini Copper to a local car wash, and the employee of the car wash accidentally drove my car into a wall. The store manager at the car wash wouldn't give me their insurance information, probably because they haven't paid their insurance premiums in months, so I had to file a claim with my insurance company, Allstate. I expected Allstate to act on my behalf and go after the responsible party, however that didn't happen. The initial Allstate representative that I spoke with input into their system that I drove my car into a fixed object, and they had me down as the responsible party, even though I told the representative several times that I was not driving the car and I was not liable for the damage to my car. Fortunately, the store manager at the car wash signed a statement on the back of my receipt from the day of the accident, acknowledging that they were responsible and that they had damaged the front bumper of my car. I knew Allstate wouldn't be following up with the car wash to get reimbursed for the money they had to pay for the claim, because they were content placing the liability on me (their life-long customer) and letting me pay my $800 deductible because they could care less about their customers, and why should I care- - I've got "accident forgiveness." Well, I could care less about their "accident forgiveness" policy! I didn't drive my car into a wall, and I'm not going to allow the record to show otherwise! I've been misrepresented by the incompetent staff at the Birmingham, AL claims office from the very beginning; therefore I had to go to the car wash to ask them to reimburse me for the $800 deductible that I had to pay for the accident that they caused. Luckily, because I'm attractive, well-dressed and most people don't want to make me cry, the car wash gave me a check for the $800 deductible. Whether that check is valid has yet to be determined. After, I got the money for the deductible from the car wash, I followed up with Allstate to make sure they corrected their records, and to make sure they weren't going to be shelling out additional money to the car wash for any repairs to their wall, since Allstate had falsely put down that I was driving the car. The representative that I spoke with today said that I couldn't file a claim with them, and also go after the car wash for the deductible. She said something about double jeopardy, and I totally lost it. After speaking with 5 different representatives and getting nowhere, I had to bring in the big guns aka my husband. I believe he's having better luck with Allstate, but I want other innocent victims to know how you may be treated by Allstate if you file a claim. Allstate will treat you like a criminal! I highly recommend getting insurance from any other company than Allstate. I hear Erie Insurance has great rates, and the folks up north are far more educated than those in the south. I hope to one day get from underneath the stranglehold that Allstate has on me. Good luck and my sympathy to any Allstate customers out there. Kristan read more

Had problems with my starter. The first guy showed up and couldn't jump my car, and he didn't have the towing capabilities. I called back to Allstate and they assigned me a tow truck. Two hours later I called back to find out the status of the tow truck. (That was the person whom I set up the towing service, and he hung up on me), so I called back and spoke with someone else at Allstate. I found out that the Allstate person put in my wrong address and phone number, so my tow was cancelled. I set up another tow, two hours later I got a call back and they said they cancelled my tow because the tow truck had a emergency. I called back to Allstate and they said I couldn't get any more tows because I reached my towing limits. I debated with them for 20 minutes telling them I haven't received any tows for over a year and I didn't put any claims. They finally told me I could get a tow. So, I waited another hour, and they haven't even sent a third tow truck (7 hours total). That seventh hour, my car started, and I called Allstate to cancel the towing service. I was able to drop off the car to the auto mechanic. I cancelled Allstate and now waiting for a $26 reimbursement. read more

I have been member for 17 year and haven't used the service for the last 4-5 years. This year I tried to use it 2 times. The first time called for towing a car and second for flat tire. The first time the driver arrived and asked us for $130 cash. We didn't have cash and he didn't provide the service. It was Friday evening in downtown Chicago, so we left the car in pay parking and next day called different provider. It took me 3 months to get reimbursed with service provided from India, that it is hard to understand their accent. And they do not know what they are doing. However, today I called for flat tired and they told me that I have no limit. My 3 time services are used. They count the two calls to them on Friday evening without providing service, and the next day towing for 3 time services, which is completely wrong. Today took me an hour with them without any result. I called Farmers, they came for 45 min, fixed the problem for 10 min. I tried later on to cancel my member ship with All State which wasn't possible also. So, if you need trouble go with them. I am out and do not want to hear of them anymore. read more

