Fine service. Had a minor issue with policy payment, resolved quickly. Will offer other coverages…read morewithout being overly aggressive.

Nonexistent customer service. Very unhelpful and told me I needed to file my own claim with the…read moreinsurance company of the person who hit me. I have paid tens of thousands of dollars for car and motorcycle insurance with this agency and have never had a claim until now and I have to do all of the work to get the money owed to me. I am sorely disappointed and looking for a new carrier.

Ryan Scott was amazing. He went above and beyond to help me and my son. Thank you for your amazing…read moreservice.

I have been a customer/member with Florida credit union for almost 20 years. I have had multiple…read moreauto loans and a home equity line of credit with them. Without going into specifics, one of my autos was totaled and there was (and still is) some unanswered questions leading to confusion on the pay off of that loan. This in itself seems to indicate poor ethics/practices, let alone what was coming next. I simply called to obtain some information on my other vehicle loan that I have with them. During this phone call I was surprised by a higher balance than I was given previously as a payoff, by almost double. Naturally, I was confused by the information and admit I was surprised and did ask, "how can that be?" In answer to my asking this, I was pretty much accosted over the phone by Jennifer. She would not even allow me to speak or ask the questions that I needed (and still need) to have answered. She was loud and very rude. She talked over me and repeatedly told me that I was old enough to know that if I borrowed money I had to pay it back. I would like to add here that I never said I had any intention of not paying money that I owed. I never alluded to it or even considered it. Jennifer was very condescending and just kept treating herself a little bit louder each time. I did ask why no one had contacted me as they do have my phone number, my personal email, my home address, and a message system through their website. Jennifer stated to me that she was "telling me now." I did ask to speak with whomever her manager was and she told me that she could transfer me so that I could leave a message. I stated that I wished to speak with a person right at that moment and she laughed and stated to me how that wasn't going to happen, inferring that I and the issues I had were of no importance to their institution. She also let me know that I could call back but that I would be told the same thing. I left a message on the voicemail she transferred me to but of course, did not receive any response. I did call back again after about an hour had passed because I still needed information from the credit union. I spoke to kind woman who stated she could not help me and would have to transfer me to which i said "ok, but please don't transfer me to Jennifer" and explained that I had just had a rather unpleasant encounter with her. When my call was transferred, Jennifer picked it up and told me in that same tone and with a laugh that she had told me that if I called back, I wouldn't get anyone different or any different outcome. And then she hung up on me without me even saying a word. I cannot imagine that any institution would accept this behavior as customer service. It was degrading and embarrassing and absolutely not appropriate or deserved. Unfortunately, I still don't have any answers to my questions and will have to continue to pay off my existing loan with them. However, I will never do business with Florida credit union again and will mention how they are treating me as a 20 year customer to anyone who is asking me about my experience with them.

thank you for your wonderful service great customer care! Took her time didn't rush helped me with…read moreeverything I need assistance with!

My husband truck broke down and I called for roadside assistance immediately. Didn't realize I had…read moreno coverage and immediately added the service right there. The agent knew why I was adding it and said it'll take 24hrs for it to be available. 24hrs later I was told it'll take 72hrs for the service to be available. 72hrs after I called for towing services and I was told that the service was ONLY for when an accident occurs. AGAIN THE AGENT THAT SOLD ME THE SERVICE KNEW THERE WAS NO ACCIDENT!! Towing is an emergency service!! Who pre plans to breakdown?!?! I waited 1hr 19 mins on the phone for them to tell me they could NOT help me and I'm sorry I will be canceling the policy soon but I need people to know about this HORRIBLE experience with first acceptance insurance

Once again MARSHA DE JESUS & SHAMEKIA drove all the way to Inverness (52 minutes), to deliver my…read morecontract for Medicare. For me this seems so overwhelming. These two women are so personable and they prayed with my husband and I before and after our meeting. Not only is their CUSTOMER SERVICE above and beyond i truly feel like we are family. Please note GLADYS & ALBERT (bosses)~ fantastic employees you have here. Thank you thank you thank you for showing up and educating us. I feel so much more at ease! What wonderful people Bankers Life have. Good job ladies! Perfect day! Peace.

We have been banking with Suncoast for some time now. Any time we need to go in and talk with…read moresomeone, the wait is short, the chairs are comfortable, and each staff member is easy to talk to. If they are not sure of what needs to be done, they quickly get someone who does and takes care of our needs quickly and accurately. Suncoast seems to have low interest rates for loans and good options for CD investment opportunities.

The most amazing financial institution I have ever dealt with and I am no spring chicken. Always…read morefriendly and courteous service from all the staff without exception. I am exceedingly proud to be a member of this wonderful Credit Union, Thank you.