I have been driving for more than 55 years and this Insurance agency is the worst I ever had to…read moredeal with. Barbara is nice but incompliant. Beware of this agency.

If I could leave a fourth of a star I would. I wish I had not stuck with this agency as long as I…read moredid. My first negative experience was when I first started with them over 5 years ago. She (Cheri Walls) refused to help me with changing my payment date even though I'm on a fixed income and it was causing some overdrafts for me. She said it was impossible. I should have left then. Recently I did request to cancel. She waited so long to do it that I ended up with another debit the next month AFTER I went with someone new and I had told her that. Again, she waited so long that my refund was a fraction of what it should have been because she chose to not use the date that I initially told her. On top of that... this I still can't believe... while waiting for my refund I got a notice from Travelers Ins welcoming me aboard and telling me my total debit. What??? Never did I ask for this or ever mention Travelers. Again I had to wait for the reverse charge but it was the full amount. This all caused me a great deal of stress. When I would let her know of these problems all she would ever say is " Sorry for the miscommunications." What??!! No this was not a misunderstanding, this was pure incompetence. Buyer beware.

I recently had a wonderful experience working with Evan's, Ewan, and Brady insurance. I was…read moreshopping for a new policy for my home in Liberty Hill and had been hearing a lot of great things about them. I worked directly with Casey and she was incredibly professional, kind, and knowledgeable. She made the process as simple as possible and answered all my questions along the way without rushing me through anything. I am so happy that I chose them to work with and I would highly recommend them to anyone looking for a new agency to work with!

Very responsive and professional. I was very pleased with the fast turnaround and updates.read more

We were recent transplants from California arriving here in 2019 and long time customers of a…read moredifferent insurance company. For more than 50 years I used the same company, and planned on using them again here in Georgetown. However, the local agent was tone deaf when it came to our needs and then tried to upsell us by soliciting our business in the stock market. I had a Realtor in the same business complex as Michelle's office and so we walked across the parking lot to talk with her. So glad that we did! Michelle listened to our needs for our auto policies and signed us up. We met as strangers, but are now good friends. The only regret I have was not listening to Michelle when we bought our home owners insurance. Michelle recommended a lower deductible and I opted for the higher deductible. Bad choice on my part. Less than a year later hail completely destroyed our roof. Lesson learned! I guess you might say, we paid for an education! :) If you want someone that cares to really listen and has good advice... see Michelle McCoy!

Recent California transplant...I came to Georgetown from SoCal and needed insurance. I called…read morearound and found Michelle McCoy and I am so glad! She is very professional yet genuinely friendly and made sure she explained the coverages and why I might (or might not) need them. Usually you get the "call our 800# " routine but Michelle treats every customer life family. Michelle really knows insurance and she'll help you navigate the claim process to make sure you are getting the best treatment possible if you have a claim. I talked to a few local roofers/plumbers/contractors who told me that Farmers is the easiest insurance company to work with. They pay claims without a hassle and are always fair with their insured and vendors who make the repairs. Sooo different than the people I dealt with in SoCal who had forgotten what real customer service is all about. What a nice surprise.. Welcome to Texas!

This is the second time i have take out insurance with state farm. And im always so very happy!…read more Christina and Chelsea are sweethearts and very diligent with helping every guest.

My husband and I decided to move to Texas after 22 years of military life, and buy our forever…read morehome. After many years of using the same insurance carrier we started to have some issues with the insurance company. We knew we had to look into a new Insurance carrier, but it was so scary to even think of leaving someone that we had been with for so many years. We just kept on making the large payments and dealing with what we thought was our only options. The company that we had been covered under for so many years changed their coverage structure and their customer service was on a major decline. By chance my husband and I took our son to an outdoor event where I saw a State Farm agent table. I was like, nope. I was so agitated to even walk by there, because the only thing I knew about State Farm was the commercial and other people's bad experiences. I just thought it was going to be daunting to even have the conversation with anyone, much less with a large known Insurance carrier. My son saw a booth that he wanted to go to and I had to walk by. Allison was so amazing! It felt like it was going to be too easy, which made me very nervous. Her spirit and personality just drew me in. She made me feel at ease about transitioning to a new company from all my insurance needs. She made all the necessary transactions. We did very little on what we thought was going to be an overwhelming task. Since then we have had to file a claim with State Farm due to a house issue. We were nervous wrecks, all the things that I have ever heard about filing a claim came to mind. We were so overwhelmed to even make the phone call. The first few steps that we took we knew that we were in great hands. The whole entire State Farm team was by our side the whole way. Phone calls, emails you name it. They were there. Their customer service is one of the best I've ever experienced. I know that their motto is "Like a good neighbor State Farm is there", but it should be "like family State Farm will always be there". Because they have always made us feel so amazing. They have given us nothing but empathy, kindness, patience, and understanding. Even when we had questions or concerns about our insurance coverage, they have been phenomenal. They have always made us feel at ease offering us guidance when we are questioning what we need to do next. They are definitely like the calm of the storm. I know if I call for anything I am going to be smiling and feeling like I am in great hands by the time I hang up. I recently told one of the office team members that I wish I could call them when I'm having other problems, because they make me feel so great by the time I'm off the phone. They truly are like family. Thanks State Farm family. Allison, Kelci, Lauren, Cristina, Jessica, Sam, and Gareth we appreciate you.

Helped me save money!! Ive always have had a great experience with them for almost 2 decades.read more

Darren is man who sincerely cares about his clients and does what he can to help provide them with…read morethe best coverage.

Very knowledgeable. My previous insurance company was over-charging me for auto and had me on a…read morehome policy that was not enough coverage. I got all of that completely settled and made the switch. Great service / extremely patient with me and my questions. I can't believe I was with the other guys for 28 years. I'm in good hands with State Farm. LOL.

Two years ago, when I moved to Texas, my loan agent referred me to Stephanie's office for my…read moreinsurance needs. As a long time State Farm customer, I was happy to find an agent in my new home area. Stephanie has been wonderful to work with. Knowledgeable, friendly, super efficient...I've been so pleased with her fantastic service. Today I called her office and her assistant, Jessica, helped me sign my new car up for insurance. She was helpful, friendly...the process was super easy and quick. I'm so grateful for the referral to Stephanie's office. They have made my insurance process so easy and I have great coverage. Highly recommend this office!!!

Finding an insurance agent who can keep up with the massive…read morechanges in the field can be daunting. You may have a current policy that meets your needs only to find out that the company is pulling out of the state leaving you to begin the search all over again. Stephanie does a great job of helping you find policies that meet your needs while simplifying a complex process. She's timely, attentive, and patient. Strongly recommended.

Stephanie is very clear and concise in explaining the different coverages she offers. She is also…read morevery patient in handling questions and concerns and will work with you to find the best rate for the coverage you want. What impresses me the most is her attentiveness to every one of her client's needs - you'll feel like you're her only customer!

The first honest Insurance Agent we have come across in years. He puts his customers best interest…read morebefore his own interests, which has become a lost art. He is a smart guy that knows his business and goes the extra mile for his clients. Very detailed and professional. We are so grateful to have found James Cloud. He's like finding a needle in a haystack. You undoubtedly, won't regret switching your Insurance policies over to this Agent.

james was so wonderful and amazing!!…read more he helped the whole way through with no upsales and no issues. he was so kind and direct & got the best policy for me!!!! i would recommend them four times over.