I started a policy with State Farm to get coverage to rent a car. My payment was taken immediately…read more When I cancelled my policy after 10 days, I did not receive a notification of my refund. I explained I am no longer in the United States and that a refund to my credit card would be the easiest way to refund my money. I was told they can't do that. Now I am having a check sent to a place where I am not going to be. How can a payment be taken by credit card but a refund can not be sent my credit card? The client has to do all the work with this office and then are rejected by not having alternative ways to refund payments.

I've been a State Farm customer for over 40 years in 8 states and dealt with over a dozen agencies…read more Never have I been treated as rudely as I was today in their office. The reason I even went there in the first place was lack of response to e-mails and failure to call back when they promised. First, this may be "Scott Cameron's" but he never deals directly with his customers. On my way out I tried to enter his luxurious office and the receptionist had a fit (he wasn't even in there)! The young woman who I dealt with was rude and refused to provide me with any answers. The answer I received was obviously biased by what he was told by the same staff who treated me like I was a child. Perhaps if the owner ever bothered to communicate with his customers directly he would get a more balanced view. As for so-called honest responses, "That's how it is jn Florida" does NOT explain why his staff provided me with an initial quote which was increased twice in the next few weeks by hundreds of dollars due to my car no longer being safe by State Farm standards - the same car State Farm has insured for 10 years and has every safety option on it that my two year old Infiniti has which cost almost a thousand less per year!!

Brian and his insurance agency showed extreme rudeness and disrespect towards us as customers in…read morethe beginning when we were going when we're paying him some money they are very kind and respectful and they would stay on top of everything once we paid the money to them for the insurance policy they became very rude condescending and extremely disrespectful I would not recommend this company to anyone in Florida or in the Ocala area the guy seems like a hot head and just cares about the money more than actually helping his customers and when things don't go his way he becomes very disrespectful and angry not a good business to deal with when looking for a policy steer clear this one I know I will

Everything was great until Farmers dropped Florida. When we didn't want to go with the new…read moreinsurance company; Brian got angry at us. Too bad Farmers dropped him and Florida, but don't get mad at your customers!

I have been a State Farm customer for years. Recently relocated to Ocala and reached out to Barbara…read moreYoung's office. I was informed they were too busy to provide me with a quote that day and they would call me back. 2 days later they called back... In getting the quote, we reviewed my current policy and was informed that they would email me the quote. Almost a week later and I still don't have the quote. Barbara Young is the most unorganized agent office and lacks follow up. Taking my business to another agent!

Customer service is bad, bad, bad. Sold my deceased mothers home and called to cancel insurance,…read more they said it would be done in a week , well it is 2 months later and still not canceled. This company is holding up the closing of the will. Bad service, many excuses. I have Statefarm for my Insurance with a different agent, very good service there.