I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I've been with Allstate's Steve Boessling for 15yrs, since 2002. Allstate took me on for home…read moreowner insurance when my previous company (13yrs with USAA), could not work with me on a an issue I was having with the purchase of my new house. I gave Allstate my auto coverage, as well. Steve has always been available to answer any questions about my multiple policies and even some 'what if' policies I ended up not needing. And if he needs to dig a little to show me options on coverage, he does that as well, always time for me! And Steve didn't even wince (although my mom did) when I added my off-road Jeep to my coverage. ;)

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. Customer service is a priority at our agency in Houston, and we understand the need to help insure what matters most to customers.

I just recently switched over my policy from Amica to All state. My deciding factor was having my…read moreown policy under my name as well as a new vehicle and rate. Frank made sure I was informed by answering all of my questions, he sent over a personalized proposal that I could view and make a decision without feeling pressured. Everything we spoke about was confirmed in the proposal - we did everything remotely and I received all my information via web email. I never once had to go into the office, which was convenient for me due to my schedule. I enjoyed my experience and interaction with Frank so much that I referred two of my friends who also had a great experience. It's nice to be able to have an interaction with one person who can answer all of your questions versus calling an 800 number. Thanks for a great and easy experience!

I've been an Allstate customer with the Sloan Insurance Agency for 8 years now and have always been…read morehappy with the level of customer service that Warren Sloan provides. Also, my claims have always been handled quickly through the claim center and I've always felt that I've been treated fairly. I recently filed a claim for hail damage on my roof. An adjuster came out quickly and wrote me a check for my deposit that very same day!

They were very friendly and helped me out with the entire process. They made life insurance seem…read morevery simple and easy to understand. I like how they work with different companies and are able to give me the best price and the most coverage. I'm definitely going to recommend to all of my family and friends.

From the owner: Our agents bring years of experience and expertise in the life insurance industry, ensuring you…read morereceive the best advice and solutions. Your satisfaction and peace of mind are our top priorities. We strive to build long-lasting relationships with our clients based on trust and transparency. We believe in empowering our clients with knowledge. Our agents are dedicated to educating you about life insurance, enabling you to make confident decisions about your financial future. Secure your tomorrow with the right life insurance coverage. Contact us today for a personalized consultation and take the first step towards protecting what matters most.

Had my car broken into and there was a lot of damage (door and dash) to get to the radio…read more Repair service was fast, polite, and efficient... the lobby does get a little noisy when the agents don't realize they're projecting too loudly on the phone . I had the best agent she reminds me of a cross between the cute blonde song&dance lady from 'pushing up daisies' and the other song&dance actress that plays '7of9' ... She's Simply a Darling person...Where things go bad was when I had to return because the replacement radio was not working and I also complained about it not having an AUX port like the previous radio... Actually it was the one thing I had asked for concerning a replacement... The stolen radio was really nice and the speakers that came with it are awesome but a flashy replacement would just have me right back for force-entry repairs ... I stated that even just an aux port to the speakers would keep me content ... I'm not much for radio stations/Satellite or otherwise... My cell phone has my needs covered, except for Aux. So I was just about to handover the keys and get my rental-car when the (oddly well-informed on claim) manager guy came by & just started douching-out with intent ... He was saying I was to get the equivalent of what ever basic radio the Chevy Silverado was given by the manufacturer in 2005 (no port)... Unless I can prove what was stolen ...I had the truck about year... No pictures showing the radio ...nothing then to my knowledge ... So he started implying I was a liar in as many roundabout ways as anyone can eagerly state. Lucky for him my KristinChenowethFembot was partial to point out how unlikely someone would be to steal a 2005 OEM radio & the speakers would likely be of a set from the brand... Simply a Darling Lady... I was appeased on my costumer care experience & the radio Re-replacement to boot. (NoFilterDude) -1 starbox

I was recently a victim of vandalism and suffered significant damage to my car. Luckily my son was…read moreable to record the incident as it occurred so I figured there was plenty of evidence and this should be straight forward. To my dismay I was told that some of the damage wouldn't be covered in the claim due to "evidence" from flock cameras. A couple of representatives tried to convince me the damage was pre-existing. Eric Fleming was particularly unhelpful as he couldn't explain where and when the flock cameras captured the "pre-existing" damage. When I asked if I could get info in regards to Progressive's use of flock cameras he was once again very unhelpful. As a victim of vandalism it's incredibly frustrating when you can't depend on your insurance company. Just keep in mind the folks at Progressive can simply point to these flock cameras as a reason to deny your claim. Be careful.

We have worked with Pete Trammell for more than 10 years- always professional - always…read moreefficient-always available Never a problem -best agent we have ever worked with Gloria Sanders G S F Plastics Corp

From the owner: At Trammell Insurance & Benefits, our priority is helping our customers find the best coverage in…read moreorder to protect what matters most in life. As an independent agency, we work with a wide variety of top carriers to help you find the best coverage to suit your exact situation. We specialize in group health insurance, group benefits, and life insurance.