I have NEVER in my life call Roadside Assistance and it takes them for you having to call customer…read moreservice AFTER it clearly says they will contact you! Well they didn't. I put in a request and I had to call me 25 mins after the request and apparently the request goes to a supervisor who has to approve the Unlock. But I don't approve my money missing every month. But still then no one called me to confirm they were on their way. So this has been and hour by now. I make another request for roadside assistance they tell me that my vehicle will have to be towed. For what to unlock my car because my keys were inside?? What? I called Roadside Assistance at 10:43 pm they showed up at 12:51 am!!! I will be definitely looking for other insurance

We received great service from this insurance agency. Our agent, Dana, was very knowledgeable about…read morethe policies we were interested in, got us a great rate on premiums, and just overall made the process very easy.

They are always a great help and save the day often. I needed a new windshield and Aaron made the…read morecall the make it happen! Thank you!

My Hometown Agency's owner, Aaron Harris, is the best insurance agent I have ever dealt with. I…read morejust moved to Ocala from Chicago and needed insurance for my new home, my auto and my business. Aaron reviewed my old coverage in Chicago, which I was happy with, and came up with options for insurance coverage here in Florida that make me happy I made the move. I went with his suggestions completely and could not feel more secure. Aaron is very knowledgeable, he obviously loves helping clients find the best coverage at the best available rates, and his easy going personality made the whole process a pleasure. 5 stars isn't enough, he and his agency are great.

When deciding on which insurance provider I wanted to carry, I did my homework. In the 7 years…read moresince choosing State Farm I have not once had to worry or question the company in which I was entrusting with the protection of my assets, and this is largely in part due to Angie. I have found her to be not only extremely knowledgable and competent, but she has always been honest and forthright when discussing my coverages. I can certainly understand the frustrations of an increasing insurance bill in a reducing economy, especially when it happens without fault or incident that I have incited. However, I understand that insurance is designed as relief in times of absolute need and catastrophe, and given that State Farm has continually been at the top of companies who pay their claims in such times, I am willing to pay them so that I won't have to worry if and when my check is coming. My premiums reflect "assurance" as much as they do "insurance". Auto insurance can be a confusing thing because there are dozens of factors that go into play which determine rates. No accidents and no tickets are certainly two of them, but those alone will not keep my rates from increasing. But again, I find the value of the cost I'm paying in the higher likelihood that State Farm, more than any other company, will be there when I need them should I have to file a claim. I do not carry a State Farm Visa, but I imagine like any credit card company (whether tied in with an insurance company for rewards systems or not) they are not too keen on reducing interest rates simply because I've been a customer of theirs for a number of years. In regards to a company like Citizens, there is unfortunately nothing that State Farm or their agents can do to consolidate, alter, reduce, or alleviate thier costs. They are controlled by the state, and there is no wiggle room for discussion. So, regardless of which insurance company writes a Citizens policy, they will all be bound to the same laws and procedures. This is not a State Farm issue, it's a state of Florida issue. I've had my insurance with other companies in the past, and I can say wholeheartedly that I trust Angie Lewis to have my back, but I also know that even in times when there is nothing she can do and things just suck...that she cares. There isn't another agent, State Farm or otherwise, that I would want handling my insurance needs. And that alone is worth every bill I pay.

Jade at every portion of the conversation ask leading questions that made understanding and…read moredeciding best outcomes with our home and auto police. Which ultimately lead to an additional rider for our golf cart. There will be a follow up with when ready for life insurance and State Farm's Medicare.

Stephen was wonderful in explaining my policy situation and helping me navigate my next steps. I…read morehighly recommend him!!

Switching to State Farm Insurance for my auto needs. Was a great idea as the staff. There are so…read moresupportive and helpful in helping me to achieve the rates and coverage I need on my car. Amber was so helpful in assisting me to install the drive safe application and device in my car. I can't thank her enough for her kindness And patience with me.

Terrible customer service from the Mt. Dora office…read more My old policy, which they sold me, is not renewing. I don't know why. But that is not the issue. They told me 3 months ago that they would be getting quotes for a policy to replace the one not renewing. But that they would start working on it 1 month before the expiration date. They then send me an email 1 month ago saying that they were working on getting quotes. Now 3 days before the old policy expires, I have not heard from them. I have left voice messages and emails. It is impossible to get a live person on the phone with them and they are not responding to voice mail or email. I did not pursue other options because you told me they were working on it.

From the owner: Our company philosophy has always been to serve our customers efficiently, fairly and personally,…read moreand to represent their interests above all others.

Shayla was amazing to work with! She explained everything clearly, answered all my questions, and…read moremade the process quick, easy and stress free. She was professional, friendly, and provided excellent customer service. I definitely recommend working with her!

I started a policy with State Farm to get coverage to rent a car. My payment was taken immediately…read more When I cancelled my policy after 10 days, I did not receive a notification of my refund. I explained I am no longer in the United States and that a refund to my credit card would be the easiest way to refund my money. I was told they can't do that. Now I am having a check sent to a place where I am not going to be. How can a payment be taken by credit card but a refund can not be sent my credit card? The client has to do all the work with this office and then are rejected by not having alternative ways to refund payments.

Be very careful with this company. They are incompetent, and have untrained insurance writers. They…read morecost me hours of my time trying to straighten out all their mistakes. They wrote insurance for my vehicle with no P.I.P. insurance, which is illegal in the state of Florida, than canceled it wrote with a different company without my consent. I finally found a legitimate Co. to write my policy for a faction of the cost.

While initially pleasant to talk with, Ms. Diana L. Holder's incompetence and arrogance,…read moreunfortunately, has resulted in an ongoing headache now for three months, which has resulted in me investing hours in a plethora of phones calls and emails in an attempt to rectify her mistakes. Specifically, when she originated my Medicare supplement policy, she neglected to link my policy with an annuity (which she also originated). The annuity pays for claims when the deductible for the Medicare Supplement policy has not yet been met. As a result of her negligence, claims were not paid. When I inquired of her concerning the unpaid claims, she refused to take responsibility for what was clearly her mistake, nor did she offer to assist with the parent company in getting the problem fixed. She wrote a letter asking to have my policy linked with the annuity, which I signed and sent to the parent company. She told me that the unpaid claims would be reprocessed and included a request to do so in the letter. This never happened. I was told by the parent company that the agent should have known better - claims can only be paid going forward once the policy is linked to the annuity. Thus, she was negligent when originating my policy and annuity, and she was unaware of company policy. For some reason, claims are still not being paid - three months later. Ms. Holder, as my agent, did not take the time to follow-up to make sure that her mistake was corrected by the parent company. If you have taken the time to read this, then I would encourage you to take the time and find another agent. An honorable agent would have taken responsibility for their mistake, offered competent counsel, and followed through on behalf of their client to ensure that the problem was fixed.