Lucy, Ann, and Hanh made my refinance experience seamless. Ann checked in regularly with me until…read morethe interest rate dropped within my targeted range. Loan Factory also has automated notifications that conveniently emailed/texted me daily interest rates. Once I reached my ideal interest rate, Lucy helped me with the refinance process. She was very professional and responsive. I highly recommend Loan Factory for great rates and personable customer service. Lucy patiently explained all the different fees to me and worked with my requirements. My impression of Loan Factory is that their employees go above and beyond as they helped me find the best rate possible.

This is literally the only manufacturing place in the whole area. In other words, it's the Lone…read moreFactory. Get it. Located in Vietnamesetown is this loan shop which is pretty helpful especially in times when people are not having a lot of money. It's west of Belt 8 and Chinatown, in the Alief district. The problem with lonas though is then you have to pay it back and the rates aren't always great. Still it's a little local business and some people will definitely be glad it's here.

When I initially saw all of these 5 start reviews, I was skeptical that the reviews must be…read moreinflated. Trust me when I say that working with Fairway was a 5-star experience. After an emotionally abusive experience with a credit union and interviewing a mortgage broker that reminded me of a used car sales man, we found Fairway Mortgage. I am so happy I decided to take a chance on these reviews. James is extremely efficient. He provided us our initial pre-approval in one day. Once we found a home, James and Maya were ready to get us closed in 2.5 weeks. Our realtor and escrow agent both confirmed that James and his team provided one of the easiest closing processes in which they have participated. As first time home buyers, we could not have asked for a better experience. Bonus Fact: I wrote this review from the comfort of our new home!

James was incredibly helpful through every step of the purchase of my final home. Thankfully, we…read morefound the ideal property quickly and via reference from my friend & realtor Lori Austin, I was introduced to James. With documentation and processes having changed over time, I had questions. James took the time to walk me through different options inclusive of (3) selections for financing, review of all costs associated, and more! He is a responsive, considerate, and respectful professional who brings both trust and integrity to the largest investment of our lives. Thank you James!

Eduardo, Jamie, Sael, and Orlando from Rock Mortgage were a dream to work with as first time home…read morebuyers. The Rock Mortgage team came highly recommended by our realtor (Nicole Fowler of Ledwell Realty, highly recommend her as well!) and they were one of the first companies we reached out to. They were so easy to work with, we didn't even bother getting second or third opinions like originally planned. Timely and transparent, our home buying process couldn't have been any more stress-free. Thanks to the Rock Mortgage team!

My mortgage was transferred to Rocket. What a joke! Nothing was supposed to change, and it didn't…read morethe first month, but now my payment is higher AND nobody bothered to contact me to let me know. Communications were false or non-existent, website is confusing to navigate. Do NOT recommend, if you have a choice. And to anyone from the company reading this, you will be receiving a detailed letter, copied to my attorney.

I first looked at the major lenders, my bank, local credit unions and those lenders I saw on TV…read morebefore committing to AMCAP. I found AMCPA to have aggressive pricing, extremely transparent and a clean and easy process. I had several folks who guided me through the process. Don was always available checking in, seeing if I had any questions. Which oddly enough, I did - I just hadn't asked him. When we were finding a home Brian Mathison who was another LO made himself available if Dustin wasn't. Kelsey FitzGerrell was our Processor and stayed on top of everything. Plus, they had a really cool app for my phone which made uploading documents a heck of alot easier than trying to scan or fax them in. The app also kept me updated as to any outstanding items and status changes. The team also helped me sign the final documents while I was on the road moving from California to Houston, which could have been a logistical nightmare. Thanks AMCAP Team!

Buyer beware. I wish I saw these reviews earlier below. They exhibit my experience too! I used this…read morecompany and will never use them again. Facts: 1. The pre-qualification process. The prequalification is just a basic ratio with no rigor. You can be pre-qualified for a billion dollar home perhaps and then when clear to close happens a zero hour, the true diligence happens - from seeing your corporate returns to general ledger to bank statements that have not even been produced by your own bank. All the 45-60 prior you have be led to believe you were in good standing. The party that pre-qualifies is NOT the same party that clears you to close. 2. Study your timelines and overcommunicate to them. I never got so sharp on the mortgage process until I witnessed the comedy of errors from this firm. First, we were told we need an appraisal. Then we didn't. Next we asked for a new close date, and did not get but verbal from the Loan Officer. Then less than 48 hours from the closing day, the company asks for the paper-ed up new closing date documents. It was our experience that this company works from your close date to do EVERYTHING. While I asked for a 30 day deadline of standard mortgage dates, clear to close, 3 day closing docs etc,. NONE OF THIS WAS MET. I had to get the President to act on loan processing to actually get my loan into formalized review. Then, every sales manager on down called me but with no actual solutions. Terrible. 3. Closing docs - We got these 2 hours before closing time from the title company as they provided less than 24 hours in front to the title company. Imagine having to read about the terms of your new home purchase with like 2 hours or less. Then imagine that potentially the formalized review forced you to have to cough up more cash (like significantly more) because true review of your DTC ratios forced a different number on closing day. 4. Rate. The rate, the rate, the rate. We basically had to work with our LO and determine when to lock. We were glad we locked when we did but sad we did not lock earlier. If you have any understanding of markets - insist on the rate lock when you feel comfortable. Our Loan Officer was nice, but you could see his helplessness. I would have been WAY better serviced going with a nationwide company like Rocket Mortgage who communicates and holds internal SLA for this process for you. Buying a home is stressful enough much less having to manage Amcap through the process. Never again. I hope you factually gain insight from my experience.

