I've been a State Farm customer for over 40 years in 8 states and dealt with over a dozen agencies…read more Never have I been treated as rudely as I was today in their office. The reason I even went there in the first place was lack of response to e-mails and failure to call back when they promised. First, this may be "Scott Cameron's" but he never deals directly with his customers. On my way out I tried to enter his luxurious office and the receptionist had a fit (he wasn't even in there)! The young woman who I dealt with was rude and refused to provide me with any answers. The answer I received was obviously biased by what he was told by the same staff who treated me like I was a child. Perhaps if the owner ever bothered to communicate with his customers directly he would get a more balanced view. As for so-called honest responses, "That's how it is jn Florida" does NOT explain why his staff provided me with an initial quote which was increased twice in the next few weeks by hundreds of dollars due to my car no longer being safe by State Farm standards - the same car State Farm has insured for 10 years and has every safety option on it that my two year old Infiniti has which cost almost a thousand less per year!!

They gave great rates to get our business; then Hugh increases at the first renewal. Then they…read morescrewed up our cancelation, leaving us without insurance for a few days.

Love my State Farm Agent, Kim Varnadore. Been with State Farm for over 35+ years. Will NEVER…read morechange. Sheree was really professional and personable and was very helpful. Thank you!! Howard

Kim has been absolutely a joy to work with setting up my own, my sons, and my moms insurance. We…read morehad a ton of questions and went back a few times debating different coverages. She was never pushy (as other agents have been) and took her time helping us make the right choices for our family. Thanks Kim for being so awesome!!

I'd like to thank Levar Bruce for the absolutely amazing job he did helping me obtain homeowner's…read moreinsurance. I'd recommend him n give him 10 stars . Thanks again, Levar Bruce n Alisha Segara. You guys are the best.

From the owner: The Ritz Agency is an Elite Agency and a 3-time National Summit award recipient with a proud…read moremulti-generational legacy of trusted local business ownership in Ocala, FL, since the 1960s. Serving families and business owners throughout Marion County with dedicated bilingual (English/Spanish) services, our highly knowledgeable team specializes in navigating Florida's complex property and roof underwriting guidelines. We take a consultative, personalized approach to risk management. We take the time to clearly explain policy deductibles, coverage exclusions, and proper asset structuring so you know exactly how you are protected before a storm hits. As a premier multi-carrier agency, we have broken away from single-carrier constraints. Our team shops over 20 top-rated national and regional insurance carriers to build fully customized protection plans. Whether you need auto and home portfolio bundling, business insurance, or high-limit umbrella liability, we leverage our massive market network to guarantee true protection at the best possible price. Discover the power of customized independent choices backed by an elite hometown team at theritzagency.com.

Nonexistent customer service. Very unhelpful and told me I needed to file my own claim with the…read moreinsurance company of the person who hit me. I have paid tens of thousands of dollars for car and motorcycle insurance with this agency and have never had a claim until now and I have to do all of the work to get the money owed to me. I am sorely disappointed and looking for a new carrier.

Fine service. Had a minor issue with policy payment, resolved quickly. Will offer other coverages…read morewithout being overly aggressive.

I have been a State Farm customer for years. Recently relocated to Ocala and reached out to Barbara…read moreYoung's office. I was informed they were too busy to provide me with a quote that day and they would call me back. 2 days later they called back... In getting the quote, we reviewed my current policy and was informed that they would email me the quote. Almost a week later and I still don't have the quote. Barbara Young is the most unorganized agent office and lacks follow up. Taking my business to another agent!

Customer service is bad, bad, bad. Sold my deceased mothers home and called to cancel insurance,…read more they said it would be done in a week , well it is 2 months later and still not canceled. This company is holding up the closing of the will. Bad service, many excuses. I have Statefarm for my Insurance with a different agent, very good service there.