0 stars not 1. allstate refused a claim i was driving south on davidson road in mooresville nc, second vehicle was in the left lane adjacent to me, tried to turn into a driveway and disregarded my vehicle and stuck my vehicle forcing me into the right shoulder curb. operator did not speak english, police were called (officer ml fisher) and passenger in the offending vehicle spoke broken english and corroborated my version as to what happened. driver of offending vehicle was issued a citation for causing the accident and operating without being properly licensed. hours later offending driver came to station with an interpreter and stated she did not cause the accident. officer fisher voided the faliure to use caution in changing lanes but kept the improper license citation active, why, if myself and the passenger of the other vehicle both stated the driver of the other vehicle caused the accident, why would he cancel the first violation? allstate claims agent ivanna williams (205 091 3799) and her supervisor tony mckenzie (205 981 6075), denied the claim of damages totaling $4000 to my vehicle. nc is one of 3 states in the country if you can prove 1% that another party may have been negligent the claim can be denied 1%??!! do you think lobbyists own the politicians in nc? if you think you have been taken advantage of an insurance company please feel free to contact the nc department of insurance and file a complaint. stay far away from allstate, far away!! read more

My husband and I have Allstate homeowners and car insurance. I called Allstate to report damage to my roof from a bad storm that caused the ceiling in my house to leak. I had no idea how difficult the process would be to file a claim, and get my roof repaired. I first called my agent and the person that answered the phone seemed incompetent and unaware of how to handle my call. She finally gave me the number to the claims department, whom seemed incompetent as well. I was finally told that someone would be calling me in 1 business day to schedule an appointment. The incident happened on a Friday so I had to wait until Monday to speak with someone only to be told that I had to wait another business day for another company to call me to actually schedule the appointment. I called back the next day and was told that I had to wait 48 hours. In the meantime, we decided to take matters into our own hands and get our own contractors to come out to assess the damages. We were turned down by two companies once we told them that we have Allstate insurance, because they said that Allstate is too difficult to work with. We finally got a company to assess the damages, and they quoted us around $6,000 in damages. I called Allstate after the 5th day of having a damaged roof and leaking ceiling and asked if they could come out to put an emergency tarp on the roof (you would think that they would have offered that). The company that they sent out stated that they didn't see any damages, even though our contractor noted $6,000 in damages. When my husband called to question this, he was told by Allstate that it is the homeowners responsibility to keep their own house safe. I finally got a call back from the actual claims adjuster to schedule an appointment to assess the damages, which will take place approximately a whole week after I filed my claim, and I had to demand that time because the adjuster initially tried to schedule the appointment for the next week because he told me that his schedule is booked because he works from 6am-11pm Monday-Sunday. We will definitely be cancelling both policies after this process is over. read more

YOUR NOT IN GOOD HANDS! So much propaganda on how great they are in their literature and phone messaging systems. They can say that all they want but when it comes to paying claims they always try to get out of it. Poor Enterprise rent a car they didn't pay and said they won't pay them after holding claim open for three years. after someone in parking lot damaged the car I was renting. I paid my deductible but they never paid Enterprise. Now a on a different occasion water from heavy rain came in under the doors and caused damage. When trying to use home owners policy they said coverage only if the rain came from above not ground level. Funny when I got the policy my agent said water had to be fast occurring like from a broken pipe, not just from the sky like they are saying now. Should of kept my Mercy insurance they told me it would of been covered. Allstate is all big talk and no action company. Stay away!!! read more

I also had an issue with Allstate Motor Club. After 2 telephone calls to get my flat tire fixed, the Reliable Roadside Assistance service provider put the lug nut on crooked and it could not be removed when my full size tire replacement tire was being put on. Once I called Allstate Motor Club I was told they don't cover damages and I could file a claim where I may or may not get reimbursed because I had to pay for the repairs myself. I didn't hire the company that fixed my tire, Allstate Motor Club did and they should deal with the costs associated with the repair company. This is why I paid for a motor club service, so I wouldn't have to deal with all this. In short, I sent a letter to Allstate Motor Club complaining about this along with a copy of my receipt for the repairs I paid for. I received back a generic letter from Marco DelRosario that was addressed to my husband. In this letter, it stated that if I had all ready resolved this matter with the service provider or with my insurance company, I need not respond, otherwise I must contact them within 10 days from the date of the letter (Sept 28) and also send pictures or a copy of the invoice for damages (they were attached to original letter). I immediately called Marco DelRosario on Friday, September 1 when received the letter. No response so I left a message. I followed up with another telephone call the same day and still no answer and again left a message. Also any attempt to get ahold of someone else went nowhere. The message stated no one was available and call back later, click. I then attempted to call Marco again on Tuesday, September 5 and Wednesday, September 6 and still nothing, nada. I am not running this through my insurance company, it is the responsibility of the service provider to pay my damages, not my insurance company. I am highly disgusted with this whole mess. First the lack of anything from Allstate Motor Club to help get the matter resolved to the generic letter sent to my husband. This is horrible customer service. I have since cancelled my automatic renewal at the end of October. read more