SInce COVID hit, I have been the only income in my household. I worked hard to make every one of…read moreour payments to this company. As well as all of our other monthly bills. I haven't missed a single payment to any of my accounts since the Pandemic. I made my MAY payment late -- after the 16th but before the month ended -- and they reported my mortgage as MISSING A PAYMENT. Not late, DELINQUENT! My credit score just dropped 53 points because they reported me as DELINQUENT!! I've worked hard to keep my credit score GOOD and they just knocked me down without a second thought. Thanks!

Selene does not modify loans. I completed three trial payments in November 2025 and it is March…read more2026 and loan still not modified. Sent 4 emails, 2 letters and several calls and there are no answers If you do get a response to an email it takes sending the email again and 30 days. That's outrageous

Easy to work with! Minnie Chen did our loan and she was great! We had the lowest interest rate I've…read moreever heard of. She is "fast". Just call her and make an appointment and be sure to have all your paperwork and two years work history, proof of income, and credit score 690's or better, with down payment, or proof of money to purchase the home. Check your debt to ratio, and have co-signer if you're credit is low. Both need all the things mentioned above with proof income, plus have your driver license and ID with you.

I spoke by telephone with this brokerage. Lack of professionalism, very poor communication, and…read moreunable to offer/provide a service to me. Not recommended.

Execellent customer service. He helped me a lot on buying my first home. Highly recommended for…read moreanyone who wants to buy thier first home.

From the owner: - As a mortgage lender, Absolute Mortgage & Lending controls the entire loan process from the…read moreinitial loan application all the way through the delivery of the loan into the secondary market. We are able to ensure an accurate and faster closing process because each step occurs in-house - processing, underwriting, closing, funding, shipping and secondary marketing. - Mortgage professionals that are fluent in Vietnamese. - Specializes in working with self-employed, contracting, or W2 clients. - Special programs for veterans, doctors, and teachers.

My review is for Brian Crawford. He has been trying to help me with my mortgage for the past month…read more He has been extremely helpful. He went out of his way to make sure everything was all taken care of. He gave me lots of useful tips and suggestions. He treated me like his top priority every step of the way. Unfortunately, due to unrelated issues I put my search on hold. However, I will be contacting him again when I am ready to move forward. If you need a mortgage broker, you have found the best. I feel very lucky to have come across his Yelp reviews.

When I shopped for mortgage loans for the first time, I didn't know where to begin. So, naturally,…read moreI asked my friends, family, and searched the internet for referrals. Through this search, my friends and family recommended: BBVA, Wells Fargo, Chase, and Zeus Mortgage. I stumbled upon Mortgages Direct via BBB's A+ Rating. I called each one of these companies for quotes and information on mortgages and a lot of them were really good at providing good service with good quotes, but there was one person who just took service, product pricing, and professionalism to a level higher than the others. That person was Brian Crawford. Brian works very hard for you because he wants to earn your business. He goes FAR beyond any other business to make sure you are satisfied. He's been a man of his word and really follows through on what he says. He will also take the time to educate you on all the ins-n-outs of the loan so that you understand every thing that is being charged to you, etc. He answers his calls and returns them promptly if he doesn't get it the first time. He's really what you expect out of a mortgage lender, but MORE! I definitely would use Brian Crawford and Mortgages Direct again because of the exemplary service provided and the very competitive pricing on the loans. My only fear is that reviews like this one will drive more business to him and I won't be able to get a hold of him when I want to refinance or something in the future... But, he's one of those good guys that I'll vouch for and really deserve the business for all the good work he does. Please consider Brian and Mortgages Direct the next time you refinance or do a loan, he's really, really good!

Very professional and efficient. I found this company on google and look them up on linkedin. They…read morewere easy to work with, very calm and clear. This office was central, easy to get to. Very professional and clean location. They were able to answer all my questions. They don't try to please me with what i want to hear but seem very honest. Good at suggesting possibilities and options base on my need and goals. I would recommended.

I do not have rating less than this, My personal experience is Horrific…read more Beware of this mortgage broker - Bhanuchander Paruchuri, I had a contract for a loan from him through Rocket mortgage, just 10days before my closing he said he can't process my loan. 2 days before dropping me from the loan he pushed me to withdraw my loan from a different mortgage broker and also made me to withdraw my appraisal. This person is not trust worthy, he promises everything and drops you in the last minute. He would not lock the rate when you want, i asked him to lock with in 60days and he will not lock until you are in 30days. He only does when he has more profit for him. I have a very bad experience with this person. It really cost me time, money and almost lost my house because I could not close it on time. If you need more information on him, you can message me and this is my personal experience.