Most insurance experiences are stressful ones, and many companies don't even have a local office…read moreyou can talk to. BUT- we had a recent question on our policy, which required digging into some detail. We were able to call our local agent (Joan Roisum, who we've been with for over 10 years), and Shannon dug in to understand and resolve the question. She was professional and prompt, great to work with, followed up with us as soon as she had the result. We felt great about the result, and are grateful for the relationship with this agency!

The staff does a great job of answering questions and solving problems. I've enjoyed working with…read morethis group for a couple of years now.

Amanda, friendly, knowledgeable, and always ready to tackle my questions…read more Thanks again!

I've been w this office for 25 years. As far back as I can remember, Amanda Riddle is the agent who…read morehas handled our family's needs. She is prompt, thorough and has always gone "above and beyond". I'm very happy to recognize her excellence in customer service. She has always gone to bat for me, particularly with a couple of very complex issues. Thank you, Amanda, for making my life easier in so many ways!

Anone looking for a great insurance agent for their home and autos would do well to contact Holly…read moreBoyd at the John Arens State Farm Insurance Agency on 33rd and Johnson Street in NE Minneapolis. She cuts through the red tape to explain Insurance issues which are complex or confusing to her clients, leaving them with their sanity intact. One actually has a partner with her as their agent! A more than satisfied customer-Duane Jensen

The BEST customer service! Deb and Brenna are amazing and they always take good care of me. My…read moreemails are responded to within a day and they are so kind over the phone! The rates aren't bad either. I was able to bundle everything and save a money on both my and my partner's cars.

Laura Oneal, You are the best…read more Any question I have her insurance team gives me immediate attention. Don't wait for the best you have now found it!!! siempre el mejor

Laura, Dave, Teresa and Erin provide friendly and responsive customer service at competitive rates…read more I really appreciate that they frequently shop my insurance and that they can get me access to really solid providers. Their thoughtful and comprehensive approach gives me the confidence that I am well covered. In the past when I made claims, they responded immediately. Laura kindly walked me through the process and I really felt she was on my side. I didn't have to spend hours on the phone waiting for a customer service agent, which was very comforting when I was in an auto accident and when a pipe burst in my home years ago. I feel fortunate to have found them and never hesitate to recommend them to friends!

I would like to say something about my experiences with Liz at Whitney Wicke agency. Anytime I've…read morehad a concern/need I call Farmers and Liz takes care of them immediately. She is exceptional with customer service. Norma Loughlin

Farmers insurance claim. Because my insurance agent is the…read morebest in the world! I had a claim two years ago for hot tub damage that was denied by Farmers Agents #1 & #2. Whitney Wicke then bought the agency and re-reviewed all my coverage. Turns out I was under covered for some stuff which she fixed. Got me some discounts the other agents missed. And then I brought up the claim that was denied. She confirmed that I did have and was paying for the extra hot tub coverage for that and it might be covered. Whitney Wicke & Ciara Gossobrown spent the next 3 weeks looking into this for me. She re-opened the case with farmers, talked to the adjusters, and eventually got Farmers to pay for my hot tub in full 2 years after the original claim. I was shocked! That is really going above and beyond to help her customers. THAT is what I call a fantastic agent. She didn't have to do this. The previous agents certainly did not. She put in the extra time and effort to look out for my family. That is the kind of thing you only see in the insurance commercials. Farmers Insurance needs to recognize her as an example to other agents on what it really means to be an agent that puts her customers first. I feel like my family matters, and we are not just another number. Choosing the right Insurance company is only half the battle. Picking the right agent to have your back in times of need is just as if not more important. Well, I can say I have the best one and I won't be leaving Farmers or Whitney. They have a customer for life! Whitney Wicke "Agent of the Year" wwicke@farmersagent.com +1 651-243-4433 1000 County Rd E #230, Shoreview, MN 55126, USA

Shawn and his Team are extremely professional and responsive. I strongly encourage anyone to not…read moremake a decision without visiting with Shawn or a member of his team. I shopped for insurance about five years ago, leaving a company that I had been with for over a decade. My decision to select Shawn Nistler, and the Insurance Brokers of MN Team, was influenced by the savings they identified, but mostly based on the consultative approach they took to identifying and understanding my families insurance needs and exposure. We came up with a comprehensive package that made me comfortable, knowing I was having a new driver in our household and soon attending college out of state. So all is great... It's just insurance right? Fast forward to January 2021 when our child was hit from behind totaling his vehicle, with the impact pushing him into the stopped vehicle in front of him. Sending him to the hospital for ER trauma treatment. Here are the results of this No Fault Accident with injuries to my household... ZERO! After coming home from the accident scene, and hospital, I sent an email to Shawn on the evening of the accident it was late... I immediately received a personal call from Shawn while he was out of the office, on a weekend vacationing with his family. Shawn's consultative approach to our coverage and the AutoOwners policy completely protected my household from any costs, claims or personal damages. It needs to be said that the driver who rear ended our Son and totaled his vehicle has Geico Ins coverage, something they most likely bought online... after all 15 minutes could save you 15% right??? Well, in this case the Geico coverage was not enough to cover the damages to their own totaled vehicle much less the other 2 vehicles damaged, nor was it comprehensive enough to cover the medical costs. In less than 10 days after the accident AutoOwners has already completed and processed our claims, provided payment for our totaled vehicle and we have not seen a medical bill! Geico... well they sent us a notice confirming our claim exceeded the owners coverage and stating we would have to use our company AutoOwner for our claim and indicating AutoOwners would then have to pursue their insured for reimbursement! Basically washing their hands of it and hanging out their customer to dry! 15 minutes has cost this person much more than I'm sure they figured they saved! My advise... "It can happen to you" work with a professional! Shawn and his Team understand insurance and have saved and shielded my family from loss while providing personal service second to none.

Jim Lindahl Agency in River Falls, WI took care of my insurance needs quickly and easily when my…read moreparents moved here. He and his staff responded to texts and calls immediately and politely. It's great to have such a capable agent right in town.

I've been with State Farm for several years, and they've consistently delivered outstanding…read moreservice. My agent and their team are always friendly, professional, and quick to respond whenever I have questions or need help with a claim. Their rates are competitive, and I really appreciate how transparent they are about policy details and options. Recently, I had to file a claim, and the whole process was smooth and stress-free -- everything was handled efficiently, and I felt fully supported the entire time. I highly recommend State Farm to anyone looking for reliable coverage and excellent customer service

Brad is AWFUL!!! Can not get a hold of him, does not return calls, and when he finally did was NOT…read morehelpful or willing to check for lower rate. I had it and found another ins. agent from a different firm.I was helped RIGHT away. Within a day and a half I had the same ins. company, same policy, with same coverage SAVING ME OVER $550. dollars a year!!!! To bad I can't give a -5star. Please check around!!! I will be getting in touch with Progressive to report him! PS...wondering how Jason G is related to him!

preferred insurance services is great…read more brad is a class act. they have great rates, extensive knowledge of the different insurance options, and most of all great service.