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    Allstate Insurance: Ronald Backstrom

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

    Services - Allstate Insurance: Ronald Backstrom

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    7 years ago

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    Higgins Insurance Agency - untitled

    Higgins Insurance Agency

    (5 reviews)

    Northeast

    My Father had this company for over 20 yrs, just paid his premiums. After his death, my 89yo…read more Mother had 40 shingles ripped off her cabin. There Idea through Kemper was to just repair the damage side, maybe put some flex seal on it! Go elsewhere if you don't want Elder abuse, will never review your needs.

    I hate insurance, but I love Higgins! I have been a loyal…read morecustomer here for the last 4+ years. The customer service is top notch. They will help you understand your insurance needs better and make wise decisions based not only on your living/driving situation, but also on your financial situation; no pressure or up-selling. I had a major home break in a few years back and they were amazing. They took a very traumatic experience and made it (relatively) pain free to process my claim. The sympathy I received was genuine and they went above and beyond to help me 'get everything together' for my claim. They didn't just give me my claim number and make me do all the work. That alone was worth my premium. Now, I am that annoying customer that calls way too often because I am trying to buy a home. Every time I see a place I like, I immediately call for a car insurance and home owners insurance quote (can really vary, depending on the zip code, don't want to be surprised when your insurance doubles). The lovely ladies there are quick to help and usually give me a call back within a few hours, if not, always the same day. If you are looking for a new agent, this is certainly the place to go. Highly recommended.

    AAA

    AAA

    (3 reviews)

    Ultimately very good but communication could be improved. Initial travel used for booking retired…read morebut I wasn't notified until I called to arrange making final payment. Was transferred to another agent who I had to actively pursue to get a response. When she finally called she was pleasant and helpful. There was an important deadline involved for payment and I was concerned about missing it. I will probably give the new agent another try but will need to set expectations for timely communication.

    My car would not start after work on 1/20 and my AAA roadside assistance has stiffed me for three…read moredays!! My car has been dead in the ramp at work for three days when all I need is a jump start. I have called AAA multiple times and been told if I am not freezing to death I am not a priority. But if I am freezing I should hang up and call 911. Yes I know it is cold out. That is no surprise and that's why people pay for this service ; so they have someone to help them when it's winter and their car won't start. It is up to AAA to have adequate resources to take care of their customers even during a couple days of cold weather. The agreement is not "only if you are freezing". I've been given two different "appointments" but the drivers show up at random times and leave if I'm not right there. We agreed on 12-2 and he calls at 9:30 expecting me to be there. I work at a hospital I cannot run out at a moments notice. I explained that from the start. Then after giving me two appointments (they called it an "appointment") I'm told "we don't have appointments". Ive had to take Uber to and from work three times. $50+ to get to work at 7 am!! Almost as bad as a few years ago when AAA left me stranded all night outside at a closed gas station. I called twice for a lockout starting at 11:30pm. Nobody ever showed. I sat there all night by myself. Do not waste money on AAA. They do not come through when you need them. A complete rip-off.

    Allstate Insurance: Ronald Backstrom - homeinsurance - Updated May 2026

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