I highly recommend Insurance Society ! Bianca was profesional, knowledgeable and very helpful with…read moremy auto, Home and flood insurance .She had many different carriers To choose from.She seems to know what she is doing and that made the process go smoothly. They also gave me a decent quote compared to what I had previously! Call her for a quote today @ 832-359-2548 Roxanne Rodriguez

Bianca was super helpful and communicative when she quoted me for home and auto insurance! She made…read morethe process super easy, took the time to answer all of my questions and was able to save me money on both policies. I highly recommend Bianca for your insurance needs!

I have been an AAA member for over 30 years. I used to frequent prior location at Echo Lane…read moreShopping Center by Bunker Hill Village. I am glad it moved near the loop by Marq*E Center. Recently, I had to visit the AAA office because a family member used my companion membership excessively and caused charges. I got charged 4 time at $100 each because additional member in the family can only use twice in a year on the Classic Membership. Four hundred dollars is a lot of money to me. I came to the office few weeks ago to inquire about how to remove her from my account. The lady behind the counter seemed to be a new-hire. She had to ask her coworker and printed out a summary from her screen. She gave me a paper with highlights of 4 $100 items. At that time, it was only a $200 bill. Of course, I was puzzled with $400 but my bill was only $200. I wanted to get an updated bill, but they don't provide me one. So, I went home to pay with a customer service representative. That call took over an hour because they can't find my Texas membership and kept denying me even existed. Yeah. I started my AAA Membership in California. Then, I moved to Hawaii. About 18 years ago, I moved to Texas. Whenever I call, it kept referring me to my Hawaii membership. "Sorry sir, your account is cancelled." WHAT??! I was furious. So, I came back to the office again. This time, I talked to an experienced agent on the counter, Paul (I hope I got his name right). He broke things down to explain the details to my satisfaction. Prior to stepped into the office, I had very low expectation and about to postpone my membership if they want to charge me again. End result, I think I am going to move my insurance policies to AAA.

terrible experience paid for Premier then an extra $125 for…read moretodays roadside assistance. agent kept telling ME the driver was on his way and would be here by 2 pm never never arrived to jump start my car battery. Finally found a maintenance guy to help so people do not waste your money on Triple AAA. IM CANCELLING

Luis Martinez and his team go out of their way to help find the right plan not just a plan. So…read moremany insurance agents don't put in the extra effort. Luis and his team are the exception.

Awesome agent! Great customer service and caters to his customer needs. I highly recommend!read more

This isn't *the* best insurance, but it's *A* Best at least…read more This is a perfectly good Auto Insurance shop that is located right here on Long Point close to my gym and close to where I get boba a lot. It definitely gets the job done and is an excellent resource for our needs, and we're looking at various auto insurance options now, so we may go with this one - it's on the shortlist.

Scott has been our agent (and our son's) for many years, after the last agent "forgot" to tell us…read moreabout uninsured driver coverage. He has always been super-helpful, arranging the best and most economical coverage for both home and auto. He lets us know all our options, and any concerns have been taken seriously and handled in a timely manner. Most reviews tend to be negative, so I felt it was important to give Scott and his team a thumbs up.

Great price for better coverage but, Tiffany Adams, an agent at this place, with held important…read moreinformation about my initial start-up down payment. I paid two months worth of coverage to get started and then I got a bill the next month for the agreed upon monthly payments. When I asked her if the initial payment would be used to cover the next month's bill, she said no. I then asked her what the use was paying so much out of pocket, she said if I ever forget to make a payment, it would go toward that. So I "forgot" to make a payment because I had many medical bills to pay and then I got billed for double the next month. So, not only did she with hold information, she lied. Two months into State Farm and I went back to Geico, they have a more expensive rate, but impeccable customer service.

I have been going here fore 4 years to get the sticker for my vehicle. This year I went again and…read moreis been close to two months that I still haven't received it ! I will not be returning here after this. I relate to the previous comment left here in reference to that. So sad I didn't think I would be with others waiting on a sticker.. i do not recommend coming here

Pésimo servicio dure 5 meses esperando un cambio de título de venció mi inspección tuve que comprar…read moreotra llamaba para preguntar nunca contestaban tuve que ir en persona varias veces para saber que estaba pasando información errónea y pretextos

I got hit by someone that uses pronto at the end of march its the end of June and they still…read morehaven't issued the full payment for the damages of my vehicle they tried to only issue me partial payment like I'm not going to the dealership and they're not going to notice them bsn me than they don't respond to my emails or calls and refuse to give me a managers # and than they think they only gonna pay a partial amount of a rental car that I need due to their client hitting my car they wana refuse letting me speak to the supplement adjuster but wana tell me my case is under investigation ... from 3months ago!!! how are they still in business the whole company a joke wen I call the front desk (after i called his ext back to back twice) the chick says he's on the phone and will email him my concern wen I say let me speak to him than its a "well idk if he's still there".... how tf he not. how wen I ask a question they wana get an attitude about something that's 3months past due!!!!

It seems every time I have an issue or question and try to contact this office.... I find it…read moreclosed. It has happened more than a couple of times. I thought that maybe they were just busy and weren't answering calls but that wasn't the case. Once the lady was more than an hour late to work!!!! Wish I had a job like that I can come and go when ever I please and lordy an hour late to work? At my job she wouldn't last but maybe a week!!!

I called their office and was happy to talk with Eduardo Macias who provided me with amazing…read morecustomer service and a much lower quote for both home/ auto insurance than the previous company I had been using for the past 10 years. I definitely recommend their services!

I would a lower rating if I could…read more Worst service I've had had. i have flood, home, and auto polcies. Took them 15 days to respond to a email. I complained about how unprofessional it was to not respond in a timely manner 9 days ago. Still no response...

Horrible service and the adjuster Christopher is a complete ass. Even caliber collision agreed…read moreafter he said that progressive customers always lie. Called Nathan, his boss and got nothing to resolve the issue. Then he gave his boss's contact and he refused to respond. Don't use this awful insurance.

I called the Arlington office 817-484-0224 my agent lowered my home and auto insurance by $4500 per…read moreyear. If you want to save money and get a good policy then call my local agent

I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.